|Address:||3405 Denton Hwy, Haltom City, TX 76117, USA|
|Working:||12–5PM 10AM–6:30PM Closed 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 12–5PM|
They don’t not guarantee any of their fish. They are nice and helpful Before you pay, but once they receive your money things change. They sold me a sick fish; when I returned it they said to check our policy, which is written on the recipe and noticeable only after you purchase your fish. Nowhere in the store will you find the return policy available to view. I was helped by a staff member who assisted me in searching for a catfish in the store for around $10.00. I explained it was for my son’s tank, which we have maintained for a year. After not finding a catfish in my price range, the staff member was told by the owner to direct me to the back where they had additional catfish in the price range. We decided to get one and one was bagged. I noticed the appearance of the fish and asked the owner about it. He said it was sick and promptly replaced it with another from the same container. By the way, there were other dead catfish in the container, but that seems to be typical at any pet store. The fish died within hours of being release in my tank. I called the next day to explain what happen and what could be done. The owner first started asking questions about the water temp and how long the fish sat in the bag in the tank before being released. Next, he told me that all the catfish they had were sold and to wait 2 weeks. I could tell where this conversation was going. I told him I just want to be compensated with another fish, not necessarily a catfish. After going back and forth with him, he said bring the fish in. I had a feeling this was going to get me nowhere. By the way, I pass up 2 commercial pet stores, Petco and Petsmart to visit this pet store. When I entered the store with the dead fish in the bag, the owner immediate told me rudely to wait, but he took the fish and threw it behind the counter as to not allow it to be seen by the other customers. I immediately asked for it back. Now that I am displaying a dead fish, the owner decides he wants to address me. As I asked to be compensated, the owner tells me I should read the policy that I should know how to take care of fish. He took no responsibility for the fish purchase, stating it was my entire fault the fish died with in hours of placing it in my tank. He didn’t like the fact I was unhappy with the policy and his customers were taking note of the situation. He asked me to leave his property. I told him it is a shame that you are all about getting the customer’s money, no customer compensation, that for a $10.00 gain, you would let an unhappy customer walk, write a review of the shopping experience, tell everyone not to shop here. I will chose Petsmart or Petco as they have a guarantee on all purchases. One last note: as I was leaving he call the police (so he says) and stated to whoever was on the phone that I was disturbing his customers, and because of my race, I was possible violent.
A Private User
Self-Proclaimed ignorance about their own products. We were impressed with our first few visits to Keller Farms. They do have a big selection, although the prices are a bit more expensive than other fish store. On our third visit to the store, we inquired about a yellow fish to honor my daughters birthday. We explained the woman working there the exact name and measurements of our established fish, and she told us that the "Yellow Lab" would be fine as long as we got the medium to large size. We spent $35 on two fish that ended up being dead the next day. We came into the store and were told that it was our fault because we didnt purchase one of their books and read up on the fish ourselves. But, after a time, the owner let us take a $14 Convict Cichlid. He, himself, said that this fish would be fine. The next day, we found that the fish was being picked on by the Blue Johanni that we had purchased previously at Keller Farms. We took the convict back, and the owner started to bag the fish away saying that it "needs a hospital", but he would not refund us, nor give us another fish. Again, he only stubbornly explained that it is our responsibility to know which fish to get, because they dont want to loose money. I asked him if he was going to stand by his own advice, and he literally told me that he doesnt know anything about the fish, he just sells them. "You pick the fish, and we take it out and sell it to you. You cant believe any advice we give. You can buy a book (pointing to the shelf behind the register)", were his exact words before he lost another customer.
Big selection? Yes thats true. Owner, rude. Manager, rude. Girl behind the register, rude. One young kid working there was very helpful. I wanted several fish from several different tanks around the store. The owner bagged my first three then literally walked away to go have a cigarette outside, even after asking me what else I needed and my telling him. He came back in, looked at me, and just stood there. So I asked the kid for help and he was awesome. My girlfriend and I spent about $50 in 9 fish. Next day, 3 were dead. Following day, 2 more. We have 9 tanks and tons of fish, even breed guppies. My water parameters are 0/0/0 in all tanks. I do a slow drip acclimate on every fish I purchase. Sure, store bough fish die from time to time, but more than half within 2 days? There is a reason they do not give a warrantee on fish AS DOES EVERY OTHER STORE IN THE METROPLEX. Need another example? My girlfriend wanted a background for a 20 gallon long. She was standing in front of the rolls for taller tanks. She asked about cutting it down and the owner said that she could just cut it at home, instead of pointing her to the less expensive CORRECT size for her tank that was on the very next end cap. Manager follows you around because they dont seem to like you browsing. If you tell them that you have tropical tanks, god forbid you step outside to look at the pond plants for example, acting as though you might what, steal a fish? I have been to most fish/pet stores in the Metroplex and this place is by FAR the worst. STAY AWAY.
A Private User
· Sting Ray is what attracted me to Keller Farms and been going there for more than two years, ever since I re-started my aquarium hobby up here in Keller. This is by far the best fish/aquarium store I have ever been to! Reasons: 1. All of the people who work here are very knowledgeable (once youve gone to Petco and gotten some pet you were completely unprepared to care for because of inaccurate information given to you by the salesperson you spoke with, youll begin to appreciate this as well). 2. There are always some quantity sales/deals going on, which I really appreciate. 3. When you need help/advice, they always give you the best solutions- and often recommend the cheaper products/solutions which work just as well as the more expensive ones, even when they could have made a much bigger profit selling you some super expensive product you didnt really need. I personally really appreciate this- aquariums can be an expensive hobby! 4. Last but not least, they have a really great selection of fish, especially if you come in often. While I havent been to EVERY fish/pet store, Ive been to a lot (dare I say most?) and this store has a great variety, and consistent supplies of rare exotic fish- dwarf cichlid, endlers, pleco in a variety colors- stuff that you can buy online (with the super expensive shipping) but that you cant usually find in most pet stores.