|Address:||12961 Cortez Blvd, Brooksville, FL 34613, USA|
I went to see The Expendables 3 today at this theater. When I purchased my movie ticket, I was informed that I would have to pay an additional $3.00 for reserved seating! Apparently for that particular theater, a GTX theater, you can only purchase reserved seating. So that means an extra $3.00 above the price of the ticket. When I offerered that I didnt want reserved seating, I was informed that I would have to choose another movie or come back at another time! It was reserved seating or no show. Now I checked showtimes for this particular movie on Flixster and there was nothing on Flixster to indicate that this was a special showing of this particular movie so I had no way of knowing that it would be in the "GTX Theater." I really wanted to see this movie so I reluctantly paid the extra $3.00 rather than come back another time. When the movie started, there was just me and about 10 other people in the theater, total. Excuse me - why did I have to pay for preferred seating? I like to be spread out when I go to see a movie and prefer not to have other people sitting almost on top of me. And in this theater with maybe 10 people and with the reserved seating process, I had other people sitting right next me because who doesnt want to sit in the middle? I think this policy stinks! I was forced into paying extra money for no good reason. I didnt like the seats location because it was too close to the screen. I didnt know the layout of this theater beforehand or I would have chosen a row that was farther back. This policy is very restrictive! I eventually moved to a seat farther back because there were only 10 other people in the theater at the time and so there were plenty of seats open! But let me tell you - I will seriously consider not going back to this theater in the future. There are plenty of other theaters in the area that I can choose to attend that dont pull these kinds of shenanigans! I DONT LIKE BE TAKEN ADVANTAGE OF!!! This policy might be - might be - helpful for when a big popular movie premieres. But not under these circumstances: the first showing of the day on a Tuesday, 4 days after its premiere. And certainly not in Podunk, USA, aka Brooksville, FL. If you are considering going to see a movie at the GTC Beacon Theater in Brooksville, I would highly discourage you from going there. What will they charge extra for next? Use of the bathrooms?
Me, my son, my sister who is a combat veteran, and her emotional support animal (a Pittbull/ bull dog mix) we had a great time and the staff was very accommodating and didnt even question us when we notified them of the dogs service animal status (backed by official documentation). Upon entering the theatre some morbidly obese sorry excuse for a filthy slob felt it necessary to mention that shes got a chihuahua that shes not allowed to take anywhere. I politely informed her that she is a service animal to which she smiled snidely and said "of course she is" to which I replied "I have paper work of youd like to see it" but what I should have told her was to mind her on damn business because my sister is a Marine who went into combat in Iraq, to fight for this womans right to sit her fat rear in that seat and watch that movie. And that while serving her country she suffered a wide variety of physical and psychological injuries she suffered from going to war, but also carrying the burden of PTSD that all of us suffer from as a result of constantly traumatising childhoods we all endured. Not only that but her dog, whiskey, is a rescue who was abused and abandoned suffering from multiple life threatening afflictions. This poor dog was left for dead and not expected to live but when my sister saw her they had an instant bond that compelled my sister to nurse this dog from the brink of death to the vibrant, lively, loving, docile and loyal dog she is today. This dog would not ever harm or attack anyone. She loves all people, and hardly ever even growls let alone barks. This dog is as much an emotional support for my sister, as my sister is for this dog. And some people need to mind their own business because we probably wouldnt have gotten all the way into the theatre if we were doing something wrong.obviously the staff was aware and perfectly alright with the circumstances. My sister answered a patriotic call, and civil duty and has been permenantyl injured as a result, and if all the theatre has to do is accommodate for the friendliest dog in the world that fat slob can go kick rocks if she doesnt like it.
This theater has gotten much better over the years. I do have to acknoledge that. Some of the really bad reviews from the past were relevent and very true back then. I remember one time waiting in the very long line for tickets then noticing when I finally got up to the window, only one employee was helping people and the other was actually playing on a PSP game system while yet another was watching her play. Some confused seniors went up to their window and were given a dirty look and pointed at the other window without a word said. Anyhow, now days: Its not too bad. The employees are not unhelpfull and the ones behind the concession stand are actually very nice, helpfull and upbeat. The bathrooms are a bit rough still. The screens and projectors usually look pretty good and the sound is good. The seats are decent. There are a few bad points still. The attention to the movie going experience is still not there like it is in some of the bigger chains. There are still some times when the movie is out of focus untill someone goes and tells them about it. Also, sometimes they forget to dim the lights. Its not often but Ive experienced it and I dont go out to the movies much these days. The other downside is unfortunately something that is somewhat beyond their control and that is all the unruly teenagers that loiter there every Friday and Saturday night. Unfortunately, there realy isnt much for the youth to do in Spring Hill so I guess they all go to the theater and just stand around in front. When they actualy do pay and see a movie, of course they are rowdy in the theater. I wont go there on a Friday or Saturday night. The matinee is the best bet for me; not only for the cheaper price but the better experience.
We pay good money to sit in a theater to be comfortable, fed, and entertained. The theater seats are tiny and uncomfortable. It seemed really old, my couch would have been better. I paid for this!. The size popcorn was the funniest i have ever seen. I asked for a medium and it was the size of a small paper baggie!!! For the price this was outrageous! Its popcorn folks, not gold!!! I over paid for this. The theater was very cold and not set at a natural temperature for watching a movie unless youre a polar bear! I was freezing and i brough a light jacket just in case. I paid for this. Poor management. Get it together folks! Doing pay per view from now on.