|Address:||6696 S Parker Rd, Aurora, CO 80016, USA|
First and most likely my last time, I will-be at this theater... totally bad experience. First of all Ive never been to a AMC theater that was so nasty and not even picked up before a movie is to be presented, second of all, if a theater is under construction, dont you think that post markings would display directional signage for the movie you are wanting to watch? Not here, it was kayas for everyone ...no one knew where they were headed, titles were wrong. The concessions stand had rude people, when we wanted the pizza and hotdogs combo... we were told ... sorry our oven is broken(again no signage) people dont know when we are trying trying to place the food orders, the rude young man that knew everything, brought us one hot dog, and one pop and said sorry we ran out of hotdogs, because we cant keep up on the demands. Haha ...Well hello communications is vital almost everywhere...but NOT here! When I asked the night manager (Laura) for a set of safety hearing ear plugs ...we dont have these sir! Wow, I thought is this normal? The Movie at this IMAX was so excessively loud it was to the point that...it was really uncomfortable and completely destroyed the experience. So, if you are reading this bring your own ear muffs or hearing protection because they dont carry this for their customers! It was like a heavey metal concert. Protect your ears..true rating 5 thumbs
This is the first time back since their remodeling and I dont think I want to go back. I saw no sign or indicator that there is now assigned seats in the theatres and given the long lines, we were focused on getting our tickets as quickly as we could instead of reading through every screen. Not knowing this, we found empty seats and settled in only to get into an altercation when, just before the movie was to start, the seats "owners" showed up and demanded that we move. She showed me her ticket and the very small space that had a seat # in the left corner. I actually had to step out in the hall where there was better lighting for me to be able to see where my seat was. Turned out it was in the very first row - a seat I would have never chosen. If I had known I would have tried to purchase seats for a later showing. This was a very upsetting experience and I would rather have seating be first come, first serve just as it has always been. I will now have to research whether or not a theature has such a system and I will definantly think twice before choosing a theater that does. Going to a movie should be a casual experience - not a stressful one that causes customers to have confrontations with one another. Please, AMC, go back to a first come, first serve seating arrangement.
Let me preface this review by stating that if I could go lower than one star, I absolutely would. The management, specifically the GM "Steven", has repeatedly offended me and my beloved family by refusing to allow us to use more than one AMC gift card per visit. Given how Mr. Steven prices his movies, it has become increasingly difficult to have a fun day out at the theater. However, this requires more than one card, specifically in the $10 denomination. I believe by not allowing me and my associates to use more than one gift card, the management is attempting to force our hand to pay more money up front, for them to pocket. There is no way that a cashier cannot be allowed to accept more than one gift card at a time. After being denied, I had to borrow money from one of my associates, which is odd because at any other establishment in both the United States, and my home, the United Kingdom, multiple forms of payment-gift cards specifically- would be accepted. In conclusion, our experience at this movie was absolutely terrible, and has left me scarred and deformed after this war-like experience. If I wanted PTSD again, I would go see the hit film Dunkirk from my home just miles from the actual battlefield.
If you like a filthy theater and ridiculously high prices, this is the place for you! We saw Cars 3 with our kids. I expect some noise and talking in a kids movie, but a baby cried through the ENTIRE movie. Never was an usher seen. I was not the only person that complained about this. Then to add insult to injury, I took my four-year-old daughter to the restroom. I had to open 5 stalls before I could find one clean enough to use. Toilets full, seats dirty, out of order.... But the best part was the one that was covered in blood. No one had been in there for hours for a check. I spoke with the manager the next day and he said he would mail me passes and apologized. Surprise, surprise.... They never came in the mail. RUN away to Southlands and see your movie there.
Went to a movie here last Tuesday (I am a Stubs Premier member). There was no one at the automated ticket counter, so I could not ask for assistance when the machine did NOT give me the Tuesday discount. I have since called the AMC Theaters 800 number and sent an email...no response. Whats the point of buying a premier membership if I dont get the so-called privileges that are supposed to be associated? Also, there is no longer a small-sized popcorn, that also used to be a perk with membership...upgrading to medium for $1. Now, the only way to get an upgrade is with a medium...how much popcorn can one person eat??? Additionally, I now find that my Stubs account wasnt even credited for the movie ticket I purchased.
First time here and under construction. Ticket lady with blonde hair wasnt much help with a decision when asked about what she would think would be a good movie to watch. Seemed she was clueless about any of the movies that were playing there. Tickets were high price and the signs above the doorway into the show were misinforming with wrong titles so it took awile to find the right one. When at the concession stand the young male employee was rude and had horrible people skills. the pizza oven wasnt working and they had no hotdogs made.for anyone who were to ask for one. He informed me that they selled them too fast for them to keep up with making them. To me he seemed to be making excuses for hes mistake.
AMC theaters have undergone a big makeover in the last few years that is for the better. The Southlands location is now 100% reserved seating and everything can be done online. The seats are comfortable and the A/V setup is reasonably modern. Unfortunately there is no Dolby Experience theater installed yet, so youll have to drive to the Arapahoe Crossing location for that. This is also a RedKitchen location that offers a full menu and alcoholic beverages. Unfortunately the service is slow, prices high, and the quality of the food is horrible. With so many restaurants available steps away from the theater, make sure you eat before or after the show.
The theatre was not cleaned after the previous movie. Additionally the staff at the concession stand could use a more respectful approach! When we asked him what a certain item on the menu was he rudely insisted we just look at a picture instead of kindly redirecting us or simply taking a second to explain it. For an AMC theatre this is probably one of the worst experiences weve encountered, Its dirty and uncomfortable. The few staff we encountered were lacking basic customer service skills, if possible wed give it a 1/2 star. Wed rather pay expensive prices for quality service and comfort, first and last time here for sure!