|Related:||amc parks arlington 18|
|Related:||bowie movie theater|
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|Address:||10655 Westminster Blvd, Westminster, CO 80020, USA|
Jason O. Nungesser
Maybe Ive been spoiled by my local AMC theater but this theater, at the Promenade, was a horrible experience. The way they have have the whole concession area set up in an inefficient manner that has a cafeteria feel to it. I know they were going for more efficient, but we spent about 15 minutes in line after picking up our popcorn. Whats worse, there were no signs or attendants explaining how the whole process works and between picking up our popcorn, already in a tub and sitting under a heat lamp, and getting to the cashier wed snacked on half the bucket. (There were three of us) When we finally arrived at the register the girl asked me if everything was okay. I said, very plainly, "This is annoying," and she left it at that. Her only other words were asking for payment. Since shed told others what to do I have to assume she was some sort of supervisor or manager. I didnt try them all, but of the ones I did try, only one butter dispenser worked. On that note, either the butter or the popcorn gave me a stomach ache. Not sure which, one was obviously butter flavored oil and the other was stale. While the theater itself was decent, the seats were terribly uncomfortable and after an hour I was squirming to find a comfortable position. The theaters common areas - the hallways and concession area - were dirty and disorganized, as though no one cared to even try maintaining a standard. The mens restroom was out of towels in two of the three dispensers and the other one didnt detect hands underneath it to dispense any. All-in-all it was a lackluster experience. Would I return? Not unless I had no choice.
The new ticket stand was poorly designed. The automated ticket kiosks are lined up along side the regular ticket counter. It causes a lot of confusion. People who just want to use the kiosks think they have to stand in line with the other people who need to buy tickets from the regular ticket counter. As a result, most of the kiosks go unused. When you go to use the kiosk the other people get annoyed because they think you cut in line. If theres several available kiosks that no one is using what sense does it make to force them to stand in line? It causes a lot of delays in getting your ticket. The automated kiosks need to have their own area, away from the ticket counter. Also, the bathrooms need a serious update. Most of the sinks have not worked properly for years. Another issue is that the concession stand has a special line for premier members that runs along side the regular line. It causes a lot of confusion for the customers in determining whos next in line to be checked out. When they ask to serve the next person in line, no one looks to see if someone is standing in the premier line. I actually got yelled at by a premier member for going next when I thought it was my turn. I didnt see the guy standing in the premier line. Also, buying hot food is hit or miss. Sometimes theres someone there to take your order, sometimes not. Also, the middle section of the concession area for deserts & ice cream is not even used. Hardly anyone buys that stuff (totally overpriced) and it just takes up too much space.
Everything is relative, so its worth noting that this not the place I go to normally; thats "AMC Flatiron Crossing 14" up the road just a bit. I went to see the Big Short on 1/9/2015. I arrive 10 minutes before the film started. It took me 15 minutes to find a parking spot, which ultimately was by the Fat Cats sign, quite far away. I had pre-purchased my tickets, but that was basically unnecessary, as I had to wait in a 15 minute line to collect my tickets. (There were at least 2, maybe 3 self-service machines not online, maybe 3 that were working, plus the booth staff. Why did I pre-purchase tickets and pay a $2.50 convenience fee?) And then to get into the building there was yet another line. If you do that math you can see that I got there 10 minutes early, waited for 30 minutes, and got into my theater about 25 minutes after the previews start and what I can only guess was about 5 minutes after the actual movie started. Maybe this is not the normal experience, maybe some crazy movie just opened, I dont know. I was seeing an older movie and my theater was 25% full at best. Compare this to my normal experience at Flatirons 14: I prepurchase my tickets on Fandango. I arrive at the theater 5 minutes early - just in case. There is always ample parking, and very close. I dont need to get my tickets from a person or a machine, I just go directly in and they scan the email receipt QR code on my phone screen. I walk in to my reserved big comfy lay-z-boy style seat, see all previews, and all is well.
I go here to watch a good movie but the only time I will go is during the week the week end is chaos I will never go on a weekend I got tickets in Advance and when we got to the movie theater we went to one of the many ticket vending machines so we didnt have to wait in line but only one worked so we had to wait 20mins to get the tickets then the line to enter the theater was another 20 minutes and we went 45 minutes early to get good seats but buy the time we got in we were looking at a 10 min wait to find 3 seats together and after 10 min my wife and son went to sit together I found a seat alone and as far as the concession stands go the worst high school kids do not care how long you wait I over heard one kid say lets take are time and see how pissed people will get and started laughing and thay did as I watch them have fun pissing people off I turned around to go sit by my self to watch a movie on a awesome IMAX 3-D screen 15 feet in front of me so when it was over and I found my wife and son that had been trampled over to get down we walked out in silence with my neck hurting so bad I had thought I needed to go to the chiropractor the next day we drove home in silent frustration the only reason I gave it one star is that was the only way I could write a review I call the next day to complain and got hung up on lol what a joke do not attend save ur money to watch a movie at home
Our family has been enjoying going to the movies on Christmas for years and look forward to a relaxing diversion from the holiday mania wed just survived. This year was different. To be sure we got into our movie I purchased tickets early through Fandango, paying the extra service charge for a total of over $75 for four tickets. No tickets could be printed - all I had to do was show up with my credit card and theyd print out at one of the many ticket vending machines outside the theater entrance. We showed up 45 min. early to find all the machines would not print, only two ticket sales persons at the window, one inside and a 40 min. wait in line to retrieve the already paid for in advance tickets. When we finally got our tickets the line to get in the movie was so long that there were only seats together in the first rows. The snack line was total chaos. The high school age workers were overwhelmed and I could see people, during the next 1/2 hour in those lines, just grabbing items and leaving because of the excessive wait. The tension was so high with frustration that I was afraid thered be a riot. After finally getting into the movie the first scene was over. Dont waste your time going to Westminster Promenade - its very poorly run and staffed.