|Address:||14500 W Colfax Ave, Lakewood, CO 80401, USA|
I had reported to an attendant three times during the course of the film that volume was too loud, and that numerous audience members were plugging their ears. He was very responsive, and called in my request on the radio. Unfortunately no one responded to this request (or if they did, they did not lower the volume enough). I went to inform the Manager of the theater and he disregarded my complaint, saying that the volume is tested monthly to ensure it is under 90 dB (OSHA requirement). I downloaded a decibel meter on my phone (which I acknowledge are not 100% accurate) and it registered spikes of 110 dB. So although the continuous exposure level may have been below 90 dB, there still could be peaks above that and parts of the theater may exceed those limits. This is a serious health risk and could lead to tinnitus (loss of hearing due to loud noise) At least, their facilities should provide earplugs to audience members (a legal requirement for all concert venues in Colorado). I sought earplugs out and they were not available in the theater. This issue seems to be unique to the RPX showings, where the surround sound is turned up to give a "immersive experience". Even if they do not lower their volume for health reasons, then they should at least listen to their audience to make it a more enjoyable movie going experience. My family and I had our fingers in our ears the ENTIRE showing. As we walked out, at least half the people around me were complaining about the volume. Hopefully their employees decide to ignore UAs standard policy (only turning down the volume in 3dB increments per complaint) and use common sense to make their customers happy.
Amy Liza Williams
I was really taken back, when the lady taking our tickets said to me "So are you gonna leave the country now, for 4 years,"? I was stunned and I had nothing to stay, expect my eyebrows were raised and jaw was dropped. She went on to say," you know, because the elections, your leaving for Canada right?" I do not appreciate being polically profiled, when I am not wearning anything that shows my political affiliation. I am not looking for a political debate. I did nothing buy smile at the lady and hand her our tickets. Its funny because Im from the South, and I have never had anyone treat me like that because my lifestyle may appear to be different from another. Common Courtsey. I respect people reguarless of their political afflication. I will not however tollerate bigtory, and hate. I was made to feel unwelcomed and uncomfortable, and will take a moment to speak out and say somthing as I feel its important to take time to remind folks that we need to maintain dignity, maintain common courtsey reguarless of political affiliation in this country right now. Being kind to each other is more important than ever, and I hope to see that being maintinated with the attitudes of your staff. EDIT/UPDATE: I received a letter in the mail, an apology from management that seems genuine and truly concerned about my experience. They seemed to have responded appropriately to handle the matter internally.
Well, Ive been going to this movie theater for years, but after todays experience I will NEVER give them my business again. I went last night to one of their late night viewings that ended at one oclock in the morning. My husband and I were the last ones to leave the theater before they locked it down. Sometime during the movie my wallet had fallen out of my pocket and unfortunately was unnoticed until we arrived back home, all the way up in Pine. So at first I tried calling the theater this morning, to no answer, and saw online that they opened at 11:00. Desperate to get my wallet we went back down and had to wait until almost 12:00 to get someone to talk to us. My husband had to bang on the door and BEG her to have a word with him. We described the wallet and she gave it back saying that the cleaning crew had found it before locking up the doors again. Relieved we got back in the car and drove over to Littleton to run some errands. When I opened my wallet I quickly realized that my $21 in cash was gone, and my cards were out of place and sloppily put back. One of the employees had rummaged through my wallet, and had taken the cash. My hours have been cut back lately at my work so that $21 was suppose to get me through the week so I could afford my eye doctor appointment (I dont have any kind of insurance) and now I have to reschedule. This has truly been an awful experience.
Ive lived in this area for just about all my life, and this has always been one of my favorite, go-to theaters when I have some extra money. The price for tickets is pretty general, and the staff are always really nice and respectful. I feel like there are some things that could be improved, but overall the positives out weigh the negatives by a long shot. One thing Id really look into is having the staff do their jobs much more consistently. Specifically, the person who takes your ticket before letting you into the hall with all of the theaters. Ive noticed that in the past three times Ive gone here, all of which the same lady was working at the time, she only checked my sisters bag and my dads girlfriends bag once, although each time we went I was accompanied by at least one person with a bag or purse of some sort. Otherwise, everything is great, and even though other some other people may not have the same respect towards the theaters as I do and they often leave their trash in the seats or down the aisles, I always notice trash when Im leaving the theater, but never notice it when I first enter. Like I said before, the staff are always really nice, although not always consistent with their duties. Apart from that, you can be sure to see me coming back here sometime soon.
Have gone twice now. My fault shouldnt have gone again, but I really wanted to see starwars in Imax 3D for my birthday and this theater is closest. I purchased tickets early. Checked later to get more tickets but said sold out. Turns out the movie was not 3D or Imax and most certainly not sold out. Although that is what I had asked for and thought I had gotten, they said it must have been a glitch on the sight. Also watched several staff members berate and argue with other staff in front of clients. Not very pleasant for them or us. 1st time I went there was an audio problem which made the movie so loud children where crying but costumer service was rude, condisending and slow to act. Ignored several of us waiting to inform them off the problem, and then told us it must just be the credits, it couldnt be that loud. Cant believe I went back. Not going to make that mistake again.
Over the weekend my boyfriend and I went to see Batman vs Superman in imax not in 3d and at the start of the movie it started in 3d so we had to wait for them to fix it which they didnt they just brought in glasses to give out but they didnt announce they were handing them out to people so we missed the beginning of the movie so we finally get 3d glasses and they were the worst thing ever they were sharp around the nose piece and the didnt fit over my glasses so I had half 3d and half a blurr and my boyfriend tried to make his fit and they just broke. Half way threw the movie the glasses ended up giving me a head ache so I took them off and watched a blurred movie. After words I hit the bathroom before leaving and some one had crawled under all the stals and locked everyone of them. Lets just say I will not be going back to this movie theater!