Cinemark 16

1051 N. Dobson Road, Mesa, AZ 85201, USA

Related:	layton movie theater
Address:	1051 N. Dobson Road, Mesa, AZ 85201, USA
Phone:	+1 480-733-2843
Site:	cinemark.com
Rating:	4.6

Location

Photos 100

Reviews 7

Sierra Morgan

I come here a lot and usually the service and theater is great. But tonight was a nightmare. I pre-purchase tickets to the 8:15PM showing of baby driver. Show up to the theater (7:55 PM) with a note on the door saying the power is out. So I figure Id get a refund the next day. Go across the street for dinner, as I leave (8:45) I see the lights back on at the theater and figure Id go see my movie or get the refund now instead of coming back. Wait in a line of 60+ people for 5 minutes before the manager comes out to say that "any movie that started before 8:30 isnt showing and we can get a refund at the box office" . So I went up and talked to the manager for a moment to see what was going on and he didnt apologize and said that This is an act of God, theres nothing I can do. He then storms off into the building, with AC, leaving this line of people outside to wait. - 15 minutes pass - The person I was with then found one of the doors was open and went to talk to the manager about the line not moving. The sherif present tried walking him out when the manager came down to tell us the servers were down... He didnt tell anyone the servers were down when he was outside. He ended up giving us two passes to come back but kept insisting wasnt his fault, seemingly bothered by the fact that we were there. With that being said, never attending a show at this "movie theater" again.

Portia Antrim

I used to LOVE this place because of their popcorn, but had a terrible stale batch yesterday that I sent my hubby to buy on a preggo craving food run. When I called to complain, a female manager offered a compd batch & just had to go to the concession stand our names would be up there for a free popcorn. I came in today to pick it up, but a male manager said there wasnt any info left for our free popcorn. Instead of honoring his coworkers mistake, he hassled my hubby about giving a name, explaining the phone call, what time of day, etc. Needless to say, i ended having to go inside with hubby & 3 year old waiting in the car to explain everything for the 3rd time to the Cinemark manager just to be embarrassed by the manager making us waste time & feel like scammers trying to get free popcorn. Since we werent told we needed to bring our receipt, I pulled up my phone app banking info to show the guy our purchase. WORST CUSTOMER SERVICE EVER! This manager felt it was more important to harass paying customers over his coworkers mistake instead of honoring what we were promised. Really unprofessional and sad that people even have to go to such lengths to get good quality service & concessions. Should have stuck with HARKINS!

amanda mayberry

The few reviews saying great or PHENOMENAL pricing must work for the company! It is way over priced and the popcorn is awful (I was sick from the butter/oil for the rest of the day and night) ... I gave 2 stars because the seats are comfy but beware of the substance they refer to as butter! oO FYI to the employees, respect and alittle common decency goes a long way, as for you "managers" you should lead by example. Your no empathy attitude is the learning tool the employees under you are picking up! People go to the movies, spend their money to relax and have a good time. When a problem incurs it is your job to handle it in a way that takes the problem away from the patron so they can continue their relaxing time out and will want to return to your establishment trusting if a problem occurs again it will be handled and their money was well spent. It is NOT YOUR JOB to INTENSIFY the problem, no matter how large or small. That is customer service 101. If you cannot handle the pressures of the responsibility of being in charge be mature enough to step up and tell your supervisor the managers position is not for you at this time. But hey I love the seats....

Jaclyn Baudhuin

I went there tonight after buying 3 tickets on fandango. I had D-5. When we went to sit down D5 had no chair and was a wheelchair spot. Ok, so we went to customer device where Sarah Parker was incredibly rude and unhelpful. She said she doesnt suggest using the website and insisted that when we checked out it showed there was no seat, it was a wheelchair spot. Well, I got home to verify I wasnt crazy and sure enough, it showed a available normal seat. If Sarah would of been pleasant, she could of easily explained that Cinemark doesnt link well with fandango. But instead she was rude, merely shaking her head saying "no, its not a seat." When in fact, when I purchased the tickets, it showed as a normal, available seat. As a consumer, you need to have good employees with people skills when theyre in a customer interface role. I was very disappointed in their employee base, and would suggest they get managers with manners and that take a course or two in customer retention.

Julie Murphy

Customer service like no other theater I have ever been in. My sister and I brought our dad here to watch a movie and he is on oxygen and also uses a cane. The manager Will went above and beyond! He helped us get situatated in our seats and then helped my sister with carrying popcorn and drinks back. My sister needed more napkins and he brought us a roll of paper towels. His kindness and compassion was amazing. After the movie was over and we had gotten our dad to the car my dad thought he had left his sunglasses inside the theater. I went back in and even though the place was busy and the concession stand packed Will took the time to give me a business card and wrote his name on the back and said dont hesitate to call if you cant find them. The sunglasses were safe at home thankfully. I am just visiting from out of state but I will tell you when I come back and go to the movies this will be my theater of choice. Thanks Will!

Jeremy Roberson

We live an hour away and we tried to purchase tickets online for the 30th anniversary of labyrinth for the 11 th. Each time I select the seats and check out, I get told they are sold out even though they arent. I then called and the theater confirmed that the seats are available. They are wheelchair seats. The person said to try again and call back if I still had issues. I tried 4 more times without success. I called back and the new person said to keep trying or drive down there to purchase the tickets. An hour away. What an ass. Definitely poor customer experience. We were going to introduce my son to Labyrinth. Guess its the home experience since this theater doesnt want to invest in good customer associates or a functional website.

Isaac Fletcher

So Im here to watch transformers with my kids. Its currently 110 outside. Apparently the theatres a.c. is not working properly and it feels like a 100 degrees in this place. Of course the kids just want to watch the movie. I go outside to speak with the manager. Let him knw a cold beverage on the house seems just. He offers to refund my tickets which is cool. This is the second time this summer thats this has happened at the same cinemark 16 in mesa. He declined the comp drink and insists on the tickets instead. This will be the last time my family comes out to this location sadly after many years of being guests. Horrible customer service period. Thanks, but no thanks. Crystal