|Address:||8400 Millicent Way, Shreveport, LA 71115, USA|
My husband and I have not been to Cinemark in Shreveport in months since our move. Now we are contemplating ever coming back since our first visit last weekend. I would like to start by saying that I am utterly disappointed in the new management. You can definitely tell that this establishment is going downhill starting with their concession bar. The cashier was extremely friendly but made a minor mistake on our transaction. I had no problem until she called over the manager on a walkie talkie announcing that she needed a refund. My family waited for a good 15 minutes waiting for the manager to arrive. Finally, another employee motioned to the manager to come behind the counter. I was in total disbelief!! I thought they were trying to get the attention of the man in the suit, but no, she was a Caucasian woman in the lobby the entire time laughing and joking with what looked like another manager. VERY UNPROFESSIONAL. I swear I would not have known she was a manager if the situation did not occur. The only thing that stood out was her lanyard....When she came behind the counter she had an attitude with the employee for no apparent reason. Being a manager for 20 years, I truly felt bad for the girl whose face began to frown up!!! I have never shown an employee of mine such disrespect especially over anything so small as a refund!! Im just glad that I brought my family to the theater an hour before our movie!!!
I go to Tinseltown a few times each month, as it is one of the only theaters in town. It is beginning to wear out its welcome, though. Its as generic a theater as youll ever find, which should not be unexpected in Shreveport. The service is very disappointing (and getting worse). Concessions have always been outrageously priced, but theyre getting more expensive; and if Im going to pay $15 for a popcorn and Coke, Id rather not wait 10 minutes in line for them. The theater seats are getting squeakier, and the vinyl seat coverings are eroding on many of them. More people are using their cellphones during movies, with impunity. The managers seem unconcerned with this problem; they seem to think the "Please silence your cell phones" videos before each movie are sufficient to solve this problem, although there is no enforcement whatsoever. The bathrooms are disgusting (the mens room, at least). One theater - 15 - has broken speakers. The list goes on and on. Overall, the experience is getting worse, and there seems to be little managerial concern for resolving the problems. More and more, I am taking my business elsewhere.
First off I went to see a movie today @5:00 on 6-21-15. The staff was so rude the lady that takes the tickets from you was very rude to me as well as the MANAGER. I went to get pop corn and a soda and I needed change to play the only working game in the "Game Room". When I bought the pop corn I asked for 4 quarters because the change descender was out of order like all the games. She told me to go outside and get it from the people who give you your tickets..WOW how inconvenient is that?! She went out of her way to be mean and rude. I did not run in to one nice worker there. The bathrooms looked like crap and were VERY DIRTY! Also the there was trash all over the place inside and out. This place was great at one time, as for now it is lets say lower than my standards.. A NOTE FOR THE OWNER- GET NEW WORKERS THEY ARE RUDE& LAZY!
When we got there the box office sign said buy tickets at concession. OK no problem. There were two lanes open at concession. Both pretty long. When we finally got to the register we were told we could not buy our ticket in THAT lane. Had to be in the other lane. Which by now is even longer. There were NO SIGNS STATING THAT ANYWHERE! If I had not already bought tickets online we would have left at that point. But since I had we stood in the other line for another 5 -10 minutes. I will say the seats were fantastic and the theater was clean. But unless this issue is resolved Ill never be back. It is a guessing game as to which lane to get in. 50/50 chance of getting it right. Oh and my husband recently had back surgery and was walking with a cane. Seems like SOMEONE there could have told us!
I like tinseltown but have stopped going because its so loud in the theaters. No fault of the management, but it seems like every time I go to watch a movie people watching the movie with me talk. I watch a horror movie there, the audience laughs at the scary parts. I watch an action movie there, the audience comments when a cool line is repeated. During silent parts in movies, I hear uncomfortable murmuring from the audience. Its gotten so bad I now go to the theater in Alexandria because its so much quieter and better. No I dont go to the Robinson because they dont show new movies. Id like if people were more quiet and respectful and then Id go to Cinemark Tinseltown more. Thankful for the good times Ive had in the past there though and I wish I could go back.
I love Tinseltown!! I will choose this theater over the Boardwalk ANY day. My last visit you can tell they have really stepped up on cleaning the bathrooms. My only complaint resides with the concession area. Not to be rude or offensive but the heavy set white lady behind the counter was very rude the staff. I am assuming she was the manager because she was wearing causal clothing. I really felt for the young ladies back there who were sweet as can be. The manger had a nasty attitude not only to MY cashier. This was my first time ever seeing this woman. That is the ONLY reason I give this place 4 stars. You guys have really stepped it up at Tinseltown not so much management wise...
Just heard the most screwed up "business" policy ever. Came to Tinseltown with Amy Celichowski Barber, Josie, Michaela and my Mom to relax and watch a movie, only to be charged for an adult ticket for my 12 year old niece. When I told them she was a student we were told the student discount was for COLLEGE students ONLY. And you have to show an ID. I thought student was anyone in school. This will be the last movie we attend at Tinseltown. Regal cinemas will get MY business from now on. The only reason we are watching this movie is we couldnt get a refund back from this purchase.
I came to Tinseltown on a weekday (It was Thursday or Friday, I forget.) with my fam traveling from Michigan. It is not my first time here. The theater itself is spectacular! Basing my rating on this day, The concessions employees were just plain rude, leaning on registers just to tell us that "the line is over there" about 3 times. Our cashier was giving us strange looks as if we were taking to long. Plus not only were the employees on their phones but the manager was on hers too. It was a slow day so I would expect everyone to be attentive to their guests.
last minute movie goers will be disappointed. Not a fan of the new recliner seats; take up too much room so very limited seating. I can sit in recliner at home!--but not see the latest movie. you can reserve seats ahead of time--which now is absolutely necessary if you hope to sit together-- all which wont allow a last minute movie goer. Also now prices have increased 20% (to pay for recliners right? and 2/3 fewer people will fit at each movie) - $50.00 for 3 with snacks--ouch! better to wait for video. AND hard to even hold hands with those recliners!