|Address:||1029 Woodruff Rd, Greenville, SC 29607, USA|
We saw Captain America: The WInter Soldier on opening day. Great movie, but the experience was ruined by Regal Hollywood 20. Near the end of the movie, we were approached by a theater employee and a sheriff. They asked us to go outside so they can accuse us of recording the movie with our phones. They said that somebody reported to them that we were recording the movie. They further wasted our time by telling us that its a serious offense. I asked them where do we go from here? They had no answer. Seriously? You have no end game? Your big plan was to just ask us to come out? We asked was it because were Asian? They said no. We asked if they wanted to search our phones, they said no. We asked if they wanted to search us, they said no. I was disappointed. I thought this couldve turned into a me-doing-jumping-jacks-in-the-nude type situation. Hello sexual lawsuit payday… cha-ching! They obviously had no idea what to do, and Im missing good parts of the movie, so I thought I should lead the conversation. I said, "You asked us out here to ask us if we were recording the movie. My answer is no." I turned and walked back in, and they didnt stop me. I dont mind the accusation, these things happen. Im even willing to forgive the alleged racial profiling, because the theaters dark, may be you cant tell were Asian. 1. My question is this, why dont you do some police work? May be stakeout near the exit, see if a camera comes up to record. Just take 5-10 minutes. There are snacks in the lobby, feel free to snack during your stakeout. You have one job, Movie Cop. (Even though you have a sheriffs badge, you obviously have nothing better to do on a Friday night. No, nothing to do on the night of the week when drunk-driving is most prevalent. Every day, 30 Americans die in a drunk-driving accident (CDC). The more you know. While people are getting killed out there, youre in a movie theater, so Im going to keep calling you Movie Cop) Your job as a movie cop is to protect my right to watch a movie, and because of your shoddy police work, you have ruined my movie-watching experience. I understand the Regal Hollywood 20 employee not having the tact to be diplomatic and say something like, "Sorry to disturb you, but somebody said something, and were required by law to ask you…" The Regal employee was probably just trying to score some free X-Men: Days of the Future Past tickets, and some free drinks. Thats fine, but Movie Cop not even taking 5 minutes? Just take 5 minutes. We pay your salary with our taxes. You cant even spend 5 minutes? 2. Also, when you approached us, its act 3 of the movie, the most exciting part. Wouldnt we be recording this part? You wouldve caught us if we were recording it. What kind of bootleg misses the big boss fight at the end of the movie? Thats just bad business. I appreciate that Regal is trying to stop bootlegging, but you obviously dont know how to handle customer relations. Relax, heres how: -Be courteous -Use common sense -Dont jump to conclusions
This theater has been needing an upgrade for years now. The colors of green and purple so I feel like Im in the 1980s, the design is outdated, the screens arent that big, sound quality is weak, seating is uncomfortable, and concessions is crowded since its so close to the entrance and you cant even add your own butter to your popcorn. This theater is on the busiest street in the upstate and its always a real pain to get in and out of there. The ticket prices are more expensive than the theaters in the Spartanburg area and yet the experience at the theater is bleh in comparison. I came here to watch How To Train Your Dragon 2 last summer and was upset because the screen was so small, the sound quality was pitiful and there was a huge mark on the screen throughout the movie. I walked out realizing I paid more attention to that stupid mark on the projector screen then I did the actual movie because it stood out so much. I didnt realize how good the movie was until I watched it with friends later on bluray. Just the other week my buddy and I went and saw Kingsman and before the movie started the sound quality dropped where it was very hard to hear, it was like that until 2 minutes into the movie then it was so loud it hurt your ears then finally at a decent level. The point is that when you pay to go to the movies the theaters job is to create an environment that enhances the movie going experience, at this theater, unless youre paying even more to watch a movie in RPX you just dont get it. If anything this theater is hindering the movie going experience for people. With all the upgrades theyre doing on Woodruff Road youd think this theater would be trying to make some upgrades itself because it desperately needs them.
A Private User
After finding a crowded, oversold theater with no seats that were not "saved"-- my family and I went to the customer support booth to get our money refunded. The manager behind the counter was at first very polite, asking me to fill out a card which I happily did. Upon returning with my receipt he noticed I had filled out the whole card, stating why I wanted a refund, etc. and rudely shoved a new card in front of me and said to only fill out three specific lines. Apparently he was not happy I had put "OVERSOLD" on the card, and took offense claiming he could find us seats. Nevermind there were several other people at the CS booth that exact moment complaining of the same thing. He even threatened to withhold my refund unless I filled out the card correctly. The best he could have found in that theater were theater-hoppers without tickets to that show, as there was a line formed outside prior to seating and anyone, ANYONE, could have hopped in that line without a ticket (or a ticket to another movie) and gotten in to see the film. Compound this situation with it being Christmas day, and I have to admit I am more than surprised at this gentlemans rudeness and unwillingness to believe an honest customer. On another note, this theater is a bit outdated. The seats squeek, the projectors quickly burn through and/or scratch the film. It would be nice if a theater in the area offered digital projectors, hopefully another company will provide it as I do not plan on going to Regal Hollywood any time in the future.
Ive been to worse theaters and Ive been to better. Starting with the seats, they are relatively comfortable and you have an okay amount of space. My best experience with a theater has always been AMC theaters. Their seats are legitimate recliners and you also have assigned seating so booking early secures your spot. I really wish more theaters would do this. The ticket prices are definitely higher than Ive seen other places. Im someone that very much enjoys the movie theater and I would go every weekend, but I just couldnt convince myself to pay those prices. Now, I only go on Tuesdays where I can buy one and get one for free through AT&T. The snack selection is sub-par and the price/size ratio is absurd. If you want a candy you basically have to purchase a very over-priced candy thats only slightly larger than a standard bag of candy at the checkout line at the grocery store. Ive gotten the popcorn on multiple occasions and Ive never been happy. Its always been stale and I always ask for light butter and by the time I get to my seat, theres butter bleeding through the bottom of the bag. Its just gross. I will say the overall cleanliness of this theater is one nice point. I havent really noticed that "sticky foot" feeling where you lift your shoe and your foot is glued to the floor. Also, I havent had any issue with trash being left behind when I go to sit at a seat. They do a good job cleaning up between movies.