|Address:||2227 S Highland Dr, Salt Lake City, UT 84106, USA|
This used to be a dollar theater, playing movies that were a month or two old and not in other theaters anymore. Over the last 15-20 years, my family has visited Sugarhouse Movies hundreds of times. It was perfect for us... we are patient and once we got on their schedule, all the movies at Sugarhouse were new for us. We dont need to spend an arm and a leg to take the whole family out to the movies. $6-12 per person plus overpriced popcorn, drinks, and snacks for five people gets very spendy really quickly. For that kind of money, it is far cheaper for us to buy the movie on iTunes and watch on our large screen TV in the comfort of our own home. In addition to the HUGE cost savings, we avoid the long drive, the crowds, and waiting in lines, and can watch the movie on our comfortable lazyboy couch whenever we want... and do it our pajamas if we want. All without having to listen to the people behind us rudely talking to each other throughout the entire movie and noisily slurping their sodas. When our family could go to the movies for less than $10, it was worth it. Now that it costs us $47.50 plus tax, we can buy the movie on iTunes, buy tons of treats at the grocery store, and still have a fair chunk of cash left over in the wallet. If I absolutely HAVE to see a movie when it first comes out, I certainly wont be going to Sugarhouse Movies to see it... I will go to one of the bigger, nicer, newer, cleaner, safer theaters that cost the same premium price point but deliver more.
Have come to this theater for years. Theyve recently remodeled but I havent been there since they have done that. Ive heard they are really nice seats and auditoriums. The reason for the negative review is because I tried planning a company party to rent a theater. When I contact Cinemark about getting general information, they wouldnt give it to me.
I asked about a specific movie, but said I was open to other movie options. The response was that the movie was too far in advance. I understand not wanting to give out specific information about the title since it was four months away.
In my response, I thanked them for getting back to me and asked if they had general information about renting out the auditoriums for corporate functions and if they had event space for catering.
The response I got was "We don’t have confirmation on ticket pricing at this time, this is why we have to wait until September. Private Events require the purchase of a ticket for every seat in the auditorium plus a $100 admin fee. Outside catering is strictly prohibited and due to the high demand for
Supposedly, they upgraded to a lot of expensive new stuff. However, the doors to the individual theaters- not sound proof at all! Super cheap doors! And the sound system is not real good either. Ive never heard people talking THROUGH the closed doors of a theater! Except at the Cinemark in Sugarhouse. The movies were playing, (loud action movie the first time and a quieter drama the second) and we could hear people talking and laughing outside! Loudly! The doors opening and closing made little difference in reduction. Ive never had that problem at a theater before. When the door opens, sure, you get commotion and such. Thats understandable. But not when its closed. I could have been a participant in their conversation, it was that bad! If I cant watch without being distracted and interrupted by people talking outside, it doesnt matter how comfy the seats are! Ill go back to Century 16 or The Water Gardens where I know I can watch in peace! Sure, Cinemark splurged on the seats and popcorn makers. But, in my opinion, those are the superficial points of watching a movie. The picture and sound are most important. Both the cancelling out of outside interference and projecting from the audio track. And Cinemark Sugarhouse fails on this. Oh, and nothing is worse than a manager who claims nothing is wrong when, actually, I missed dialog and scenes because of the poor sound situation!
No longer a dollar movie, Sugarhouse has "upgraded" to luxury recliners and some gourmet food for the same price as normal theaters. The problem is, the sound sucks, and the manager will tell you nothing is wrong if you complain about it. I have personally witnessed six theaters go out of business in Northern Utah because of bad sound alone. When you have good front speakers, and little or nothing else, it is hard to put your finger on exactly why the movie experience was bad. Yet, where customers have a hard time hearing dialog, and they get better stereo effect out of a home system, they are simply not going to come back. SugarHouse Movies 10 should be one of the most popular entertainment destinations in Greater Salt Lake. It has everything except one feature, but that feature is HUGE. The two most important aspects of a movie experience are visuals and sound. A great surround system needs to take precedence over luxury recliners and food options for a theater to attract repeat customers. To Movies 10, I realize you probably shot your wad on the bells and whistles, but if you ever fix your sound before going out of business, please let me know and I will amend this review.
The seats are nice. Just hope you dont have any concerns for the staff. They are not well trained, think they are always right, and even the manager will never say "sorry for the inconvenience" or "we value your business" (obviously lacking any education, or any understanding. Like managment need to find power in their senseless little lives by treating you disrespectful if you have an issue and you need them to help you.) If you email a complaint, it goes straight to the manager who will never try to help you and will always back up the person who treated you badly and will tell you it is your fault. So, you cannot even report the issue to corporate and these people really need an intervention. I really like the building, the seats, the theater rooms, but the popcorn is pricier than most other theaters. So, you cant really sit back and enjoy a movie with the kids unless you shell out $15-20 per person on concessions. I will miss those wonderful seats, but they treated me so bad that I can never go back. At least I can enjoy my buttery popcorn and keep my self respect by going elsewhere.
I really love this movie theatre! I come here almost every weekend. The facilities are kept very clean for it being a dollar theatre. Its not like the Valley Fair Mall theatre where its dirty and half of the seats look scary or are broken. This theatre is actually cheaper than the Valley Fair one. Its $4 bucks to catch a movie on a weekend night for 2 people, who can beat that price. After I found this theatre, I never pay for a regular movie again unless its just that amazing, like the Avengers. They show 3D movies here too, so thats really cool. I always catch the latest movie showtime to beat any crowds. Its usually populated around 10 but not too bad to where you cant find a seat. Ive only had popcorn once and it was actually pretty good. I usually dont buy popcorn because its still a little bit expensive and I always go and eat out before I come over here. This movie theatre is the best choice for movie lovers on a budget. :) especially for students, like me.