|joliet movie theater
|kingwood movie theater
|108 N State St #434, Chicago, IL 60602, USA
My fiancé and I went there the other night to see a movie. While leaving I happened to feel sick (no I was not drunk), I sat down in a chair at the main aisle to prevent from fainting. Please keep in mind I work at an immediate care clinic and see patients with these symptoms all the time. I sent my fiancé to ask for ice to put on the back of my neck while he was away the employees were cleaning the theater, and other drunk customers were recording me as I suffer. I didnt have the strength to explain that I was not drunk after other customers harassed and ridiculed me. It was not until my fiancé returned and he told them to leave me alone that they stopped. I then felt the need to throw up, and I could not stand up without feeling like I would fall over so I asked for the trash can near by. The employee tried to tell him for me to walk across the building to the bathroom. I obviously could not move. We get the trash can just in time thankfully and then I started to fell better. All the employees were pissed, but I cant help feeling sick they didnt have to clean up after me. Its not until my fiancé faints then everyone realizes this is not us being drunk we are genuinely sick. I have to say I dont know if Ill be back after I was treated this way. I spent way to much on my movie and my snacks to be ridiculed. Very disappointing, very poor customer service.
This was a pretty disappointing experience. My wife and I went to see La La Land here. Tickets are slightly more expensive than some of the other theaters around, but we hadnt been here before so we thought wed check it out. We bought tickets online ahead of time. When we arrived there was nobody posted at the entrance so we started walking towards the theater itself given it was assigned seating. Someone eventually chased after us and had us come back to some kiosks to reprint our tickets and check in. There were 2 employees working the kiosks and we had some trouble getting it to recognize our confirmation number and it took a few minutes to get the system to accept our check-in. We sat down in the theater and ordered drinks. The waitress gave my wifes red wine to the wrong person and it took nearly 20 minutes after I had gotten my drink to rectify the mistake. The tray tables were pretty dirty and it was clear they didnt even wipe down the surfaces after people ate and drank at the seats. When the check came, we were charged for an extra red wine which had to be fixed, which had us stay stuck there for extra time while they sorted out the mistake. All in all, given that tickets were more expensive, having people eat and drink and be waited on during the movie was pretty immersion breaking, and the lack of cleanliness means we wont be going back.
Blockhead 37 is a mess. Two out of the last three times I went there – after paying for the overpriced tickets in advance – the movie did not play because of alleged technical snafus. Of course, they refunded the purchases and even gave movie passes, but that’s really not good enough. In the second instance, the audience literally had to sit through the previews before learning the wrong movie had been loaded. In other words, people lost nearly 30 minutes of their own time – not to mention travel time and parking costs. The idiots in the projection room need to be fired. Ditto the inept supervisor running the place. These clowns make Lloyd Christmas and Harry Dunne look like Rhodes Scholars. As others have noted, the service is ridiculously bad, with food servers loudly taking orders and blocking the screen all the way through the previews. This is obscene as well, as some people would like to watch the previews uninterrupted. If theatregoers were causing such disruption, would they not be reprimanded or even forced to leave the premises? The ticket purchasing process sucks too. There are never enough live ticket sellers, and the ones who are there tend to be ignorant and/or lazy. Overall, the awful experience makes the premium ticket prices even more outrageous. AMC should be ashamed of this place. Stay away at all costs.
1. My ID was expired so I could not buy my drink. I asked if I had to go to my car in the basement to get my temporary ID and the woman at the bar said yes. So I just went to sit at the booth 2. My dad goes to buy him a drink and we all sit at the table in direct view of the woman bartender. I took a sip to know if the drink was good. 3. The manager who felt she needed to bring a black employee with her, approached our table and asked my dad if he purchased his drink for himself. He said yes and I just walked off. 4. The theater is on the 4th floor so I had to go to basement level 2 to get my temp ID out of my car. When I returned to the bar, the woman at the bar was avoiding/ignoring me. I waited for her to come back out to the bar because there were other people waiting too. 5. I finally said excuse me! To the woman at the bar. She came out and I just asked her to call the same person she called to "tell on my dad." She paged the manager but this time she came by herself 20 minutes later to view my ID. 6. I drank my dads entire drink just for me going down 6 flights to grab my temp ID It is illegal to sell alcohol to underage people. It is illegal to sell alcohol to someone with a valid ID. It is Not illegal to consume Alcohol at 30 years old!! And it is not necessary to bring a BLACK escort to talk to other black people
Good concept, mediocre execution. Pros: I appreciated the cleanliness of the theater and the reclining seats were comfortable. The movie screen and audio quality seemed fine. You are able to call your waiter by pushing a button behind your seat. The food was decent and they serve alcohol. Cons: Disconnect between waiter and serving staff caused some frustratingly consistent mistakes with our food and drink orders. It seemed as though only one waiter was taking orders for the entire theater; long wait times. Lowered inhibitions of the patrons due to imbibing will inevitably lead to viewing disruptions. Located in a heavily congested downtown location where extra time must be allocated to travel short distances just to get into the parking garage. Everything is extremely costly; date night cost for two with tickets, food, and parking is easily over $100. Overall, I cannot justify spending the extra money and time to come to this location for this kind of experience again. Time and transportation costs can be curbed if you take the train, but I would sooner make reservations for a similar type of experience at Showplace Icon if I plan to drive.
Its a great way to see a movie. We made it a family outing to see the new JK Rowling move so we got there early to order our food. They only let you in 20 minutes before the advertised showtime and we did wait at least 10 minutes before anyone came and took our order. Service was nice and polite but not very good. And the food was good but expectedly expensive. So for the four of use we had 3 burgers, fried shrimp a large beer, large wine and a sofa and it was $88 before tip. The lounge leather seats are amazing although the control button is inside the arm so you might hit it accidentally while watching the movie. Overall, this is an awesome way to come to the cinema although my overall feeling is that the in movie dining is really more of a gimmick and a money maker. My advise is to eat before you come and grab a drink during the movie.