|Address:||20751 WA-410, Bonney Lake, WA 98391, USA|
I use this theater because it is local, thats it. This theater had great potential (no nearby competition and fairly large population) but Regal management is half brain dead. (like that in many floundering rapidly changing industries) Probably never even heard of economic value theory or marginal pricing. Note to theater executives; you are in competition with modern home theaters, they arent "stealing" your business you just no longer have a monopolistic situation, welcome to the free market, offer me something I want at a price that I a willing to pay.. No incentive for the matinee as the puny $1.50 discount stops right at 4pm, 4PM! Then they only have 2 good theaters out of the ten (5 and 6) and no discount or warning that you are going to be stuck in one of the tiny theaters. The sound volume is never properly set, Ive lost track of the number of times I have had to tell management that it was actually painful and to fix it or give me a refund. (they do fix it, but I shouldnt need to ask, A company this size should have a proper standard and do routine checks with a professional meter.) Concessions are over the top cost wise so I dont buy any at all. If the price of matinee tickets was maybe $6-7 and good until a 6pm cutoff (to include the standard 5 pm showings, which traditionally are matinee times) I would likely see 3 times as many movies in the theater. Same goes for concessions, if the price was at all reasonable (half or a third of current price) I would by corn, candy, and drink for every show, instead I buy nothing. I have now begun driving to more reasonable theaters, one in federal way has $3 tickets and the corn, while still out of line, is a bit less. Cinerama in Seattle has higher ticket prices but the sound is always right, lobby nicely lit, the screen is jumbo super duper, they have a balcony section, and the option of chocolate popcorn.
First time to this theater. Wasnt impressed with concession prices. A combo deal usually implies some type of discount on pricing since youre ordering a couple of items. Not the case here. I understand that the concession stand is where theaters make their money, but this was ridiculous. And the soft pretzel was not only over microwaved, but tasted like chewing wheat flavored cardboard. I have a weakness for soft pretzels and have had many at other theaters over the years, but the charge of $6.30 was a serious insult. Once past the food smells, it became gross. The strong stench of mildew/mold ridden carpet permeated everything. The concern of it being toxic comes to mind for everyone who goes here. The movie was supposed to start at a set time and I know previews are usually aired first, but usually only for 10 minutes. It was 25 minutes after the listed start time that the movie actually started playing. Very disappointed in the management of this establishment.
You would think with all the options of renting, streaming and purchasing movies outside of a theater, that movie theaters would step up their game and go out of their way to attract patrons. Maybe some do. Not this one. Customer service is lacking mostly in enthusiasm, and the floor is littered in popcorn. Littered. Its a popcorn laden path to your theater. Ugh. On more than one visit Ive crunchingly made my way to my seat. Ive not ever seen a clean floor. My last movie they never turned up the house lights, we all stumbled out in the dark as the credits rolled. Stream on people, or pick up Redbox at the Fred Meyer next door
Movie was good. Theater is older, but well maintained. Long line to get in to purchase the ticket, even longer wait at the snack counter. There was an annoying buzzing sound in the theater. When the movie got loud, it was fine, but during its quieter parts, it was enough to drive you nuts. The manager came in and gave us all coupons for a free future visit as an apology for the annoying buzz, and told us they were in the process of trying to figure out what it was and get it fixed, so they made it right. Would be nice if they were on the list of theaters to get the new fancy, comfy seats installed.
Cleanliness was bad, from the lobby to the theater room, came in to see "get out" for my birthday, ordered a large ice and was flat, tasted like syrup and water, had a complementary free small popcorn that I received for my birthday and when we got that it was covered in butter as if there was a hole in the bottom of the bag and almost the whole bag was the left overs of old popped corn, the customer service when buying the tickets and when buying the snacks was good, other than that not very impressed
07-22-2016: I would not recommend seeing the new Star Trek 3D movie at this theater. When wearing the 3D glasses the projection was too dark. At the end, the house lights came up, before the credits finished showing the incredible fly bys, through the beautiful nebulas & galaxies in 3D glory. Ruining the experience. I engaged the manager about the lights, & she expressed her inability to make changes. For a $30 fee, I expect more. I will try another theater in the future.
Im very dissatisfied. The movie ticket was 11 dollars but a small popcorn and small soda was 12 dollars. Can someone explain this to me? I will probably never go back because these when it cost more to eat and drink then watch the movie by myself its highway robbery. In my opinion popcorn and soda should be like 5 bucks tickets should be 10. Whatever I dont run the movie theater its your business not mine but the way its ran is way over priced.
As of this writing, I feel this location is showing its age a bit. Although close to home, I would rather go to Kent Station or Point Ruston to watch a movie if I have the time to drive the extra distance. These other theaters tend to be cleaner and offer more modern amenities than Tall Firs. I wouldnt avoid the location, but it is in need of an update.
Went to Tall Firs for Star Wars opening because it was close.Went to matinee . I bought large bucket of popcorn it was cold and extra salty.2 hot dogs which must have been cooked on previous day. No condiments !! Maybe you were supposed to ask for them. Never going back
Nice having a theatre close to home. But need Regal to spend some time and update the theatre or lower the price on the movie tickets. Cant remember the last time I had to look upward to watch a movie. Will be buying a big screen for the home.
Small town theater without a lot of frills. I would suggest driving 10-20 miles and going to Century or Auburn for great seating and movie experience, but if you want to catch a movie this is the lower end of theaters. Needs updating badly.
Worst theater ever. Would give it a 0 stars if possible. Went to see Cars 3 on opening weekend & its in the tiny theater. Go to Auburn, same price & you actually feel like you got your moneys worth.