|Address:||4325 S Meridian St, Indianapolis, IN 46217, USA|
My husband and I went to see Lights Out last night. $20.50 for 2 tickets and $34.60 for large popcorn and 2 large drinks. It was very hot in there and felt no air on through the whole movie. Ten minutes before the movie was over , I went out to get a refill on popcorn and drink. Guess what did not get those refills. They had closed and shut down the drink and slushy machines. Just called there to ask to speak with a manager. Took 3 times calling, first time calling was on hold for 14 minutes, second time on hold for 11 minutes, guess 3rd time is a charm. While explaining to the manager (his name was David) all of above , he didnt say anything. So I was like did you hear what I said he said yes. I am like ok well your not responding back. I asked him why was the freshment stand closed and the drink machines shut down before the movie is over. David said we put signs out 15 minutes before the last movie is over. I said sorry David there was not signs out and dont you think the signs should be out while people are buying there drinks and popcorn. David wanted to tell me that he was there until 11 and he thought the signs were out so he didnt know or not if they were out. Said he was going to talk to the employees about putting the signs out. Also asked David where was the air. Still nothing from David then in a angry louder voice he said what do you want me to do for you. I said nothing now, I will just call someone in higher management tomorrow. As I was saying have a nice day he was saying no no tell me what, I just said good bye and hung. $55 for a bad night as my hubby and I celebrated our anniversary.
1. Large popcorn is in a flimsy sack instead of a "tub" that holds up to passing and sharing. It also leaks. The "butter" is very wet stuff that has nothing at all to do with butter in any way shape or form. 2. I like my butter on all my popcorn...not just the top. I want a butter dispenser at the site of the popcorn dispenser so the attendant can layer my butter...Id pay for that convince. When it is busy, it is impossible to take my half sack and back for the rest of it filled. 3. Drinks: Stand in long line to use the computerized drink dispenser. Only one person can be there at a time. Wait in line to make my own drink with takes more time to dispense than at McDonalds. Dispenser is not "user friendly." 3. After all of the above, Ive missed the previews. 4. I get free refills, but because the bag is so small it doesnt take long when sharing it that I want to go out and get a refill.,,, but my theater location is at the very end of the hall a mile from the refreshment stand where there is a long line. Ill never get my refill and not miss a lot of the movie Im watching. 5. The movie cost $14.98 for 2. The cokes and a small bag of "largest" popcorn cost me $21.33 . My local theater is $13.00 for move and $16+ for a bucket of popcorn and cokes that they actually dispense for me. They also will put layered butter (seems closer to butt) and I gladly pay $.50 for extra layered popcorn. Ill stay in my home town theater and wait for the movie to come there. Besides the popcorn is popped fresh and actually tastes good. Thank you big Corporate who hate their customers.
This place is a joke. We went to our sons first movie here . we did not know it was reserved seating. We had a party of five, so we just grabbed some seats like it used to be. We had to get up because the party came who reserved the seats we were in. It was no problem, we got up and went farther down. Then, we couldnt find any seats together. I went out to ask for a chair or bench or something to put in the handicapable area since the show was sold out. It was not allowed. They said we could get our money back. So, after some discussion , we decided to get our refund . once we got to the desk, they told us we couldnt get a refund because we did not have the seat number stubs, even though we had the sales receipt. They were so unwilling to work with us, my father with weaker immune system, had to DIG THROUGH THE TRASH to get out stubs. And even after that, the manager would not STILL dig through the handful of trash the stubs were in out of my fathers hand.! This place is a joke. I even had security called on me for "making a scene". Do not go to AMC theaters.! My mother even offered to put up a sign to keep your seat sttubs for others in the same situation. The manager flat out said no. He was extremely rude. I am currently working with corporate. And I am also planning in contacting the BBB. They put my fathers life in danger by digging through the trash when the management refused. My father could get hepatitis or who knows what!
This theater used to be our go to for all movies, but since the new ticketing kiosks and different price levels for seating, we have had nothing but frustration and long waits to get into the theater. On a weekend evening the entry is jammed with folks trying to figure out the kiosks, one employee stands in the center of it all yelling out for people to move up to the open kiosks, the ticketing takes more time because you choose your seats, and then you enter another backed up line to have your ticket torn as the online buyers merge into the same area. It is simply too much activity for the area allotted! I had thought over time it would move better as people got used to the kiosks, but it is the same chaos every time we go. I love the comfort of the new seats, but I also dont like that you have to pay more depending on the area you choose to sit in. Buying online is great, but you still have to order early and know you are going to a movie or there will be no seats available. I will say this theater does offer more shows and better time choices, but they have to do something to make the entry to the theater go more smoothly. It should be the film that you remember, not the chaotic cattle drive you have to overcome to see it.
The improvements to the theatre are a VERY nice, and a pleasant upgrade. Purchasing tickets via ticket counter, or kiosk, is a smooth process. Ticket sales employee was helpful with the process (theres a sign in front of the register explaining seating either way). You can select seats in any section of the theatre, without concern of not finding seats for your whole group. Ticket admissions employee told use where are theatre was located, and where the seat location on our stubs was located (pointed at seat number on the stubs, and verbally recited) The seating is comfortable, reclining, and of large size. The viewing walls in place also help enhance the feature (and stop that random phone light from interrupting your movie, if someone ahead of you just cant wait) by giving you your own "box seating view effect". The seats can be in their fully reclined position, and there is still enough clearance to pass by others in that row with much greater ease that most traditional theatres. Ive been attending this theatre, and others on this side of town for many years. They have come a long way from when I first went there, and have made many great improvements to the viewing experience over the years. Thumbs up!