AMC Altamonte Mall 18

433 E Altamonte Dr, Altamonte Springs, FL 32701, USA

Related:	del amo movie theater
Address:	433 E Altamonte Dr, Altamonte Springs, FL 32701, USA
Phone:	+1 407-551-2262
Site:	amctheatres.com
Rating:	4.1

Location

AMC Altamonte Mall 18: A Deep Dive into Customer Reviews

Quality of Service

Staff Behavior: Reviews indicate that the staff's behavior has room for improvement. Customers have reported feeling unwelcome and inconvenienced by the staff.
Late Night Experience: Customers attending late-night shows have expressed dissatisfaction with the amenities being closed prior to their arrival.
Management: There are reports of mismanagement, especially concerning the handicapped access entrance and the timing of the box office opening.

Accessibility

Handicapped Access: Customers have reported that the handicapped access entrance mechanism is often not turned on, causing inconvenience.
Ticket Checking: Some reviews mention that there is no staff member checking tickets at the entrance of special theaters like the Dolby Cinema.

Pricing

Concession Stand: Customers have expressed dissatisfaction with the pricing at the concession stand, stating that the food is often stale and overpriced.
Ticket Price: Some customers have found a loophole to save money by buying cheaper tickets for other theaters and then walking into the Dolby Cinema.

Services and Entertainment

Screen and Sound Quality: The theater is praised for its excellent screen and sound quality, including a good IMAX and Dolby Atmos theater.
Stubs Program: The new Stubs program has received mixed reviews. While it offers priority service, customers have reported that the special line is often not manned.

Location

Proximity to Food Court: One review suggests going to the nearby mall's food court as an alternative to the theater's concession stand.

Additional Insights

Child Policy: Customers have raised concerns about the theater's policy of allowing young children into R-rated movies before 6 pm.
Security: Some customers have reported being asked for IDs multiple times, even by a police officer, which they found to be excessive.

Useful Data

The AMC Altamonte Mall 18 is a popular choice for moviegoers in the Altamonte Springs area. It offers a variety of screens, including IMAX and Dolby Atmos, making it a versatile option for different cinematic experiences. However, it seems that the theater needs to address several issues related to customer service and management to maintain its reputation.

Photos 100

Reviews 8

Annette Peterson

When I arrived for my 10:20pm movie at 10:00, the bar was closed and concession stand said they had already closed up, and I could only get popcorn.There was no possibility of me having an actual full movie experience with all the amenities being closed prior to my arrival, and I certainly didnt receive any late night discount for "movie only" admission.The door to the theater was open throughout the movie, and during quiet scenes, I could clearly hear other movies in different theaters. Several times throughout the movie, a staff person came in and stood distractingly in the doorway. Throughout the final scene and all through the credits, the employee stood in the doorway jingling his keys. Since he was being paid to be there, and I had actually invested in tickets and concessions, it would have been nice if he could have left me to enjoy my experience. Instead, he made me feel unwanted and an inconvenience to him as an employee. It was theater 17 just before 1am, if management would care to address the issues. This is the quintessential example of customers coming last. My advice to AMC, if you dont want customers for your late showings, please cancel them instead of losing customers as you have me.

Janine Johnson

This theater is horribly mismanaged. Last time I went there they had not turned on the handicapped access entrance mechanism. Today the so-called supervisor (Randy) sauntered up to the door, which was locked, at exactly 11:30, the time posted that the box office would open. The box office clerk had just wandered in and took several minutes to get himself situated before taking a long time to serve the first in line. The door with the handicapped mechanism had not even been unlocked. I had to wait for that and asked Randy if they really wanted our business. He answered in a whiny voice as if I was bothering HIM! Give me a break. The concession stand, fn which they purport is the only profit factor so I make sure to avail myself of that, is rarely ready on time. Today I had to wait for stale popcorn. Also, in theater 17 there was clearly sound filtering in from another theater that disrupted our movie. I dont believe I will be using this theater in the future as they do not seem to respect their customer base. There are also rusty bars in the handicapped booth of the ladies room - icky!

Bryan Trent

We moved from Seattle to Orlando a couple of years ago and struggled to find a local theater that matched what we were used to in the Seattle/Tacoma area. We landed on the AMC in Altamonte and really enjoy it. We see movies nearly every weekend and about 8 in 10 movies are at the Altamonte AMC. They have excellent screen and sound quality in all of their theaters, a good IMAX, and they recently remodeled one of their larger screens into the best Dolby Atmos theater that weve ever used. The staff are friendly but definitely over worked considering that this theater is usually pretty busy on the weekends. The one thing I dislike, but wont hold against them, is the new stubs program. It takes longer to get credits now than it previously did, which Im sure was their goal. However, supposedly you should be able to get in a special line and get priority service. Well, most of the time the special line isnt even manned, which defeats the purpose. Got to fix that. We still go there though so it doesnt hold us back.

Justin Thielman

My wife and I went to see IT (2017). I have to say the most disturbing part of the experience wasnt actually the movie, but the fact that we watched a parent or guardian walk out with what must have been about a six- and eight-year old! The movie is rated R, was extremely graphic and disturbing, and we couldnt imagine what would compel this woman to bring two young children into a movie about a clown who brutally murders and eats young children! Absolutely ridiculous. When we talked to someone in management, we were further disturbed to find that the theater actually CAN and DOES bar young children from R rated movies, but AMC only does this after 6pm. So obviously they have no regard for subjecting children to R-rated content, they only care about selling as many tickets as possible. We will definitely be sticking to our favorite chain, Regal, from now on, as they bar young children from these types of films, and they send the right message by doing so.

Haven Watson

I was on a nice date night, my girlfriend and We saw girls trip a rated R movie right we buy the tickets they ask for our ids nothing wrong with that, got our tickets went inside gave the lady our tickets THEN she asked for our ids after we put them away not a big deal we proceed on got food and drinks.Right as we tried to walk in to the movie a cop ask for us our ids I started to get mad after that 3 times for a rated R movie Im 20 years old!! I dont like 5 years old... so we showed him then he asked for our tickets so I had to set all my drinks and food on the floor to show this clown my ticket. My girl had her and through mine away of course but I had the recite that showed 2 tickets were bought right.... He still didnt let me go in I said f you to him then found my ticket in my back pocket in went in. You guys will not be getting my business anymore Im going to go to any movie theater but this one completely bs

Kaitlin Peterson

Saw the 10:00pm showing of Kong Skull Island on March 11 2017 in the Dolby Cinema. This theater was amazing but the issue we had was that no one was standing outside the theater to check your tickets. People were sitting in our reserved seats that we had paid $16 per ticket for, $5 more than a regular ticket. They moved but you could tell that people were buying cheaper tickets for the other theaters and then walking into the Dolby Cinema due to there being no gatekeeper in the way. In the future I will either not buy tickets for the Dolby Cinema or do what many people are apparently doing; buy a ticket for another movie and save $5 and then just walk in to the Dolby Cinema. I hope this theater fixes that problem and places an employee at the entrance to the Dolby Cinema to check tickets.

Sam Brown

4 Start they dont allow dogs and the disrespected my doge? He was told he wasnot allow to see the movie we planne dto see that day. RACISM DESCRIMINATION. 4 seconde theuir cheesesticks are sub par. i ordered 17 meals and only recieved 10 of them but still paid 150 dollars that night. I think i complained and i no one responded to me and my dog who was SENT TO THE CAR. Thirst i tried to order my tickets online but my credit card was maxed out and i axed the theater to please give me the tickets i paid for but Oodine declined my request. Amazing, i thought... These people are so rude and unprofesionel: outrageous. i ordered two tickets even though i meant to order three but no one would give me the third ticket... what happened to the customer is always rite??? Timnes has chnaged.

Kyle Smith

So wait...the people reviewing have an issue with the price of food...in a Movie Theater? You realize thats their main source of income, right? They get nothing from the ticket sales themselves really. Heres a solution: Go to the mall (which is a whopping ~100 feet walking-distance away), go to the Food Court...eat up before your movie. Or learn to wear baggy pants with big pockets. Overall I love this theater, and it is such a great alternative to what we used to have (who else remembers the small 2 screen theater that used to be here?). Before this place opened up we had only a few options: Wekiva Riverwalk Regal (which is old..and dirty) or Winter Park Village Regal (which is a nice one, but fairly far away from the area that would be using this particular AMC).