Regal Cinemas Westgate 11

4477 S Lamar Blvd, Austin, TX 78745, USA

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Address:	4477 S Lamar Blvd, Austin, TX 78745, USA
Phone:	+1 844-462-7342
Site:	regmovies.com
Rating:	4.4

Location

Photos 100

Reviews 5

Zach Lyons

Absolutely horrible experience—but great management. Its 7:50 at the time of writing. We just got home from a two hour movie that started at 7:15. Why, you might ask? Because we were being harassed and pulled into a dramatic scene between two very rude patrons (led by an old man in a black fedora, for anyone playing at home) who walked in five minutes late, and, upon being unable to find their seats, began to accuse my wife and I of lying about which seats were on our tickets. They continued to make rude comments and make a scene until we finally just walked out. There is a possibility that this is in part due to the placement of the seat numbers, which is confusing. Many of the numbers are placed on the armrests between seats. So its possible the entire half of the row we were on was off by one seat each, causing the discrepancy. But the extremely rude manner coupled with the lateness of the pair meant that there was no way any resolution would be reached. So we walked out of a movie. On date night. For Valentines Day. No. The worlds not ending, and no, Im not so entitled as to believe that this of all problems is any more grand than so many other more important issues. But theres no way to come out of this sort of thing without a bit of rage. Karmas a—well, you know. That said, the manager (I forgot to get his name, but I recall his badge said his favorite movie was Green Room. Good pick!) was very professional and very polite. He offered to re-seat us—which we declined, not wanting to aid in causing more of a scene—or issue a refund. A few minutes later, we had a refund issued and a receipt in hand. The manager was very sympathetic and understanding, and Im genuinely grateful. If the rest of the experience mirrored the management, this would be a glowing five star review. Maybe next time, if there is a next time.

nina sepeda

Never have I felt so humiliated in my life, nor was I pleased with the coustomer service received. Total discrimination against my husband and I, for having a child with us. My husband and I have 5 children, so finding a sitter to tend to all is always a challenge, however we made arrangements to go to a day date, but still had our 8mon old child, and the comments made to us was very bilittling. The manager Brandon Brock was the worst Ive seen in years in a management position, my husband and I are a couple who live by a golden rule, " Treat others the way, you want to be treated." The associate Hannah didnt help the sittuation at all, by making remarks while we were talking to the manager, so of course we asked her to let the manager deal with the situation, and he then again attacked us with his poor choice of words, when we simply said let the manager deal with us, and would appreciate it if you would just stay out of it. Too bad it didnt stop there, the manager made it very clear that it was the fact we had our 8mon old, but that 6yr old and up are welcomed, again that didnt seem to make sense to us , for the simple fact that a 6yr old can repeat every bad word said, or reinact every scene in the movie, and can sometimes tend to be more of a distraction, then a 8mon old baby. He did say its policy and procedure but each case varies, which we completely understand and are ok with policys and procedures, however the way they were presented was poorly communicated. Please if you have children or infants BE WARNED!!!! BEWARE!!! Of manager Brandon Brock and staff especially Hannah! Diacrimination is real!!!

kelly lorenz

Worse Management and customer Service Was the first to purchase tickets on Fandango for the opening night of Dr Strange. When I arrive to check in, the manager Alex Haugen informs me the management had to move my seating. I ask who changed my seats, he informs me its his general manager Ann Osche. I ask for her number to have a discussion with her. Alex was quick to tell me he cannot and is limited to providing a dead end Customer Service 1800 number (which goes straight into an infinte que). When I ask Alex how he was going to make the situation right, all he was willing to do was to refund my tickets. I prompted him to at least comp me and my daughter a soda, but said that was not possible. We reluctantly went into the theater, and on the way in he had the audacity to tell me that if I stayed beyond 15 minutes he would not refund my purchase. While sitting in the less than desirable seats, we watch as our original seats remained unoccupied for the entire movie. We informed the night shift manager of the incident and "Cody" was equally unimpressive with his customer relations skills. Having lived in this area for over 20 years, there are many other local theaters that you can patronage. Highly recommend not going to this theater. Go to Alamo Draft house, recently upgraded Barton Creek theater or upgraded South Park Meadows. Stay away from this theater. you will be disappointed.

Patricia Daniel

I love going here but today was just horrible not the service or anything like that. It was the AC that was the problem. We were watching Wonder Woman today at the 7:45 showing and at first it was cool not to hot but right before we started the movie we noticed it started to get really hot. At first we thought it was just everyone settling in to their seats but no. It was like instead of the AC on it was the heater. Everyone was trying to find something to use to use as a fan. Several people got up and went to let the manager know about the situation and the AC was still not on. Until after the movie a gentleman complained and the manager said let me go turn it on. That means that even though a lot of people complained they still didnt turn the AC on. Ridiculous! I didnt get to enjoy the movie like how I wanted to. I love going to Westgate to watch the movies that I like or am really excited to see, but today was just completely the opposite. I hope this never happens to anyone having to watch a movie without AC. I hope the Managers get the AC fixed if thats the case.

Daniel Romero

Went to this theater for the first time because Alamo Drafthouse didnt show Warcraft on opening week. I was pleasantly surprised by how awesome the theater rooms are. The lighting is so nice and it just feels like a movie theater. The seats are comfortable and recline a lot! The seats arent loud so you wont hear people around you reclining during the movie. The prices for food/popcorn are as youd expect. They do have reserved seating which I find is awesome! I dislike going to the theater without having an assigned seat so its great they have adopted that system. This also prevents people from movie hopping so anyone complaining is probably mad they cant movie hop. The only things that took a bit away from the experience is that the sound wasnt very loud and the screen wasnt very bright. The lobby of the theater could use a bit of a remodel to match those fancy new seats but great experience regardless.