|Related:||century orleans 18|
|Address:||10123 N Wolfe Rd, Cupertino, CA 95014, USA|
My wife and I have been coming here 1-2 times a month for the past couple of years, either on Date Nights by ourselves or with our two young kids. The Cupertino Square 16 theater is like our "secret" theater, showing the major movies on good screens without the same level of crowds as the other area theaters. The one other lengthy review here describes a seemingly unpleasant incident, but we havent seen anything like that in our dozens of times coming to this theater. The staff at the door and the concession stand have been steadily friendly and professional, and half the time on our way out of the theater, theres a friendly staffer out there thanking us for coming and wishing us a good day, while they wait for the room to clear out so they can clean it. This place is pretty new, so the theaters and the lobby area are clean and modern, the seats are comfortable, and the audio/video experience is fine too. (Our one bad experience: a live "Fathom Events" show where the audio was ever so slightly out of sync; I presume theyve worked out the kinks in that live simulcast system) The location is a bit awkward. This theater was implanted into the middle of a struggling shopping mall, so you have to park in the overcomplicated mall parking garage and work your way in. The box office and electronic ticket kiosks are at the mall shopping level (once the second story of the mall, but now the only functioning story), then you take an escalator up to the theater level. This ride up through a spacious mall atrium is designed to be grand, and its pretty impressive, though we feel bad for the concession staffers when the setting sun blasts right through the glass all the way through the lobby and into their faces. On early-in-the-week evenings, the place is pretty empty; we almost always get to sit in our favorite spot in the theater. On big movie weekends, it can get crowded, though; this past Sunday morning, during the first release weekend of "Wreck-It Ralph", our theater did fill up. If you come frequently, the AMC Stubs card is a pretty good deal, getting you discounts on concessions and points that you can accumulate and spend on tickets or concessions later. For frequent fliers like us, its well worth the cost of the card. [update, Jan 2016: nothing to change, really, we still come here frequently. The surrounding mall is doomed, and Im not sure whats going to happen here, but for now, the theater still operates and provides us a pleasant movie experience, once or twice a month.]
A Private User
On my recent visit to AMC 16, i had a ridiculous experience. Not only was there a lack of communication among employees, but there was no justification in the embarrasment they had casted on their customers. At the ticket booth, the sales person had sold 3 tickets to my aunt. My aunt had made it clear that the tickets were for the 3 children standing behind her for the movie "Splice." As we recieved our tickets we had happily ran up the stairs and bought our popcorn and drinks. As we sat in the theatre, I had noticed that there were many other underaged customers. As a past customer, I believed that if the parent buys the ticket, then they are allowing you to see the movie (they are your guardian). Moments into the movie, a woman comes up to us 3, and demands that we leave when she sees that we were not "21." After some confusion, the woman became slightly angry and had literally scared me and my family out of the theatre. We went out of the theatre and stood in the lobby, even then, the woman came out and demanded that we exit the building. My cousins and I, as young as we are, were not born yesterday. We were not going to just let htis happen. We waited outside the theatre and did not see any of the other underage kids come out, we all even knew that their parents werent with them. Our first issue was, why did she follow us and why didnt she find the other underage customers? then i realised that my aunt had bluntly stated to the ticket seller that the ticket was for 3 girls, why did he still sell them to her? if he had communicated with other employees, this would not have happened. We spoke to the manager, who i believe was not seeing the situation in our eyes. It was not only the technical problems with the tickets, but the customer service was absolutely TERRIBLE. The "young adults" working there were very rude, and apparently are not realising that they are losing business this way. My cousins and I immediately contacted all our bay area friends, and had told them to never come to this theatre...(hey, they ruined our day) =)
We bought our tickets and then went on to buy soda, which they were selling next to the ticket booth. As we tried to enter they said we cant bring soda in. What?! We just bought it from you guys! It turned out that the soda they were selling next to the tickets booth dont belong to the theater. Keep in mind that this is in an abandoned mall where the only two things there are the tickets booth and the place selling soda and ice cream next to it. Nothing else! So its reasonable to assume that this is where youre supposed to buy snacks for the movie. They should understand that and be flexible, but no, they wouldnt. Instead, the guard suggested we get a refund. Turns out there was a line! Seriously, there were 3 people ahead of us waiting to get their tickets refunded! Clearly this is common. Theyve designed the place in a confusing way where the tickets booth is in a separate floor from the movie theater, and they dont have empathy for their customers who get confused because of that bad design.
Terrible staff. I just bought food from same floor as theater, i.e. ice cream. And the 50 yr old man that rips your ticket doesnt let us in. I finish the ice cream really fast, then he still doesnt let me in bc I have leftovers from restaurant. I ask him to please reconsider, he calls his 16 yr old manager. Now the highest authority there also denies my entry. Yes this 16 yr old kid asks me to finish my leftovers from dinner. I end up asking for refund. If you just have to watch a movie and have no other choice, requirements, go here. If you want a decent experience, avoid.
Just saw Noah with the IMAX "experience". I HATED it!!! Apparently, IMAX at this theater means.. really, really, really LOUD. We asked the manager to adjust the volume.. he didnt. I had my fingers stuck in my ears for most of the IMAX "experience". I would have left had I not been with someone... I will NEVER go to this theater again. Too bad, because parking is easy and the actual theater is nice, but the experience was so awful, that I dont know that I ever want to see a movie in a theater again!
Despite continual booking of Fathom events, AMC has had a 50/50 chance of outright failure (starting late, not starting at all(THE Wall) to screwing the film by not removing the 3d dark lense splitter. Star Trek Wrath of Khan started 18 minutes late today 9/10/17 and then the projected image was So dark that at one point, emergency lights were starting to rise in the theater. Get it together AMC Cupertino - youve gone from our favorite theater to a gamble.