|8401 International Dr #100, Orlando, FL 32819, USA
|10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–12AM 10AM–12AM 10AM–10PM
Went to the Orlando Eye on a Sunday night in May while on vacation with my boyfriend. He had planned a special night for us (actually planned to propose) and after paying $25 per ticket and waiting in line for 25 minutes (not that we mind the wait typically), we were surprised that they tried putting us in a car with other passengers. We politely asked for our own car along with another couple who did the same. It was 9:40 at this point and the Ferris Wheel was scheduled to close at 10:00, there was no one in line behind us. The workers very rudely told us that it would cost $300 to reserve our own car and to just get in already. We explained why we wanted our own but they would cut us off without listening to our concerns. We decided to get a refund. After conversing with one of the managers, I was absolutely appalled with the service this company provides. She stated that since our tickets were already scanned (which is done before watching the 3D movie and waiting in line) we were unable to get a refund. I wanted to know why we could not get a refund for a service that was not provided to us? She also stated "who told you that you could get your own cart?" No one told us but after the price of a Ferris wheel provided and plenty of opportunity to space out carts, we figured it would be available. Nowhere on the ticket or in line states that you would have to get on with many other people. She did state that if we were to ride on a Monday-Thursday we could get our own car because its "slower." All we asked for was decent costumer service- a refund or the opportunity to come back on Monday night to ride the wheel. She offered neither of those options and stated "you can ask another manager but they will tell you the same thing I told you." She was very rude, degrading, and defensive and ended up making me cry. After already paying the ticket, we begrudgingly got back into the back of the line to ride. As we get on the car, a mother gets on with her son, turns to the worker and says "you told me that I could get in the car with my son by ourselves" at which points he says "nope" as the door shuts. Absolutely disappointed in the service provided at this location. I would not recommend the Orlando Eye to anyone unless they were to change their customer service and policies. This site does not focus on the satisfaction of their customers but instead on the amount of revenue they can make in the shortest amount of time.
Victoria Logan Piropato
Driving around on our last day in Orlando on a short vacation, we saw the eye and drove towards it to see if we could get on. No lines, and $25 per person. We paid our money, got out tickets and walked literally 20 feet from the desk to the ride entrance where a security guard stopped us and said there was a lightning strike within 5 miles and the ride was now closed. Perplexed, we went back to the other side of our now $50 20 foot walk, and asked for a refund. A total of 4 minutes passed since we had bought the tix and the time a manager came out to tell us they dont do refunds, but our tix could be used within 30 days or we could go into another attraction. Im 5 months pregnant and was kinda done waking around for the day, so we were really just looking to cap off the trip with a relaxing and romantic pre-baby ride, not a cheesy aquarium or wax museum. They said it is not their fault about the lightening, so they owed us nothing. I would agree if we had bought online the day before and just shown up, but we literally walked in from the street and got charged $50.00 to walk 20 feet, and then were treated like we were trying to hurt their business. Less than 4 minutes has passed from the time the ticket had on it, to when we spoke with an agent, and then to a manager. Clearly the thieves here were not us. Clearly most tourists will not be in town long enough to return within 30 days, well played. So a warning to you all: before you buy a ticket, ask them to check with the control tower and see if there has been any lightning strikes within say 10 miles, that way you have time. Not sure how the tourists are responsible for checking the radar between the front desk and front of the line, or really at all. I did not see that warning posted anywhere while we were in line. There should be a policy to refund tickets if they are sold within a certain time frame of a weather event (30 mins? 20 mins?). Even a mom and pop carnival in a church parking lot does that. $50.00 for a 20 foot walk. Go to this at your own weather risk. PS - we did wait a while, but when we finally saw a radar we could see this was not a passing storm, kept it up well past their closing time so this was not something we were impatient about waiting around for.
I had really been looking forward to this since reading some reviews. Admittedly, I have a terrible fear of heights, Id rather kiss a shark than ride a horse, and am much more comfortable 120 ft. deep in the ocean than I am on a 4 ft. step ladder. However, I believe in confronting fears. Since I can no longer make myself walk over the Royal Gorge Bridge every 10 years or so, just to prove that it wont fall because Im standing on it, I thought a 400 ft. sort of bionic ferris wheel might make a good substitute. Taking advice from a friend, we decided to go at sunset, so we would have changing views. We bought our discount tickets in advance via internet. Surprisingly, for a Friday evening, there werent many people there. First came a 5 min. film. I know they were trying to do a limited imitation of Disneys famous "Soarin" ride, but they definitely missed the mark. When we went flying through the orange groves, there was no scent of oranges. That being said, it was a cute beginning. It took a while to load the ride as they were only loading every couple of cars, probably to balance the weight. The pods are big, supposedly with a capacity of around 20 people, but that would be awful. Luckily we only had to share our space with one couple, so we had plenty of room to move around and see the sights from all directions. While the sunset wasnt a particularly outstanding one, it did give us a nice backdrop to the changing scenery from different heights. There is a small screen inside each pod that shows you where the landmarks are. Instead of the wheel moving, the pods move around rails inside the structure. They move slowly that there were a couple of times that I thought wed stopped altogether. The ride takes 20 min. I was expecting some sort of small adrenaline rush from the height, but it never happened. It was quiet, peaceful and not frightening at all. Maybe Ive been cured by the Bridge. Be sure to get discount tickets on line. If we had paid full price for this, I would not have been very happy. As it was, Im glad I did it, but wouldnt bother to do it again.