|Address:||4915 E Ray Rd, Phoenix, AZ 85044, USA|
Found out there would be a once in a lifetime special screening of a movie for its 30th anniversary and went online to order tickets. This was our first AMC experience and the theater was 35 min from our house but we ordered our tickets a week and a day in advance and choose this theater because it was the only one showing the special movie that was not sold out. We got to the theater an hour early and waited in the lobby for 30 min before buying popcorn and a drink. We walked into the theater after buying our snacks and it was SO dark we literally had to turn the flashlights from our cell phones on to walk up the stairs to find our seats. We soon discovered that probably the reason the lights were dimmed so low was because no one had cleaned the theater. When we got to our seats there were cups in each of our cup holders and trash in each of our seats. The popcorn was cold and tasted old and the gross butter flavoring that you can put on yourself was also cold. 10 min after the movie was supposed to have started someone came in and told everyone they were working on it. 10 min later a woman came in and said there were technical difficulties and that they would not be able to play the movie. They offered everyone tickets to another movie and to play some old movies no one has ever heard of instead that day. They said they would try to reschedule but most of the people there probably had to make special plans to be there and were extremely disappointed. There were even people dressed up. We went to customer service to get a refund as we do not (nor do we ever plan to go back to) go to AMC theaters. I produced my receipt for my purchase and they told me that since I paid online I had been charged a $2.50 service fee and that they would not be able to give me that part of my refund back. I am completely outraged that the theater continues to make money off a film that they did not play and am disgusted that they did not try harder to make it right with the people that were there. Probably more than half of us bought our tickets online to ensure we got tickets and the fact that we could not get a full refund is simply criminal. I will never visit an AMC property again.
My husband and I went to the AMC Ahwatukee Theatre on Saturday, 5/6 hoping to see Get Out at the 7:30 pm showing. We were there at 7:15 pm. When we went to the kiosk to pay and choose our seats, the only time listed was for 10:00 pm. We questioned if the show was sold out. The customer service representative looked it up and did not know if there was even a 7:30 pm time slot. He then asked another employee. The second customer service representative said there was never a 7:30 pm showing and that I must have looked it up wrong. Walking away, I accessed my phone and up came the AMC Ahwatukee website search indicating the 7:30 pm showing for Get Out. I went back and showed the employee who questioned my ability to do a website search that indeed the actual show times conflicted with the AMC website. He again told me again that I must have looked it up wrong. I then asked a female customer service representative who was nearby just standing there. She said they changed the times to accommodate The Guardian of the Galaxy Vol II movie since it was more popular. (See actual screen shot of AMC Website with Movie times below) Needless to say, we left AMC and went to another movie theatre. I have been an AMC patron and Ahwatukee resident for over 20 years. I do not appreciate being lied to or belittled by your customer service representatives because you decided to change the venue. At a time when movie theatres are struggling to survive against alternative options, I would think customer service should be a stellar part of the AMC movie going experience. Otherwise, why bother leaving home and paying to see movie at an AMC Theatre?
My wife and I have enjoyed movies at various AMC theaters in Phoenix. Tonight was the fourth time we have been to AMC Ahwatukee and the 2nd time of which where the volume in the theater was excessive. As a professional audio engineer, I am well aware of what the volume in the theater should be, how the sound systems should be calibrated, how the movies are electronically delivered to the theaters and much more. As a professional audio engineer, I also am fortunate to always have hearing protection with me. Due to high volume, I ended up wearing my professional earplugs to protect my hearing. However, most customers do not carry earplugs with them, so they must endure and possible suffer hearing damage from the excessive volume. As previously mentioned, this is the 2nd occurrence at this specific theater where the volume was excessive and clearly out of specification. I have written to AMC (via their website), with hopes that AMC takes this issue seriously as well as takes initiatives to resolve the issue. Until that time, I simply will indicate that as a customer, to be aware that the volume at this theater may be loud enough to cause either temporary or permanent hearing, a health concern. And as such, I would recommend going to another theater if you have the option AND/OR complaining to corporate that this theater has issues that they need to start looking into.
I figured it out! This theatre is quiet and does not have many visitors because AMC publicly discriminates. They clearly violate the Federal Anti-discrimination law when they begin to deny admittance to their public establishment when it does not violate the Motion Picture Association of Americas rating system. If you have a family with kids under the age of 6, they will not allow you to be admitted past 6 pm. It doesnt matter if you have a sleeping baby or your kids are not causing a disturbance; they wont let you in. When public companies like this are allowed to get away with profiling based on age or familiar status, there should be a public outrage. AMC, youre not a private club; you cant deny access to a protected class when it doesnt violate the FCC enforcement of the MPAAs ratings. When will this company go bankrupt for terrible service, public discrimination, outdated theatres, and chairs that suggest a communist state because comfort isnt allowed to anyone? What do you think the FCC would say if their rules were being misinterpreted to actually discriminate against families rather than protect them? I guess were there, you no longer have a personal choice in America. The ironic idea is that we decided to attend the theatre because we knew no one goes to this theatre; having a greater than usual chance that we would be the only ones in the theatre.
It was the worst experience ever. The lady on the entrance scaned my barcode tickets on my phone & she told me the seats will be E9&E10 then we went there & other ppl came & they was saying, thats them seat & the same lady on the entrance came after too & she asked me to leave or I have to show her the email for the ticket & I wasnt have an internet, but i was have the barcode for my ticket . Then she left & the customer came again & he told me with a very bad way to go out the theater & he was yelling but I told him Im not leaving, Then I connect my phone with other people internet to check the seats number because they dont know how to do them job & find the Seats number with scanning the bar code. So I found out that the seat number that she told me about from the beginning was wrong seats & it was the ones behind it. So I said sorry & I changed my place then the other associate or the manager came to me & he was saying that He been told that (( I was yelling at the people & he told me to dont do that and thats a very childish!!)) & that wasnt the truth. THAT IS SO DIS RESPECTFUL . All of that wasnt going to happen if they checked the bar code that I gave then when I got in & giving the right seats numbers. My first & last time at this theater, they dont know how to do them job & how to respect the customer.