|Address:||19200 East 39th St S, Independence, MO 64057, USA|
Went tonight to see Wonder Woman, in the first place the only place they were selling tickets was at guest services inside with a line 15 people deep. No one at any window out front where you normally by tickets. I have been to this location probably 100 times always taken my ice tea QT cup in never even a question. Tonight they made me throw it away and made my nephew throw away his sealed bottle of water. They were extremely rude especially the greeter that wouldnt take out tickets till it was thrown away. The only signage they could present was an easel sign at guest services no signage on windows or at the ticket booths stating no outside food or beverage. They also wouldnt take student IDs for my students only college which has never been the case either. I think a new manager is at the location and maybe these are policies that have never been enforced but what I can promise is I will never be back. YOU HAVE LOST my Business as well as my families.VERY UNPROFESSIONAL AND RUDE STAFF. Blue Springs 8 here we come!
Watched Star Wars in theater 6 in late January 2016. It was disgusting. There wasnt a clean seat or armrest to be found. Sticky floor, which has become common these days due to the massive amounts of food that people take into the theaters. But there were stains on almost every seat, like gum that was peeled off but not cleaned and it was not picked up from the previous show. Ambient lighting system had a bulb out and they showed the movie on the wrong format or screen size causing glares and light bleed all around the screen- at least a foot off the actually screen. This was very distracting. Needless to say it was not an enjoyable experience and we did complain to the manager who seem to think it was just a one time incident but judging by the condition of the theater it was clear that its been neglected for a while. They did give us complimentary tickets but I rarely see movies there so it wasnt helpful.
I was a huge AMC customer since 1996 up until they ended their "Movie Watcher Program". Even though AMC finally made AMC Stubs FREE, and a "rewards program" that actually offers rewards, I feel their service failures have been repetitious enough since the launch of their "Stubs" program that I use AMC only as an alternative to Regal or Cinemark. Regal Cinemas specifically seems much more organized when it comes to their rewards program. They offer WAY more rewards alternatives and much more frequently. Their staff actually acknowledges their customers and makes them feel valued. I have several friends as well that had tons of points with the AMC Movie Watcher Program. When it was removed the points just DISAPPEARED. Oh well. I guess the "powers that be" at AMC finally decided charging for their rewards program is a JOKE! If it aint broke, dont fix it!
I have been going to this theater for several years. The staff and service has always been exemplary. I have found that if you start out courteous, most staff members will bend over backwards to accommodate your request, because so many people are rude to them to begin with, age is not always a conduit to maturity (referring to the movie patrons). The seating is being updated and the IMAX experience is great. I am a Stubs member and enjoy the perks that the membership provides, such as free movies, discounts and rewards. We also enjoy the Saturday Morning movies that are only $5 bucks, for a family of four that is great price for a family activity. In regards to crying children, you are going to experience crying children in Lee Summit and Blue Springs, if you want to avoid crying children, the Alamo Draft House is for you.
The womens bathroom was disgusting there was a bloody tampon on the floor and a dirty diaper on the counter. .. the manager was 16 yrs old and made us change seats even though we were in our paid for a assigned seats for a woman who was 10 minutes late for the show. .. then there was a baby crying through the whole movie. .. when I complained about this. .. I was told that because nobody else complained about it it wasnt there problem. .. so we interrupted 10 minutes into the movie we were forced to switch seats for no reason and then reprimanded by a child manager. .. and the bathroom was horrific. .. I wouldnt recommend this place to anyone. .. its overpriced. ..and run by a power tripping infant. ... absolutely horrendous experience! Ill be going to Lees Summit from now on! !!
Paul Andrew Anderson
The smell of rotting trash permeates the whole area downwind of their trash operation. The place is truly third world. They compact trash and the leftover soft drinks spill out all over the roads and sidewalks around the theater, sticky and so voluminous that it runs down the curbs (for a decade now), eating away at the concrete curbs and carrying that stench to the front of the theater, especially in the summer time. They have been notified of this many times; it has even been reported to the City of Independence, but they ignore it. This same neglect carries into every other facet of their business operation; how can it not? Bad management is comprehensive. They need to be fined heavily or lose their business license; bought out by a caring theater operation.
Obviously the concessions are over priced, and you can get into a movie for other places cheaper. This place remains popular because it has some things other theaters in the area dont - such as 20 movies showing, and a very good location (right next to the mall). Ive never have any horrible experiences at this theater in the 10+ years, but during weekend nights, the crowds can be a bit rowdy. You will occasionally encounter problem people during a movie, but I cant really fault the theater too much for that. Its a younger crowd, again because of whats around the theater. If you like plenty of choices and dont mind paying an extra dollar or so, youll like this place. Many go to Barnes & Noble (next door) after their movie is over.
We purchased tickets online a few days ago, but today a snow and ice storm struck our area. We called to reschedule our tickets, only to learn that AMC will not re-schedule tickets and will only provide a partial refund. They do not refund their "convenience fee," saying that we benefited from the convenience of buying tickets online even though we could not use them. I would note that the theater is the one who is most convenienced by online purchases - they dont have to pay for staff or printing, the customer bears those expenses. And, in the event of a problem like a storm, they make a profit when their customer receives nothing. I would NOT recommend buying tickets online, nor do I plan to give AMC my business in the future.
Just tried to see The Hunger Games: Mockingjay, Part 2. Showtime: 9:00PM. Curfew put into place at 9PM. I am at the legal age to see a PG-13 Movie, and above the newly "legal" age to see a movie after 9PM (18). However, my brother, who is not of the newly "legal" age was not allowed to accompany me to the film because of this new curfew put into place. Why must the many be punished for the actions of the few? Because one hoodrat thug put feces on the wall or whatever that terrible smell is in the place, why should other movie goers be banned from entering the establishment after your grandmothers bedtime? Welcome to Liberal America folks. Is it possible to give a zero?