|Address:||1476 Westhaven Dr, Vail, CO 81657, USA|
It started badly on arrival and never really improved. When we arrived the bellboys didnt offer to help with our cases until I took one of their luggage trolleys myself. At the reception desk, I asked if there was a possibility of paying extra for a room with more floorspace (there had only been an alpine room available at the time I booked). The guy on the desk told me that for an extra $200 per night we could have a bigger room so we agreed (despite already having paid $750 a night). We got to the room and found it to be the room I had originally booked; I checked the resorts website which gives the floor area of the rooms and confirmed this. We returned to the desk and queried this, the guy was adamant that I had booked a resort room and that the upgrade was to the alpine room. Despite me showing him my booking confirmation email he continued to argue that this was not the case! He then had the cheek to offer us the upgrade for half the price! I told him to give us the room I originally booked and funnily enough he told us to stay in that one for free. I did mention this debacle at check-out and the person I spoke to seemed completely unperturbed about it, which is very concerning. We made a point of not charging anything to the room after that as it seemed rather underhand. Funnily enough they did charge room service to our room that we paid for in cash. So beware if youre going to charge anything in this resort. I realise plenty of people may stay here and not have such problems but feel that its worth a warning. We had another incident during our stay that a member of housekeeping threw a bag from a store with a load of price tags and receipts inside in the trash. We were keeping these for an insurance claim as the airline lost our ski bag! The bag was beside a suitcase on the other side of the room from the trash can so I have no idea why she took it upon herself to do this! The room itself was small and very dated, well overdue refurbishment. Ive stayed in a three star hotel in another resort and it was far superior to this. Whether some rooms are worse than others and we got put in the shabbiest because it was a third party booking Im not sure. We didnt use the hot tub as it was pretty busy most of the time with it being over New Year. The restaurant was good enough. The breakfast buffet was good, dinner menu okay for a couple of nights but not extensive enough that you would eat there every night. The bar area was very small and it was almost impossible to get seats, but the servers/bar staff were great. The market cafe sells drinks, sandwiches etc but is very overpriced if youre buying stuff to take to your room. The resort shuttle was great, we headed into Vail or to the west mall most nights. The concierge staff are excellent for helping you out with finding your way around or recommending things to do. Luckily we moved to a real four star resort in Beaver Creek which was worlds apart from the Cascade and considerably cheaper for a suite more than twice the size. Had I not paid upfront for the booking we would have moved to another resort immediately.
A Private User
When my girlfriend and I went to Vail for a weekend we were very excited to stay at a nice relaxing resort, only to be constantly frustrated at how awful our experience with this hotel was. From the beginning it was apparent that the staff was made up of complete buffoons. From the moment we first arrived to the front desk it took us 30 minutes to get checked in even though there were only two people in front of us and two clerks were working the desk. Then when we arrived at our room we discovered that one of our room keys didnt work and had to make a trip back to the front desk to pick up another one only to find that it didnt work either! It took us 3 trips to the front desk for the employees to get us two working keys. (My friend who checked in behind us was asked by the front desk clerk three times how to spell his first name during check-in. His name is Tim) They failed to mention when we booked the room that they would be doing construction on the entire backside of the building, thereby turning what was a lovely creek view into a window to a giant dirt hole filled with machinery. It was upsetting that we paid extra specifically for this view and were still charged full price and never given a warning that this construction would be taking place. The rooms are nice and the beds are comfortable but when we went in the summer the heat had turned our room into a sweat box. There was no air conditioner, only a 20 dollar honeywell fan on the floor blowing hot air around the room. Needless to say it was quite uncomfortable in the room during the daytime. The nickel and diming of the hotel is ridiculous even by Vail standards. $5 Red Bulls, $10 racket rentals at the club, $15 a day for parking in the lot even if youre staying at the hotel. A hot dog and a beer by the pool cost me $14 and still took 15 minutes to get. The hotel does offer free shuttles but you quickly realize it stinks being a slave to the shuttle times when you are leaving or waiting to get picked up. The hotel may be lovely to look at and the club was great but ultimately it is not worth your time and money. With so many places closer to Vail Village and Lionhead at the same cost and probably filled with more competent employees, dont make the mistake of souring a great retreat up to Vail by staying here.
On or off season Vail Cascade is truly a four diamond hotel. I was greeted at the front desk by Alex. Alex was extremely pleasant and polite. He checked us in in less than 5 minutes. While being checked in, Joe the concierge had the vehicle unpacked and loaded up. In the time it took to park the car and walk to our room, Joe had already arrived at our room and unloaded our things. Joe took the time to hang up our coats, show us the room and make a few local recommendations. I must admit that we spent sometime at the bar. The bartender Warren was an absolute delight! He had knowledge about different beverages as well as a creative flair for making them. While at the hotel, we dined at the Atwater restaurant. Between the three of us we had steak, salmon and chicken. I was able to taste each portion and they were all delicious. During our three day stay we did pop into the gym for a brief moment; for the people that must get a workout in Vail does not disappoint. I must apologize in advance because I can not remember the name of the must important person that we interacted with, however it was either Jasmine or Jessica. I will call her "J". We spent a total of 3 nights with Vail Cascade. When we got home, we realized that we had left behind a necklace and two rings. The next morning I called the hotel and spoke to J. She had someone go up to the room and they were able to locate the items. J had them sent Fedex. Id like to end with we will be visiting Vail Cascade sooner rather than later and that even if your name was not mentioned w/in this review I know that it takes a wonderful crew to make things happen. To the housekeepers, turn down servers, waiters, waitresses and all others that made our stay as perfect as it was a big THANK YOU to you all.