|Address:||112 Wilmington Pike, West Chester, PA 19382, USA|
Tried this place multiple times and really think Ill go somewhere farther next time. -Theaters are pretty crappy compared to others Ive been to, the screens are small and I think the seats in front of you arent that much lower -Food is unbelievably overpriced. If you pay $12 for a burger you should be able to get it some way other than well done. Tried a few items and they just arent good, which would be fine if you werent paying so much for everything. -Service is generally bad, but the last time I went there was the worst Ive ever seen anywhere. Took an hour and multiple requests to get a beer that was ordered 10 minutes before the movie started, a specialty Mac dish came out cold, and server was terrible. At one point our server didnt respond to our call button so we asked someone else for something, which got our waitress there 10 minutes later asking if someone else took an order for us. We explained what happened which got her to tell us that the other person is not allowed to take our order and she made us place it again, all in the middle of a movie. Finally she was very loud trying to get peoples attention to give them their bills right around the climax of the movie. Ive seen people be much more effective whispering and handing them out. If this was a restaurant I would have walked out well before I got an entrée. -This bugs me but most people probably wont care: they have boneless wings on the menu that are just chicken fingers. Not smaller chicken fingers tossed in a wing sauce, not even with a wing sauce to dip in, just chicken fingers. When I took another look at the menu I noticed the wings have the exact same description and dipping sauce as the chicken fingers. And when I got my wings I thought it was a mistake and they gave me chicken fingers, they did but they are also the wings. I like chicken fingers but I dont want to order wings and get chicken fingers. Dont sell the same item calling it 2 different things and pretend you have something different. -If you want to do a dine-in theater, go to movie tavern
Tonight I went to AMC Painters Crossing Dine-in 9 for dinner and a movie. I have been to this Theatre over 20 times in the last year. We have received bad service in the past, and I chalked it up to just a random event, and not a way of life around there. Well I gave them several more chances, and after tonight I am completely done with them. I have complained to a manager in the past, I receive free passes to comeback, I came back, I tried over and over, poor service, slow service, and bad attitudes are abundant here. Its sad the only good employee is the redhead at the counter, she has taken notice to our frequent visits and always greets us.We sat down 10 mins before the movie started and no one came over to greet us, I had to turn my light on to get someones attention eventually. I ordered a burger,soda and popcorn. The service was slow and it took over 30 mins to get my food. I asked for mayo when the burger arrived, I eventually just ate my food and moved on since I wasnt getting the mayo anytime soon. I finished my drink and ordered a refill, the waiter asked for my cup, and made it sound like he would return with it quickly. I ordered with 30 mins or so left in the movie, and when the movie ended the waiter came by to grab the check, and dropped off my soda in the same cup and straw in the cup. Why would I drink that? I don;t know where you left my cup for 30 mins unattended, and who knows what took so long. I approached a manager as I was leaving and handed him my bill, which I was already charged for, and informed him about the issues and the poor service. He asked me if I would like some free passes. I laughed and said why should I comeback? You keep giving me the same crappy service over and over. He handed me my check back and said I didnt sign the bill. I signed the bill and left, that was the last straw for me.
Been here multiple times. Here is what I have to contribute: Pros: - Comfortable seating - Typically has a respectful crowd. Never had a customer distract from the movie here. - Mostly friendly service. Not without hiccups but typically warm, prompt, and considerate. - Their sushi is good. Cons: - Expensive food and tipping etiquette - Food is not good, is served with small portions, and is sometimes cold - Screens are smaller than other theaters. - No stadium seating. Bad for short people. I have given the food multiple chances both before and after their menu change. The quality is well below restaurant quality. There is a significant gap between the quality and quantity of the food and what you pay for. The only exception is their sushi rolls. $8 for a fancy roll with 10 pieces and many ingredients is a very good price. Tacking onto its costliness, the servers make tip wage so attend the dine-in with restaurant etiquette. The strongest reasons I can find for attending are the large, comfortable seats plus the audiences are greats. Never had a member in the audience distract me from the movie or ruin it. The crowd is respectful and quiet. If comfort is an issue and there are concerns about rude audience members, then this is a decent theater. But. There are other theaters with respectful crowds and comparatively good chairs. Other theaters have stadium seating. Other theaters have larger screens. Plus I dont have to worry about tipping. Its not that Painters Crossing is bad, its just that many other theaters in the area are better with bills that come out $30 cheaper. It only has food over the others. But if I dont like the food then why should I choose it over any other theater?
I absolutely love this theater. Been coming here since I was teenager 15 years ago. Love the renovations and the fact that I can order adult beverages to my seat. With that being said I was a highly frustrated when I didnt have flatware for my meal for the 6/7th time these past dozen or so trips. Asked for it mid movie along with another beverage. Received said beverage but no flatware. Was asked if I had received flatware when my check was brought but by that time there was only thirty minutes left in the movie so I said it didnt matter. Kudos to the server who brought me a to-go box without asking, and flatware with thirty min left in movie... once the movie was over asked to speak with a manager who was extremely understanding which is fully appreciated. Im not the type to complain to a manager so having his and his employees respond the way they did was awesome! Fast forward to getting home and realizing my meal(that I was unable to eat without flatware) wasnt what I ordered. Honestly, Im not saying I wont go here again because I genuinely love this location but I will say I wont be ordering food nor will I use the dine-in service. I prefer to tip the bartender rather than others who are inattentive to their job of ensuring supplies are stocked and customers requests are attended to. Again, amazing manager on duty this evening but if I had another comparable option I would definitely choose it over this one. Hoping further training is given so I can continue spending my money here versus Brandywine which I feel is subpar.