|Address:||380 Dunhams Corner Rd, East Brunswick, NJ 08816, USA|
|Working:||11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM|
On 7/3/17 my daughter-in-law, a Crystal Springs member, received an e-mail from Crystal Springs announcing a Free Grandparents Day event for 7/5/17. She invited us to join her and our two granddaughters on that day, and we traveled to her house 50+ miles and then followed her another 40 minute ride to Crystal Springs to learn a second e-mail had gone out on 7/3 to correct the first one that Grandparents day had been changed to 7/6/17. When she advised she hadnt received the second e-mail (she had checked her phone for it in new mail, old mail, spam mail, and recently deleted mail, having found nothing), the Manager, Ericka Greenstone practically called her a liar, stating they got no notices of undelivered e-mails. She said she could not honor the benefit a day early due to the computer, and stated she could not just allow us (ages 73 and 71, respectively) to enter through the passageway just behind us. But. we must instead buy guest passes, the cheapest way being 4 passes for $44 dollars. Because we were unable to travel back again the next day, and had invested time, travel and effort, we had no choice but to pay up. This left such a bad taste in our mouths, particularly my daughter-in-law, who had paid $580 for the season passes and had been there just a single time before the debacle happened. This was the poorest customer service incident I have experienced in my 71 years! Really, a sparsely attended park that day, unable to let 2 seniors go through. This was so onerous as when we used the facilities, we thought they were superlative, but the ethic and culture of a place that would do something like that - their initial mistake - what could possibly be on their minds? I doubt my daughter-in-law will join again and you couldnt get us back there if you paid us. They should actually make this up to her (I posted a survey on their website re this) by providing her with two free guest passes - at least acknowledge that this was a huge "oops!"
Hospitality has no existence in this facility. The image of the appearance is phenomenal, clean neat the perfect settung for a family outing however, the underlying behaviors od the line level staff is strait out of a correctional facility! Firm direct and with no politenesss whatsoever! I was asked twice if i was wearing a bathing suit so improperly that i just was so disgusted in this young mans mannerisms (hello manager, where is the hospitality training?) There was safety training going on but being hospitable, well that got a zero for my return visit or a membership that they blast away every 20 minutes. I figured that its just one incident, well, guess again. In packing my things and going thru the gate back and forth, the same attendant asked me for a bracelet 9 times! HEY NOW THIS IS OVERBOARD SECURITY AT ITS WORST! for myself being in the hospitality and tourism field for more than 23 years, my experience in crystal springs park was less than crystal friendly. My advise to the management is go to disney,doney park and six flags to see what hospitality catering to families with money to spend looks like in a water park. Good luck.
First the good: New facilities are nice, the food is priced very well, and there are activities to keep you occupied for an hour or two. The bad: the rules are ridiculous! No standing at the edge of a pool and dropping in (you have to enter using the ladders or sit on the edge and slide in otherwise a whistle blows), no pool noodles, no squirt guns, no diving sticks, no using a pair of goggles as a diving stick (you can throw anything), no splashing too much, no running, no fast walking... all you hear are whistles blowing every few minutes the entire time youre there - ridiculous. Our last pool membership was in Flemington at HealthQuest - we could bring any water toys we wanted and they even provided them for people who didnt. I can understand Crystal Springs gets a lot more people but at least loosen up one or two of the rules - why cant I dive for a pair of goggles!
my first time here..my son, who has autism loves, the water and I wanted to take him to a place that was family/child-friendly. started searching the web and I came to this site and read the reviews. I attended last week and I must say we had a great time. please get there at least 2 hours before if you want to get a table and grill. there is only a few and I hope in the future they will place more tables and grills throughout the park. I had prepared food in case I didnt get a grill so it worked out. Also, they have food there for purchase. my son had an amazing time and it is true that the lifeguards there are on point. zero tolerance for horseplay, which I LOVE!!! We will frequent this waterpark the remaining of the Summer. I drove an hour away but the laughs and fun my son had was so much worth it.
This is an amazing place to spend time with your family and enjoy your day. I have been here 3 times and it is very safe and fun. The life guards dont actually yell at everyone but there isnt any running aloud and the lazy river is just so nice. In the lazy river it is required for a person to either be on the float or inside of it but no swimming of any sort. They have pools for all ages and heights and their water slides are very enjoyable. Bathing suits are required for safety hazard reasons and they have fun activities. When I went with my hispanic family (race has nothing to do with the price) of four we payed $100. If was expensive but totally worth it. They had many grills and benches for bbqs and parties. It is a great experience that you can enjoy with your family.
A Private User
We spent $92 for our family of 4 to basically go down a water slide and hang out in a wading pool. The pools were extremely warm -- over 90 degrees. The staff -- the girl lifeguards -- were overzealous and were yelling at people to stop doing things that people were unaware they were not supposed to do. It cost $23 for each person even for my kids, who are tall for their ages - 7 and 10 are over 48". If your kids are under 48" it costs $14. The Cozy Creek is not very cozy -- you cant move in the tube otherwise the lifeguard staff blow their whistle and yell at you. You cant enjoy yourself as a family because you are afraid someone will yell at you. Not enough chairs for everyone. You would be better paying full price to go to hurricane harbor...
I dont know how this place got bad reviews. Its a good thing I disregarded them and went to ck it out for myself. I loved everything. Its like a mini water park. The facilities for the little ones were cute, the lazy river was relaxing and the slides cool. My mother had previously hurt her arm so when she tried to go in the pool she got dizzy and fell in. The staff rushed to her side and management was there in seconds. They checked her oxygen and heart rate. They gave her some oxygen and stood by her side till she was better. I could not thank them enough. Everyone was friendly and they kept warning everyone to stay hydrated and keep cool, because it was such a hot day. My family and I would definitely go again. Theyve got my thumbs up.