Spa Resort Casino

Reviews 3

AM

Amy Ingwaldson

I strongly advise that you stay far, far away from Spa Resort Casino! The casino is located on Indian territory and, it turns out, you have NO rights and there are NO rules there. I had $1200 in a slot machine, went to the restroom for 2 minutes (Btw, they only have RESERVED signs for high rollers) and my slot machine was cashed out by an "unnamed" individual. Immediately, I reported the theft to security. They pulled the records from the slot machine and looked at video surveillance. I was informed that a man cashed out my ticket and bolted from the casino, but they informed me that it wasnt considered a crime. Security said that they could do nothing about it, even though they know his identity. I cursed security out, they called the police, who also said that they could do nothing about it and that it wasnt considered a crime, even though they know his identiity. I ended up in handcuffs and on a 5150 involuntary hold for "suicidal ideation" (WHATEVER!!!) at Desert Regional Medical Center in Palm Springs for 12 hours. Ive contacted several attorneys in Palm Springs and the small claims court in Palm Springs, but they wont touch it because the crime was committed on Indian territory. Ive tried to file another police report, but the Palm Springs police department wont allow me. Ive been speaking with the head of investigations at Spa Resort Casino, and she tells me that the "unnamed" man is banned from the casino(s) until the "unnamed" man makes restorations to me. They are adamant about protecting the "unnamed" mans identity. Im thinking that the "unnamed" man must be a high roller. The security at Spa Resort Casino is beyond pathetic (incompetent, negligent, etc.) and their sister casino, Agua Caliente Casino Spa Resort, doesnt appear to visibly have a security presence. I do give kudos, however, to the head of investigations at Agua Caliente Casino Spa Resort for being honest with me by informing me that I will more than likely never get my stolen money back because the security is not high tech enough for them to be able to ban him from either of the casinos. Unless he uses his players club card, he will more than likely not be banned from either of the casinos. Even though the "unnamed" man was caught on video surveillance and they know his identity, Im sure Ill never get my $1200 back because NO ONE will do anything about it (because it happened on Indian territory)! I dont understand why theres security at all at the Spa Resort Casino or the Agua Caliente Casino Spa Resort. The casinos are located in the wild, wild west... where it turns out that its a free for all! I truly believe that if a rape were to occur in front of security and it was also all caught on their video surveillance cameras, there would be NO repercussions for the perpetrator/"unnamed" individual because the casino is on Indian territory and again, you have NO rights and there are NO rules there! Im pretty sure that the rape victim would end up in handcuffs and on a 5150 hold at Desert Regional Medical Center. Be advised. P.S. Its not all about getting my money back. I will fight this until the day I die because I believe that we should all be accountable for our actions. I will NEVER understand why I was the one that ended up in handcuffs, when I was the victim of theft at Spa Resort Casino.

A

A Private User

Disclaimer: We didnt actually stay at this hotel, which may have influenced the treatment we received. I parked my rental car (legally) on the street next to this hotel for about an hour while we went to the casino (about a block away). I was parked in a line of about 5 cars. When we returned from the casino, all of the cars were gone (including mine) and a line of traffic cones with the hotels name on them had been put up where the cars were parked. We went to the front desk to ask what had happened and the manager on duty claimed to have seen the cones before but didnt know what they were for or who put them up. He was surprised that the car was gone but helped by letting me call the police from a front desk phone to ask if the car had been towed. The police said that they didnt have any record of the car being towed, so they sent an officer to the hotel to file a stolen vehicle report. We never saw the officer but the police called me back and said that they found the car, parked around the corner behind the hotel. Neither the manager nor a representative from hotel security could explain who towed the car from the side of the hotel to the back, and disclaimed any responsibility since the car was on the street (so not on hotel property). Some little plastic pieces are missing from the bumpers of the car now which will clearly indicate to the rental company that the car was towed, which didnt seem to concern the hotel staff. They offered to let me use a phone book and start calling every towing company in the area to see who towed the car, which seems outrageous to me. There were no signs on the street indicating that the car was subject to towing, and nobody at the hotel knew of any upcoming events that would require clearing the street. Neither the hotel security contractor nor the valet parking people knew about anyone getting towed that night. Nobody could come up with an explanation as to why the car was towed a block but left at the hotel, and the hotel security apparently does not monitor the streets around the hotel so there were no video records of the event. The hotel management and staff were always polite but we got the distinct impression that we were being lied to and I dont like that at all. I assume this attitude reflects they way they treat their customers.

LE

Lewis olaoluwa

I came here for the 45th American Burn Conference. The city itself has a surreal and beautiful atmosphere, but the people are snobs. I guess I expected too much because I am from the South and they are the most customer friendly people in America. When I first entered the hotel, they made me feel like i didnt even belong there. They dont tell you when you book your room that it is a $100 per night deposit for your room that you have to pay upfront! Ridiculous! The valet and desk staff dont smile, and you have to approach them before they speak to you. The casino security staff, im sorry to say, are bigots, have evasive attitudes, and dont want to assist with anything. No matter how much money you want to spend in the casino, its about how you look. A guy at the door carded me, but allowed three other people ahead of me without checking there ID. I told him i didnt have mine, and he would not allow me in. When i went back and got my ID, I took it out my wallet and starred at it forever before he gave it back, and he asked me all sorts of questions like my ID wasnt legit....A-hole. He did this to no one else that looked different from me! Sucks to have a different hue to you at this hotel because trust me you get treated differently. Ive never experienced this before... l and I live in the SOUTH! I will be submitting this email to my colleagues at the American Burn Foundation to seriously reconsider using this hotel and casino for any further business events. I spoke to many of my medical colleagues that didnt share this same experience at the Renaissance Hotel or Hotel Zoso. This same review is also going to be apart of many reviews to come, because people must know about my experience here.

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