|5303 228th St SW, Mountlake Terrace, WA 98043, USA
|6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–7:15PM 7AM–8PM 8:30AM–7PM
After signing our daughter up for a week of camp, she arrived with her grandma today, only to be told that theyd canceled the entire week! The staff had multiple opportunities and means to contact us, including email and cell phones. How about "Were so sorry that we had to cancel. Please write or call back to confirm you got this message." That would be helpful! And if they canceled it because of low enrollment, then its not that many people to reach out to. Additionally, I called yesterday morning to tell them wed be keeping our daughter home for the eclipse. The person who answered the phone and the camps person to whom she promised to relay our message could have thought, "Uh oh, sounds like that family didnt get the message. We should call them!" Nope. And last, I looked on the website this past weekend to see what I needed to pack for my daughter for the week, and did it say "Aqua Kids camp is cancelled for the weeks of..." Again, nope. And what did they tell the grandmother whod nervously driven to a neighborhood shes unfamiliar with this morning? "We refunded the money on August 8." Really? Was that our notification? And when refunds take several days to process, if we had noticed this and realized that it indicated a cancellation, we wouldve had about a week to find an alternate solution. Summer camps are tough to run, I am sure. (I wouldnt want the job!) But the patchwork system parents have to piece together throughout a summer, calling on help of friends and relatives, rearranging work schedules, and managing various registration dates and waiting lists is ridiculous. And then this. Were lucky we were able to get a helpful grandparent in town who can roll with the change, but if I had work meetings built around this, Id be in a heck of a bind right now. And the kicker? There was a camp we actually would have preferred to send our daughter to and was closer to home! But we were on the wait list, and when they contacted us a couple weeks ago that they had an opening, we declined because of our enrollment at the MLT camp. What an awful customer experience.
I went here for lessons as a child, I now have a daughter and wanted to provide her a similar experience to what I had. My daughters 2 and weve been registered in classes for more than the last year. Typically the week prior to the proceeding registration date the swim instructor makes an announcement or two advising to come early to register the next week for the following session. 50% of the time, in addition to the verbal reminder, a sign or two is put out in front of the locker room exists as a secondary reminder. Today I went in and was notified Id missed registration the prior week, that it would be no problem and that the parent tot lessons dont fill up. I asked why no reminders had been made and the front desk lady condescendingly told me Id missed registration and she could help. Moments later she said all parent tot classes on the weekends were full but assumed I was wanting week day parent tot lessons...not sure why she assumed that as its a Saturday and our file would show weve only attended weekend classes. I realize the front desk lady had nothing to do with any of this but her attitude combod with my daughters disappointment was not settling. I pointed out wed been coming since my daughter could get in pool and wanted to continue coming here and was told with a scowl that we are 7th in the wait list and shed call if there was enough cancellations. Overall Ive always liked this pool although they cut corners on cleanliness and clearly on customer service, but Im taking this as a sign to find another pool. Ive heard great things about Lynnwood and that their wait list is worth it...so thats where well be going moving forward. Youd think a business would care about their customer service reputation and potential life log customers, but instead you get a "minimum wage" attitude from a front desk lady who should be asked to leave.
Ok, so I have a few positive/negative pieces of feedback and pointers for anyone looking to rent out space for private functions. First, the pool itself and the staff are nice (in my opinion). Its not the BEST, but it works well for my family and our 1 year old. Its clean and the pool layout is pretty neat with a shallow "wading" pool for the little ones and a deep end for the more experienced "fishies" in us. Also, the shallow side has waterfall & shower/rainfall shower head structure with lots of pool toys for the kids. Now... we rented out the whole pool for a birthday party this past weekend & wasnt completely satisfied with our experience. Yes, the pricing was significantly less than other pools I had looked at, but I see why. I rented the full pool for 1 hour with the party room to follow for the 2nd portion of the party. The party room was great! Spacious, opened up to the pool so you vang watch your kids swimming and doors to the outdoor playground. The downfall(s): 1) They wouldnt allow any setup time in the room BEFORE my prepaid hour even though the only patrons in the establishment were from MY party. We sat in the humid/hot waiting room (next to the workout room & front desk) with all of our food getting cold/hot along with the a birthday cake, 1st b-day smash cake & ice cream melting away. Apparently the freezers/fridges they had there werent for outside use. Despite these things, everyone had a great time and thats what matters. Tip: Plan ahead and rent the room for 2 hours. During the swim time & after.
I hope the people here see this review!! We bring my 66 year old patient here, she had aneurysm in 2015 leaving her unable to walk, bad speech and memory. Well 2017 is here and she walks but uses a wheelchair. We decided to try swimming with her and we go once or twice a week in the mornings. They are very patient with us, they know us by face so whenever we come in they automatically bring her a life jacket and water wheelchair to help get her in. They always smile at her because they recognize her now. They help me get her into whatever part of the pool she wants to go to and even helps me put her into the hot tub. The lifeguards here truly are the best. They are extremely friendly and all seem to enjoy their job, and I can tell they do everything by the book. Constantly cleaning the pool, looking over, signaling eachother, keeping the kids safe. If these guys dont make good money then they definitely deserve a raise because they do an excellent job and provide excellent customer service. The locker rooms are generally very clean, tons of lockers to use for only a quarter. The soap they have in the shower smells amazing too. Also the front desk people are always very nice and friendly. Thank you!!
My review is for Terrace Park which is located just behind the pavillion. There are 2 climbing structures with many slides and spinners. My toddler is able to do most of the slides herself. There are basketball hoops that are under a covered area. There are no swings at this park. When school is in session it may not be available during school hours. There are also soccer and baseball fields. It is clean and nothing is broken. This is a great park for kids of all ages to explore.