|Address:||210 Locust St, Carter Lake, IA 51510, USA|
|Working:||8AM–6PM 11AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM|
Poor customer service at its finest. My wife and I are expecting our first kid and recently moved to Carter Lake. Were hosting a party at our new home to celebrate and I booked 5 tee times for my family and friends to play golf. I went into the club house 3 + weeks in advance since it is not a normal request to have that many tee times. I was actually playing 18 holes the day I requested the reservation. Before I teed off I was told the guy who schedules those types of requests was out on the course playing, so I said Id stop in after 9 holes and check again. I stopped at the turn and a different guy said no problem, put the reservation in the computer and said I was good to go. So I set it up with my family and friends (sone of which are from out of town). All the arrangements on my end are done when I get a call 4 days later and a voicemail was left stating my reservation was canceled. First, I couldnt belive what I heard and second that it was left in my voicemail. Terribly unprofessional. So I called back and of course the guy I need to talk to is not at work again. Finally the next day I get Josh on the phone and he tells me my reservation is canceled because theres a larger event that requested that date. He doesnt even attempt to provide any sort solution and acts as if its my problem to deal with. He basically said theres nothing he can do and for me to find a different place to take my group. I cant believe the poor customer service I was provided. I would have had zero issue finding a different venue for my outing if I would have been told no when I made the reservation. Just plain poor management.
I was appalled by the customer service I received while visiting the driving range at this facility for the first time. Three other golfers and I were using the driving range. While driving, a staff member screamed across the fairway for us to move. He continued to shout at us that the roped off areas (which were literally string and wood posts sectioned into a rectangle) were where we needed to drive from. He proceeded to tell us that we should have figured this out on our own and it should have been obvious (to us). Then he proceeded to say the same thing over the PA system 1 minute later. To me, and I believe the other golfers, it looked like the grass was sectioned off for sod/grass seed. My husband and I were left feeling uncomfortable by the rude confrontation so I stopped by the pro shop on our way out the door to recommend a sign be placed telling future driving range users where to drive from. Only to be told that we should have known that was what the stakes and string were for...and that we were the problem. While this happened, he vaguely looked up at me as I spoke, while he worked on his golf swing casually, behind the counter. As I walked away, he and another staff member laughed at my complaint. I DO NOT recommend the customer service at this golf course. However, the driving range and course were very beautiful, but it doesnt trump the terrible experience I had here.
Was rushed by staff because we let two groups play through. The man told my friend, "its probably just slowing you down because I see you have a girl playing with you." After golfing he apologized for rushing us and proceeded to gesture to me (a female) saying "its obvious you dont play very often. I hope you come back and play again." Will continue to go to the other Omaha courses, we regular, with friendly, respectful staff and not return to this one. Terrible first impression.
A Private User
This is the best course in Omaha for the money. It gets a little busy around 5pm on weekdays but it looks like a private member course and is really well kept. It is challenging but fun. It is a good course for a double bogey golfer but also still fun for a scratch golfer. I highly recommend this course over any other public course in Omaha.
This is one of the best golf course layouts in the metro area... Challenging, yet enjoyable for all ability levels of golfer. The staff has always been extremely friendly and helpful during my visits. If you are near Downtown Omaha, check it out!
Came as a single just wanting to play a quick 9 and was told an hour wait, so got a small bucket. Sat and watch 2 and 3sums going out continuously. Gave 2 stars because the range was nice and in good shape.
We have a wonderful time on the course as well as in the clubhouse. It is well managed in the proshop and the restaurant. We are treated like royalty and would recommend the course to everyone.
Thanks for the great time visiting, you did an amazing job. Keep up the good work.
Great course and even better staff. Thanks for accommodating us on such short notice!
Interesting layout for the 18 holes. Has a driving range and large putting green.
Course is solid, nothing fancy. Gets lots of play but they keep it up. Great value
Omaha"s hidden secret! Country Club golfing for public pricing and convenience!
Beautiful course, great staff, and lady driving the beer cart was fabulous!
Played there last week course is in good shape for this time of the year
Good people. Some interesting holes on a flat course. Good for walkers.
The Creighton student discount is unreal- $26 for 18 holes with a cart
Good course, good shape, public and busy in the summer.
Awesome golf course......the cashiers are always jerks
Great course, good shape, good pace of play.
Good course. Challenging but scoreable.
Easy to drop off and pick people up at
Excellent golf place in bay area.
Great time and fair pricing
Nice course great service
Good for hitting balls
Love this course