|Address:||150 3rd St, Baton Rouge, LA 70801, USA|
Checked in Thursday night and I was told a $50 hold would be placed on my card for incidentals. When I asked for an explanation, I was told it was to cover any damage to the room. I entered my room it was not totally cleaned. I was taken to another room that was not in the best location and requested another room. The HVAC in that room cycled on and off every minute. I contacted the front desk and asked that engineering check the HVAC. The commode in the room was also not clean. I requested that also be addressed. I also noticed theyd poorly re-wrapped a roll of toilet paper and left it in the room. One of the blinds in the room wouldnt close and engineering had to be called to fix it. The next day, I checked my credit card and noticed a $250 charge in addition to the room rate. When asked about the charge, the attendant stated the hold was $50/day. When I raised concerns about having to change rooms several times and about the incidentals charge, the staff didnt apologize. They were pleasant and upbeat, but were unconcerned, nonchalant and didnt address my concerns. Even after I informed them that I would like to speak with the general manager, I was told no one was available on weekends nor given any contact information. This morning, I was awakened by maintenance work occurring on this floor and ants in the bathroom. This is a new hotel that opened only weeks ago. Its rated as a 4 star hotel. Ive reserved 5 star hotels for years and one never had a daily incidental charge added to my card, not have I experienced subpar conditions such as these. Nor have I experienced this type of lackadaisical demeanor and absence of restoring goodwill from hotel staff. Everyone is pleasant; however, having my concerns brushed off and not addressed is puzzling. The impression Ive been given is my dissatisfaction with my first experience here doesnt matter and my repeat business is inconsequential. I contacted Marriotts customer service who informed me they would forward an email to the GM. Im still awaiting managements response. Day 5 and still no acknowledgement or feedback from management.
I wish that I could rate my stay higher, but due to a number of issues that arose during my stay, I cannot. See below issues: - After arriving at 4:30pm, I was left waiting an hour and a half to actually get my room key. I found out later they had done this to numerous guests, due to rooms that had not been cleaned from the prior guests. - The purpose of my stay was to attend an event at 7pm, leaving very little time for my gf to get ready for the event. - No attempt was made by management to make this inconvenience better. I had to ask for rewards points as a Marriott rewards member (small amount not worth noting). I was also told by the waiter in the attached empty restaurant to move from a table I was sitting at, even though there was nowhere else to sit. - A knock on the door at 9:30am the next morning by the cleaning staff only added insult to injury. I hope that the GM, Adam Gautreaux, learns from this poor experience, and takes an opportunity to train his staff better in the ways of customer service. This truly was an opportunity by said staff to make something good out of a bad situation. For a company, Marriott, that focuses so much on customer service, it was not well represented at the Watermark Baton Rouge.
This is actually for The Gregory restaurant inside the hotel. The restaurant is very open and accessible in the main lobby of the hotel. We were seated near the bar which was quite raucous as folks were getting primed for the Spanish Town Mardi Gras ball. I suspect its not as loud normally. There is an extensive list of wines and anyone should be able to find one to satisfy the tastebuds and their budget. We settled on a nice Cab Sauvignon and ordered the Duck and Chicken dinners. Both were perfectly prepared and very well seasoned. I ate all of my duck and had just enough room for splitting a dessert with my wife. We settled on the chocolate decadence cake and were both pleased with the selection. It was deftly prepared by a pastry chef who understand too much sweet ruins the dessert. Would definitely recommend.
Beautiful hotel even better customer service! The decor and rooms are phenomenal. In addition to that Im so thankful for the extra mile the manager and his staff did on my behalf. I left my credit card at the hotels main bar, but first realized this once I returned to my hometown in Dallas area. I called the hotel and they helped go above and beyond to mail it back to me! Wallace L. offered to get my card all packaged up and sent out and even followed up to ensure I knew it was on its way back. I really appreciated the extra attention and care to help me out. And truly felt the hotel was so very well done. Thanks Watermark!!
Magnificent! Historic (circa 1925) Louisiana National Bank location remodeled into an upscale, chic boutique hotel that is now operated by Marriott...all these aspects made for an ideal stay! The staff were patient, friendly and helpful (Jasmine and Aaron). The beds are unbelievably comfortable and the food was fresh, unique and delicious. The hotel location is central and convenient to downtown activities and sightseeing. And, the rate was very reasonable. It bears repeating: The incorporation of the history into the modern, comfortable hotel was A+, top notch! Wonderful stay!! Thank you, Watermark!
The hotel just opened the day we arrived. We were getting married across the street and this is where the whole bridal party stayed and it was a great experience. We couldnt more satisfied with the time we spent there and for such an important event the staff made things so much easier and really did improve our wedding experience all around. Bill and the valet and bellboy staff were the most helpful people Ive come across in this industry. Nothing but love and compliments for this hotel and its staff. First class service.
First I just want to say that when you stay here, dont expect to be paying a cheap price. Its very expensive but with everything they have to offer from the room services, parking, drivers, restaurants and friendly hosts, and every worker there is always lovely, happy to see you and you can always go to the lobby and hold s nice conversation with one of them at the bar and really enjoy yourself. It is an upscale Hotel part of the Marriott.
My husband and I wanted to stay somewhere different and thankfully chose the watermark. The staff was very friendly and helpful. We were impressed as soon as we opened the door to the room. It was very clean and the decore was awesome. The bed and pillows!!! Yes!!! Great location! My only complaint is that we were only able to stay one day. Also, it took me a minute to find the blow dryer because it was located in the closet.
The Watermark is a beautiful property. They have incorporated some of the charm from the previous business that was housed in the same location while still having a trendy new look that millennials will love. The service was outstanding. From Mr. Bill at the valet to Ms. Kayla at the front desk. Everyone was amazing. Both of their restaurants had great food and service. I will definitely be back.