|Address:||3815 Green Hills Village Dr, Nashville, TN 37215, USA|
The new reclining seats are very comfortable. However, be warned this is an assigned seating theater. I normally get to theater well ahead of time to get the seats that we want. I got there Saturday for the 4:20 show at 3:40. Now i found the exact seats i usually get, dead center. Then i began to notice an attendant helping folks find specific seats. Everyone was switching from watching their step and glancing at their tickets while the attendant was informing reluctant patrons they were in the wrong seat. Feeling a bit awkward, I preemptively approached him to ask if I was sitting in the wrong place. He informed me our seats was up toward the top in the corner and i should have realized it since it was on my ticket. Now, I dont think Ive ever been to the movies where i had to sit somewhere way off to the side and that high up. He also informed me that the box office shouldve let me know as they were supposed to let me know which seats were left to purchase and therefor I shouldve known i was sitting way up there. Well, I found these seats horrible. Plus a family was assigned to sit next to us and they put their young daughter next to me. I found this very odd since I wouldve never aloud my daughter to sit in the dark next to a stranger. Plus, the woman in front of us continually texted during the film. Normally, while waiting on a movie to start, if these circumstances wouldve presented themselves we wouldve began to look for new seats. But thats no longer possible. Finally, after the last preview, the folks who bought the seats i was originally in finally arrived. If seats are no longer first come first served they will have to charge less for the seats way up in the corner like sports arenas do. I spoke to the manager after the film and he was very understanding as many have had the same complaints. He also lamented how each theater now has only half the seats since the new seats are bigger and isles need to be wider to allow for the reclining. He also observed that half the movie goers usually decide spontaneously, " to make a show." Being next to the mall this is often the case. Many times my family and I get through shopping and opt for a movie before going home. Now, we wont only have to decide if we can get in early enough to have decent seats but well have to be concerned if someone has already bought all the good seats earlier in the day. And if an unkempt individual has the assigned seat next to us well just have to get refunds. I hear theres a new luxury theater coming to Bellevue at the new outdoor shopping mall called One Bellevue Place. Hopefully, they will avoid this kind of inconvenience for their patrons.
A Private User
Having been unhappy with the Carmike Thoroughbred in Franklin, I tried going to Green Hills twice, and both times I had a negative experience. The first time was for the opening of Inglourious Basterds. A significant portion of the audience was visibly underage, and behaved as such. Entire groups of kids would talk and heckle the film. The staff did nothing, despite having lodged a complaint. Needless to say, it ruined the experience. My second trip to Green Hills was for A Serious Man. The projection was off. The image was shaking slightly up and down and was clearly out of focus. It was bad enough that the woman next to me leaned over and asked what was wrong with the film. I went and complained to an incredibly condescending staff member who looked at me like I was crazy. Nothing was done. I waited another 15 minutes or so, and went and complained again. "The projection is still wrong", I said. The employee walked to the back, and I heard her laughing with another employee. Nothing was fixed. After the film, my friend and I went and asked for a manager. It was one of the rudest, most condescending customer service experiences of my adult life. First, the gentleman asked questions that implied I was making it up in a blatantly suspicious tone. I said "Look, I dont care about getting a refund, I just wanted you to know that the image was shaking in the film, I complained twice, and nothing was done". He just stared at me with a flabbergasted look. Did not offer a response. He repeatedly asked me, "The, uh...image was..shaking?" as if to suggest that I was insane. He then said "Well, youre the only one who complained." I told him that the lady next to me said the same thing, and my friend backed me up, but he just dismissed it and begrudgingly offered us free passes. If you like being spoken to like youre an idiot and dont care about proper projection or customer service, by all means go to the Green Hills Stadium.
Aly Sands George
We went to see Wonder Woman in theatre 2. While the seats were very comfy, it was as cold as a meat locker. I had to leave the theatre to talk to the ticket taker. She called a manager. It was still freezing 20 min later so my husband left the movie and spoke to a manager who said they would do something and they did not. Instead, fans went on. We were with another couple who were also freezing. It was so miserably cold we couldnt enjoy the film. We spoke to the manager after the movie and he gave us passes for a future movie. The one we want to see tonight does not say it has reclining seats. We intended to bring a blanket this time. Im trying to call to confirm about the seats because one of us is in a leg cast and needs to keep his foot up but I cannot speak to anyone. Ive tried 3x and Im cut off. On the positive side besides the reclining seats being comfy, I do like that I can choose the seats in advance so I can avoid the seats under the fans.
Im from out of town, but I won a gift certificate years ago and there arent Regal Theaters in my area. The theater looks forgotten or maybe "bottom of the totem pole" as far as corporate budget is concerned. It is huge, but the majority of it is unutilized like a ghost town! Employees there were not very helpful and bored, but maybe it was from the lack of customers that they didnt really have practice. The problem we encountered was: the gift cert we had apparently couldnt be used towards 3D films and that was a premium. Second when we went downstairs (30 minutes early) and noticed the cleaning guy walking out, we asked if it was OK if we went ahead and grabbed a seat. He said no (which was weird) but a manager came running over and quickly corrected him. It was strange and awkward, and the manner really did magically appear out of nowhere! I probably wont visit another Regal if given a choice. I might be spoiled by my own local theaters! :-)
This is a good movie theater in kind of unique for Nashville. They only have two theaters upstairs and the rest are below ground so your cell phone absolutely will not work in the downstairs theaters for the most part. The projection and picture quality is getting a little dated compared to some of the other theaters in the area. Also the seating is dated but not bad just not updated 2 modern standards like some of the other top theaters. Im not saying that its old and dingy Im just saying other theaters have been updated in the last couple of years this one has not been updated in about 10 years or longer maybe even 15. This is a clean movie theater and they have decent food options but of course they are expensive like any movie theater.