|Address:||9840 Gateway N Blvd, El Paso, TX 79924, USA|
This theatre used to be owned by someone else OBVIOUSLY before it became AMC. We were so excited all morning to come early and play some air hockey (they have 2 tables), and enjoy Cesar in War for the Planet of the Apes. From the jump we were told to go in another line from everyone else if not "premiere", I did like an idiot. 10 mins later got back in the I was in to buy our tickets and was offered the "free premiere" tickets. Smh. Two token machines, non working but will take your quarters. Can only use tokens for games tho...needless to say, both my children got tears in their eyes because they could see the arcade and not play a single game. Many signs posted to let you know, staff is not responsible for reimbursement of any kind. On to concession where I tried to cheer them up with some snacks. No pretzels started the tears again. And then I realized this is not Carmike theaters but AMC. Smdh. A box of chips with a cup of cheese. Thats nachos. Theres candy, $6 hot dogs and popcorn. Oh and all the jalapenos you want. Thats it for snacks. This is the worst experience Ive ever had with my children and couldnt do a thing about it. I wanted to get a refund when the arcade was a bust buy my kids really wanted to see this movie. I went through this experience that I can only wish on my worst enemy. Just horrible. The guy that sold me tickets and concession ladies were professional as could be expected and friendly. The great big lady with 2 braids & bald headed guy were world class jerks and need a class on how to treat people in a movie theater. The staff was great besides you two. I worked at this theater years ago and have been bringing my kids here for awhile. I will never comeback to this place again. I will be telling everyone I know to go anywhere else. This was a waste of my money. How freaking disappointing. Great movie but I will watch my movies somewhere else, even if it costs more.
M. Angie S
This movie theater offers the latest films in Dolby Digital. The smaller screens are usually less crowded. There are showings for older films and popular childrens flicks during the day time, during the week. The management is very cooperative and cashiers proactively advocate for membership to the Carmike Rewards program, where you can earn points from ticket purchases and snacks. The ROI is obvious after the first couple visits, generating a free popcorn or small soda. Its well worth the additional 3 minutes it takes to activate it while at the POS counter. The annual bucket is worth the investment if purchased in the first 6 months of the year or you live in the area. Tuesdays are considered the most cost effective days to visit the theater, with showings for popular films and 5.00 tickets (regardless of the timeframe for the movie) and $2.00 drinks, popcorn and select snacks for $3.00. Ive only had one severely negative incident in the last couple years that I have frequented this cinema. The poor experience involved my usual purchase and then with popcorn and soda in hand, I accidentally forgot my cellphone on the counter. When I reached the auditorium I realized it was missing. I went back to the counter where I made my purchase and it was no longer there, nor was the cashier. When this was reported, it took an hour and a threat to involve the police, to ensure the device (used for work purposes) was returned. The manager on a follow up visit confirmed the cashier was dishonest and intentionally took the phone. She was dismissed and the manager provided admission to a free movie for a friend and I. Other minor incidents have included cashiers miscalculating the cost of a refill on my annual bucket (which should only cost $4.00). These issues were addressed immediately, when the cashiers realized their error.
Its the only theatre in Northeast El Paso. Originally a Carmike, AMC recently purchased; there are 16 screens, many are smaller venues. Once a NE jewel, hopefully the theatre will be refurbished; the seats are not as nice as in other first-run locations, and some screens are stained. You can no longer buy tickets at the concessions counter, only outside at the ticket booth. The 2 secondary concession stands are NEVER open, which means you have to go all the way back out for refills, very frustrating. Tuesdays are still a bargain, with reduced ticket and concession prices all day. *EDIT* The outside ticket booths seem to be open in a hit-or-miss manner. When it is open outside, you have to buy tickets outside; you cant buy them at the concessions UNLESS the outside is closed. Also seems to be a longer wait to be served, with fewer employees willing to open up at vacant registers. After buying two large theater chains, AMC seems to be cost-cutting, with the movie-goer suffering. Twice Ive had to ask them to turn on the sound during the previews; once the screen was blank for the previews. ..no picture, only sound. They also seem to be skimping on the AC; it was unconfortably warm (El Paso in the summer), and never got better even after asking that the AC be turned on. They havent even taken down the Carmike sign outside, so obviously, money must be tight.
Movie going in the Northeast used to be pretty fun, but lately, its been theaters of crying babies, children running around and people on their cellphones. No personal hatred against the theater, but it makes no attempt to police the unruly patrons which seems to be every time Ive gone there. Seriously, Carmike, youre the closest theater and used to be my favorite, but lately its just kind of falling apart. When I say people are rude, were talking full phone out in the theater, full brightness, facebooking. If youre looking forward to a premiere, go to one of the bigger theaters. Its out of the way, more expensive, but people there have respect and courtesy. If youre on a budget, Carmike is the place to go. Its not the theaters fault, but a condition of the lack of respect of the people in the NE and the theater needs to jump on these people more. When I saw Fury, some old guy talked for 40 minutes out loud until a veteran kicked them out. Jurassic World, twice at Carmike, crying babies, children running up and down the aisles. Complained, no response.
Went on $5 Tuesday. Very blessed to save a few bucks, but it almost wasnt worth it. It was our first time going here and we got tickets online and had to use QR code on phone. On the web, it gives you kiosk options as well as others to get your tix. We get there, go in expecting kiosks... no kiosks. Walk to the ticket lady (web says shell have a reader) at movie entrance and she tells us to go to snack line or front counter. We go to front counter, he tells us to go back outside or wait in snack line, both of which are now incredibly long. Once there was an opening in the premium member line, I nicely explained the situation to the lady and she gave us our tix. Needless to say, we got no popcorn or drinks. The movie was supposed to start at 5:00. Started late at 5:06. Literally, the hottest movie theater Ive ever been in. Other than that... it was great! Go see Cars, youll love it. Plan on renting, when it comes out so I can have my popcorn at home...