|200 Galleria Plaza, Beckley, WV 25801, USA
I grew up in Beckley and the surrounding areas and always enjoyed going to the movies. I used to go to the Crossroads Cinemas when they were at the Crossroads Mall and to the Raleigh Cinema at the Raleigh Mall. It was a good time for the whole family and a quite affordable one, too. However, as of late, it has become so expensive to even consider going. When it costs a family of four $37 just to get in the door to watch a 2d movie, Id have to say that is ridiculous! Not only that but it costs an additional $20-$40 for refreshments. Parents can easily assess they would spend anywhere between $40-$80, if not more for a trip to see a movie! No wonder so many people are avoiding the theaters like they have been and choosing to wait for the movie to come out on DVD! Another reason a lot of people no longer go is due to poor customer service and overall cleanliness of the facility. The floors are always sticky. The seats are filthy and torn and need to be replaced. I remember when I would visit Crossroads Cinemas, be it with family or friends, before the movie was even finished, there would be a theatre attendant standing outside the door with broom and dustpan in hand ready to clean the area before the next showing began. Very rarely did I ever go into that theater and there be a mess that was not being attended to. The staff was friendly and seemingly enjoyed their job, too. Unlike now. Im not saying that everything about Marquee Cinemas is bad nor do I expect that everyone will agree with me on my opinion and that is ok. I will still go there myself from time to time to enjoy a movie, but if it were more affordable to go a lot more people would go more often. I hope this helps!
First, the minor slavery knows nothing about customer care. I learned more about some boy working tearing tickets. Then my options besides popcorn. Keep in mind this was a Sunday EARLY BIRD. (Best time to go)! Anyway, the theatre and amphitheater was FILTHY. Half my clique from high school. Worked at the former location at crossroads mall. Theyd be standing at the door a few minutes before movie was over. That way the next showing would have clean floors. An unoccupied seat two down from me look like I had an entire familys trash sitting in a chair. Just completely unprofessional. Plus surprise Im a freelance writer doing movie reviews I couldnt concentrate on the movie with staff delivering food to the seat. Apparently Beckley has also forgotten how long I theater even if its a movie theater ought to be run . Ill be back tonight from 925 showing . Another hint stop hiring so many high school kids. No wonder that place is trash pit. This is the fifth Marqueese Ive been to in three weeks and this is been the worst options for films. in a nightmare and cleanliness and professionalism . Ironically I live A mile so down the street. No wonder I never see a crowd. I would give my whole life and I Beckley is about 10 years behind in a little backwards but maybe a good Best and latest film could help The cause . Plus the part of a larger profit margin . If this wasnt my hometown I have to be honest. Itd be one star. I freelance and many other things if you need help.
Beautiful facility and beautiful staff. I showed up to watch a 6:20 pm showing off IT! The sun was blaring in the ticket kiosk and i couldnt see the times on the digital board. The adorable country girl ticketmaster directed my attention to the physical prints of the movie times and descriptions. I had some expensive equipment in my breifcase that i didnt want to leave in the car even though the parking lot is lit up like a xmas tree and feels completely safe. The manager offered to lock my case in a office that he assured me had camera protection. The lobby is big and beautiful. Nothing quant about this place. This is a mega modern movie house. They had a really well done wonderwoman and batman display. From what i could see,their was six or eight arcade games,including claw machines and photo booth. Refreshments were vast and popcorn was killer. ...even the quarter gumball machine brand was different than i have seen and delicious. Raquetball size jawbreakers can be had for 1$. The actual viewing room is a thing of beauty. Seating is like baby bears bed......just right. The screen was one of the biggest i have seen next to imax that is. Here is the big one for me. Perfect viewing experience. No problems with projection or sound. Believe me that isnt something to be taken for granted. Bravo projectionist and adorable professional booth gals. Like it or not,i will be back!!! I saw IT! on 9/19/2017 at 6:20.
This is a overall nice clean theater but it seems to be run poorly by the teenagers that work there. They sold tickets to an adult knowing that they were for kids not old enough to watch the movie and then when the kids went to go in to watch the movie the attendant wouldnt let them in without a ID to prove their age. They didnt get to watch the movie but they would not refund their money either. Something dont seem right about that to me about that. Did they think they could just keep their money? If they didnt want to let them watch the movie then they shouldnt have sold the tickets for that movie. Turns out that the snotty attendant didnt like one of the girls that was gonna watch the movie. Teenage drama!!! WAKE UP MANAGEMENT AND HIRE MORE GROWN UP PEOPLE THAN THAT.
Floors are sticky, seats are broken and ripped up. Seats look like a group of coal miners came in and sat there right after work. They also smell very foul. Gross. Change your seats to leather instead of cloth. Sad to think it would be cleaner to watch the movie in the bathrooms than the actual seating area. Also was stuck watching commercials for a whole 30 minutes after the show was already supposed to start. Had to complain. Everyone was very annoyed that they completely forgot about us. This isnt the first time this has happened here. This place has gone downhill. Least the overpriced popcorn and drink was good.
The movie was good, but the food prices r outrageous. $5 for a large soda (ridiculous ) $16.50 for popcorn 2 medium drinks and a candy (crazy). Cheaper to buy on dvd and enjoy from ur own home. Cant go out for a family day without having to pay a small fortune anymore. The floors in the theater were extremely sticky. The only part i enjoyed was the smiles on my kids faces from the movie they watched. Next time we will buy a dvd and have family fun at home. Its a shame how expensive going to the movies have become.
While I enjoyed the movie, my theater experience was subpar. I was disappointed by the rude people (teens) that were working during my visit. They were impolite at both the ticket counter and snack bar, without using even basic manners. They took my money (expensive venture) and shoved my ticket and popcorn across the counters without without saying a word - let alone a "thank you." VERY DISAPPOINTING EXPERIENCE. :(