|Address:||5400 Martin Way E, Lacey, WA 98516, USA|
Came here on New Years Eve. We came to see Stars Wars in 3D. Our show started at 11:15pm. Before it started I wanted to buy a popcorn. They asked me if I wanted to upgrade to a "REFILLABLE" popcorn and I said yes please. Then they fill my bucket of popcorn with stale, not buttery, cold popcorn. So we go inside sit down put on our 3d glasses and the view is more of a blur with them on. So we are trying to clean them, finally I decide I just cant watch a movie like this. As I walk out to tell the lobby attendant, there was 2 other guest complaining of the blurred screen as well. It took them like all of 1 minute to fix so that was good I guess. But now back to my popcorn. So I had already know my popcorn was messed up but dealing with issues in order of importance, you know!!!! So I munch on a few and then ask my boyfriend if he thinks it is rude for me to dump the popcorn and ask for fresh popcorn, and he says not at all! so I dump the popcorn. By now it is about 11:45. And I said hi can I get fresh popcorn because the popcorn was cold and stale. And the girl who sold it to me says with a smirk that they are not popping anymore for the night. WTF!!!!! You just upgraded me for a refillable popcorn! That is some bs!!!
We enjoy going to this theater. The staff are always polite and helpful. We have never had any issues with them. The seating is comfortable though not sure how long it has been since the headrests were cleaned. The picture and sound was good. The prices for food seem on par with other theaters. The butter flavor on the popcorn needs to go though. It is oily and disgusting. A little salt and it is fine. I think my homemade popcorn is better though. They have a fun candy machine that lets you mix and match and then dumps them. IA a conveyor into a cup. The price for what you get is a bit steep but I guess that is to be expected at the theater. The matinee prices are too high in my opinion. At nearly 9 dollars a ticket for a matinee it isnt much of a bargain. This might explain the empty parking lot during the afternoons. Tuesday pricing is different. This is where tickets are around 5 dollars or so and is a bargain. It is actually affordable to take the kids and family or prescreen a movie that your kid might want to watch. Overall a good experience.
Ive gotten sick twice from the food - vomiting up when I got home within 30 minutes of leaving. My stomach was so sour from the food. I was one of their frequent viewers with a club card in the notable high point scores. However the last 4 times I went, I got sick after visiting the theater from the food uncleanliness. I had to ask to have a drink redone from scratch after the boy wiped the inside of the lid on his jacket, popcorn was stale and cold, and Ive seen dirty hands and contamination of the drinks with clothes and counters. It scares me now to go to the theater. I did bring up the issues 3 times to management but Ive seen little improvement. None of my friends buy from the concessions anymore. Its just not worth getting sick.
The little brown guy that cleans up the theater and stands at the front asked me to go outside while there were many people sitting down in the theater still. I was just waiting for my friends to get up. He kept looking at me weird and than while he was about to start cleaning he asked me to step out before the movie finished the credits because "he needed to start cleaning" there were many people still in the theater but he singled me out. You should discipline him on that. The movie the shaq was awesome and the black dude on with the microphone was really nice.
Just heads up... they have numbered the seats and assign then like an airplane. You have to pick them at the ticket counter. No more moving to a better view seat, or away from stinky or loud people, or put a seat between as a spacer. I picked way to close to the screen paid Imax price and had to sit where i was, in a half full theatre... couldnt move cause they could sell the seat and I would have to move. Im done with Regal and this stupid policy cause I cherish the right to move over a seat. Anxiety inducing anyone? Why change a 100 year old practice?
Went to see Starwars in IMAX 3D, all the upper seating was taken. So my wife and I had to sit up close with allot of other people, apparently that is to close for the 3D to be clear. I asked an attendant about this problem, and he told me "technically these seats are not for 3D viewing...". Then why did they sell that seating, and not have important information clearly posted for that section. More than $40 to watch a blurry movie. I want my money back, or a set of non 3D tickets. And getting nothing but the automated system runaround when I called.
Went to the morning 3d imax. Waited 15 minutes past the listed start time for the movie to start, it never did. They came in and said it was broken and would not be shown today. Which is understandable, Sometimes mechanical failure happens. He then handed us a voucher for another movie. Which unless I use it on a 3d imax movie I will loose money over what I paid for. (since Imax 3d cost more then regular movies). Not to mention the $25 I spend on concessions. I left there feeling like I got robed and wasted an hour and a half.
The cost of concessions here is ridiculous. Not only do you pay the typical overpriced movie theater prove for everything, but unlike other movie theaters that give you a free refill on the pop and popcorn, they dont even do that. Very disappointing and I wont buy concessions there again for sure. As for the theaters, they were okay. The chairs were comfortable for the most part, but seemed old. The place was clean. And the movie went off without a hitch. So overall, not bad.
Just letting you all know this not a real IMAX. This is what they call a "LieMAX". Regal pays IMAX for the license to use the name but the screen is just a standard screen retrofitted to mimicking an IMAX, with loud sounds and all, but the size is much smaller than the real thing. If youve been to a real IMAX you will instantly spot this LieMAX once you enter it. What is annoying is like all other LieMAXs they charge you for the same price ticket for a real IMAX.
What horrible management would allow their staff to park in the front of the parking lot where customers should be parking. We arrived before the cinema opened and all of the cars in the lot were staff who parked as close as they could to the entrance of the cinema, also witnessed a staff member arriving who parked three spaces from the entrance. Staff should park as far away as possible to allow customers with disabilities to park closer.