|Address:||4450 Creekside Ave, Hoover, AL 35244, USA|
Let me just say, while I dont usually review places I frequent, I couldnt help but leave this review after my recent experience at the AMC at Patton Creek. Before I explain what prompted this rather favorable review Id like to first delve into a little background to provide a context for my thought process when approaching this location as of late. About 12 years ago my father died from a fairly debilitating bout of a disease that Id rather not disclose. This may seem a bit unrelated but it really did affect my recent trip. Or at the very least this bit of history informed my recent trip quite a great deal. In any case my father passed away and this led me on a very difficult path, as you can imagine. I was fairly young at the time(Id rather not disclose specifics there either for safety reasons) and I loved him very much. We frequented this exact theater together countless times and even made a habit of keeping a shared diary of the films wed seen together. As you can already tell this location holds a great deal of emotional weight for me. For the last 12 years Ive been coming to this theater to not only "reconnect" with my father in some way but also to continue our film diary. I take time after each movie to document the date, time, and overall thoughts of each movie. I usually do this in my car though Ive been in a hurry on some occasions and had to complete it later. I really do adore this theater and while Ive had my fair share of disagreements and/or disappointments with the staff Ive found this location to provide a mostly flawless experience. But back to my main point, about 2 weeks ago I was doing my usual thing and taking in the 7pm showing of the latest big blockbuster(I wont say which one in case it color your impression of me) and I enjoyed it quite a good bit. I was sitting in my car completing my diary entry when I was suddenly struck by just how much I missed my father. This wasnt an altogether unusual experience but I found myself far more emotionally wrecked than usual. So much so that I could not stop from weeping. I had nothing to wipe my eyes with so I tried my hardest to stop but as you know, trying to stop these sorts of things can often lead to even greater remorse. So there I was a full grown adult crying like a baby in my car outside my favorite theater. I decided to step inside and hoped to get some napkins without anyone noticing me. As a side note I e tried to keep a low profile throughout the years, especially since my father passed. Im sure Ive been noticed by the staff though, theres only so many times you can see a face without wondering what story it may contain. So I stepped inside and fumbled for my ticket stub, I usually have it at the ready upon re entry but this time I was understandably not in the right state of mind. Im sure the young woman at the taking my ticket noticed but she had kind eyes and simply smiled and allowed me entry. To this day Im not sure if she allowed entry because my movie had ended recently, because I was crying, or because she recognized me from my many visits. Perhaps some combination of all three but what matters is that she was kind enough to let me through. I made my way over to the small condiments counter where I quickly grabbed some napkins. I had planned on taking them to the bathroom where I could compose myself in private but I found myself further shaken up by the young womans kindness from mere moments before. As I was drying my eyes and coming to terms with my fathers death for the first time I heard a voice over my shoulder. I turned to see a familiar face staring back at me. An employee that I knew quite well. They reached out and gave me a fresh napkin and asked if I was alright. I stood there for a moment and finally, with a single tear in my eye I replied: I am now. Im sure at this point youre doubting that I said something so elequent at the time but I truly did. As I sit here in writing this I just find a sense of thankfulness for this theater. Being so kind after all these years brings such joy. Thank you AMC, Jared
My husband and I frequent this movie theater quite frequently, so often that we should purchase stock in the company. We went to see Hitman - Agent 47 on yesterday evening I had I the worst experience! When going to the concession stand, 1st I was not greeted but instead the cashier was engaging in conversation with her co-workers and failed to acknowledge me. I proceeded to ask a question in regards to a combo that would give me a refill on my annual popcorn bucket and a beverage. She answered my question by telling me that all beverages were self serve. This further let me know that she was not listening to my question or concerned about serving me. The young lady standing next to her giggled and then touched something on her screen and $9.00 popped up. I proceeded to ask the cashier if this was the combo in question and then she stated that it was. I then handed her $10.00 and had my hand out for my change. She then slid the $1.00 bill on the counter and continued her conversation with her coworkers. I said "excuse me maam do you mind putting my change in my hand?", she then chuckled picked up the $1.00 and throw it at me. I was appalled! I then asked her for her name which she gave (Winter ???) and practically begged for me to tell her manager. Winters behavior suggested to me that this is what she is accustomed to doing. When Winter begged for me to tell her manager that made me think that she knew there would not be any repercussions for her actions. I then found a manager named Jakevious (spelled wrong), I informed him of the incident and he stated that he had never had a complaint on this employee and that he would speak with her to see what happened. I couldnt believe what I was hearing! He asked me to see him after the movie so that he could "take care of me". I explained to him that I did not want anything for free but instead he needed to know how his employee treats his customers. I then went to try to enjoy my movie. To put the cherry on top when the movie was over she was standing there right outside of our theater, and when she saw me she rolled her eyes and had a smirk on her face. Being an HR professional I wouldnt stand for this type of behavior out of any of my employees. I hope this review gets in front of the right people so something can be done about this!
Ticket prices are good. The food and drink prices are pretty typical of what you see in theaters. The service, however, was absolutely appalling. Not only did the group of teenage girls only have ONE of the three popcorn machines going despite at least six registers open taking orders, but they proceeded to stand there and talk with at least fifty people in the lobby either waiting to buy food or to get what they had paid for. Once I finally got my popcorn and drink and sat down to watch my movie, I tasted what had to have been the saltiest popcorn Ive ever had in my life. If you had dumped that popcorn in a tub of water I would have floated on top of it. Twenty minutes (not an exaggeration) of standing in line later, I explained that I normally dont complain but the popcorn was incredibly salty and Id please like another batch. The second batch was great, but not worth the attitude, the lack of urgency by the employees and the complete lack of supervision from a manager. Someone walked through wearing a lanyard who looked to be in charge and said absolutely nothing despite multiple employees doing nothing but standing around talking. If the management overseeing this place or the employees working there ever end up working in an ER, people will die. Also, theres absolutely no reason that a theater with only one popcorn machine going should be that hot. It probably didnt help the dozens of other patrons who were visibly upset with the poor service.