Regal Cinemas Mall Of Georgia 20 IMAX & RPX

3333 Buford Dr NE #3000, Buford, GA 30519, USA

Address:	3333 Buford Dr NE #3000, Buford, GA 30519, USA
Phone:	+1 844-462-7342
Site:	regmovies.com
Rating:	4

Location

Regal Cinemas Mall Of Georgia 20 IMAX & RPX: A Deep Dive into Customer Reviews

Quality of Service

Security Checks: Customers have expressed concerns about the security checks at the entrance. The focus seems to be on inspecting women's purses, which has led to questions about the effectiveness and fairness of these checks.
Staff Behavior: There are instances where staff, including management, have been described as rude or uninformed. For example, a customer wearing Google Glass was told to remove it or face arrest for piracy, a claim that was not backed by any official policy.

Accessibility

Google Glass Policy: The theater's policy on wearable tech like Google Glass is unclear, leading to confusion and embarrassment for customers.

Pricing

Ticket Costs: Customers find the ticket prices, especially when booked online, to be on the higher side. Some have compared the prices unfavorably to other theaters offering more amenities.
Convenience Fee: An additional fee is charged for online booking, which customers find inconvenient and unnecessary.

Services and Types of Entertainment

IMAX Screenings: The theater offers IMAX screenings, which is a plus for movie-goers interested in a high-quality viewing experience.
Snacks: The quality of snacks like popcorn has been described as mediocre by some customers.

Seating and Amenities

Seating: The theater has standard chairs, which some customers find disappointing given the ticket price. There is a desire for more comfortable, reclining seats.
Space: Customers have noted that the seating arrangement is compact, limiting movement and personal space.

Location

Proximity: The theater's location in the Mall of Georgia makes it less convenient for people who live far away. Some customers mentioned that they regretted choosing this location over others closer to their homes.

Additional Insights

Regal Cinemas Mall Of Georgia 20 IMAX & RPX is known for its IMAX screenings, but customer reviews suggest there's room for improvement in several areas, from security checks to seating comfort. The theater might benefit from revisiting its policies and amenities to better meet customer expectations.

Photos 100

Reviews 4

Dave Spencer

Going through the ticket line I am stopped in my tracks as the Manager stops the couple next to me stating that he needed to look in her purse. Dumbfounded about what could be going on I stopped in my tracks trying to figure out what was happening. I watch the woman question the Manager why he would need to look in her purse. The manager response is startling; “It is a security check Ma’am, I need to check your bag for weapons. The woman relents and the Manager begins digging through her purse with a flashlight. I began comparing the woman to myself. Why I was I let through while she was stopped and searched. I still didn’t’ see what would make her a ‘security issue’ while I was waved right through. I made up my mind. Full of self-righteousness and disgust for what is going on, I take a step towards the manager when I hear something that stops me again; “I need to check your bag Ma’am.” I look back over my shoulder to find my wife has caught up to me and is standing there with her purse opened to another theatre employee. My indignation fades for a brief moment in the confusion as I notice there is a line that has formed and employees are rushing up to women demanding each one opens their purses for inspection. My anger burns hotter than ever as I continue to watch some random person digging through my wife’s handbag. Before I realize it I am shouting at the whole line “This is an invasion of privacy. This is not right!!!” The manager turns to me long enough to say this is a security matter and goes back to tossing women’s purses. Still in shock at what I am I watching I prepare to object again as my wife is released from her inspection. Emboldened by their perceived power the 16-year old ticket taker follows up his Managers statement proudly declaring, “This is private property we can do what ever we want” and begins laughing at my rage. I loose all my senses continuing my protest to this invasion of privacy, declaring that I will never return to this theatre as my wife and friend pull me away towards the auditorium. Realizing that I have really embarrassed my wife and friend I put my tail between my legs and timidly walk to my movie. I sit irritated through the movie and as the credits start to roll I declare how I am still stuck on the searches and couldn’t enjoy the movie. My friend starts a dialog saying he wasn’t sure it was such a big deal and we debate back and forth about the importance of privacy. I am not making much progress convincing him when I stumbled upon the idea that it was actually a very bad security check. I point out that they only looked into women’s purses, and that I could have easily concealed a gun in my waist band under my oversized shirt and no body even looked at me once as I walked right past the ticket taker. A moment later the conversation evolves into how bad of a security check they did and how much better of a job they would do with a metal detector or security wand instead of digging through peoples belongings. As the movie credits rolled on; our conversation continues and we all started to realize the same disturbing conclusion. They weren’t looking for guns or weapons, they didn’t bother checking anything besides women’s purses and bags, and even then they only shuffling through the large center pocket and nothing else. Any one of else could have easily walked into that theatre with a knife or a gun and no one would have noticed or said a thing because they were too busy looking for people trying to smuggle in outside candy and concessions. I am not sure which part makes me more enraged the fact that they invaded everyone’s personal privacy over protecting their profits, or that they did it under a guise of “Security” playing on the fears of people in the light recent gun violence.

Myles Rothacker

I just went and saw Guardians of the Galaxy in the IMAX. We got their early, when I was in ordering snacks for my kids two gentlemen with Regal Cinema lapel pins came up to me and told me I had to remove my Google Glass. When I asked why they said it was their policy, I asked why, they responded with "it will automatically record the entire movie and post it on the internet." I explained to them that isnt how Glass works and that the battery would die after a few minutes of recording the video and that my Galaxy Note 3 was a much bigger threat than my Google Glass and then I offered to turn it off but explained that the Glasses hold my prescription lenses and without them I couldnt enjoy the movie. They asked how do they know its turned off and I demonstrated to them that when its on and I tilt my head up it displays something, I then turned it off and showed them it doesnt display anything when I turn my head up. They said that would be fine but then went on to say in front of my children. "Sir this device is meant still movies that is why regal doesnt allow it, we will be checking on you and if we even think youre recording we will have you and your children arrested for Piracy." I said thank you and went and watched the movie but this experience was embarrassing and their comments are inappropriately directed at my children. I looked at the Regal website and I dont see anything posted about wearing Google Glass. Ive been going to Regal since I was kid and after this experience Im not sure I will ever go back unless they educate their managers on what Glass is and how it doesnt "automatically violate Piracy Laws."

Toni Prothro

Sorely disappointed in choosing this theater to see "Kong: Skull Island". $46.36 for 2 adult tickets (including a $4.00 "convenience fee for booking online - Ill never understand why any place does that). Even without the fee, it would have been $42.36. Anyway, get to the assigned theater for this showing and was so shocked to see that the chairs were standard theater chairs. Heck, maybe a little smaller than that! WOW! Youd think for these prices theyd be the nice, cush, reclining seats and to boot they were basically on top of each other! So you cannot move too much or youre definitely going to touch or hit the person sitting beside you. This was crazy. Id never seen or been to a theater that was so compacted! Id wish Id just stuck with my usual: AMC Colonial or Studio Movie Grill - Duluth. Much more comfortable. There was nothing at all spectacular about this movie theater. Especially for the price, I expected much MUCH better. Popcorn was mediocre.

Jack Hughes

A big group of us were trying to decide whether to go here or the Atlantic Station Cinema. Of course Atlantic Station made the most sense for everyone, who in their right mind would want to drive all the way to the Mall of GA just to see a freaking movie. Regardless, the "Mall of Ga" lovers in our group won and so we ended up making the trek. Upon arrival we all realized what a grave mistake we all made, the theater was a just an old broken down shanty; packs of wild rabid dogs roamed the premises, and the surrounding area looked like something out of a post apocalyptic future. It ended being the worst experience of my entire life. I swore off movies from that day forward and now live a hermits life in the Alaskan wilderness. Let this be a lesson, if you ever have a choice between here and Atlantic Station, please choose Atlantic Station.