|Address:||200 Route 94, Vernon Township, NJ 07462, USA|
Skiing Conditions: 2 (5=CO, 4=VT, 3=Catskills) Facilities: 4 (Fairly well kept, friendly staff) Customer Svc: 1 Overall Experience: 1 The mountain itself is on par with what would be expected for this area, however you might spend more time waiting in line than actually on it...lotta people, not a lotta space (and I went on a weekday). Unfortunately the most memorable part of my day at Mtn Creek was after I was off the slopes. I wanted to grab a quick bite before heading home, so I parked my board in a rack and went into the main lodge. Did you catch my mistake yet? After about a half hour I came back out and my snowboard was gone...not misplaced, not in a different rack...stolen. The mistake was not coming to Mtn Creek with a lock. Now in a decade and a half of skiing and boarding all over the country I have to admit I’ve been careless about my equipment. I’ve never used a lock and never even thought to use a check-in service...but then again neither has anyone I’ve ever been with, and none of them has ever lost so much as glove. So maybe it’s not me? Anyway, I always use a lock now, I guess I should thank Mtn Creek for that. And it’s not fair to blame a resort for theft right...they didn’t steal anything, some other jerk did. Here’s the thing, I definitely blame the jerk, but in this case I hold the resort just as responsible. Why? Because they have done nothing to prevent it. After speaking to resort staff, Vernon NJ police, and two bus services that make weekly trips to Mtn Creek, it has been made very clear that no one should be surprised if their stuff gets stolen there...in the PD’s own words, "Mtn Creek keeps us very busy”. So with this reputation, what has Mtn Creek done to fix the problem? Good question. I’ve tried repeatedly to ask them but getting a response from them is not an easy task. They do have cameras...but they’re not used for security, they’re webcams placed further up the mountain so people can view the slope live online. My suggestion was to invest in (buy at radio shack) two more cameras for the ski rack area and parking lot area, and a couple ‘Monitored by Video’ signs. Seems pretty simple and just might help. Enough about my crazy ideas. If you’re wondering how Mtn Creek handled my situation, here’s a summary: They did not have any response at all until I contacted them repeatedly, then I received an email stating that their Public Safety division had been investigating my loss but I should fill out a lost and found report (in case that was missed in the investigation I guess?). That same message said “we promise to be back to you within 48 hours”. After 6 days I tried checking in (no response)...then 2 more days, another hey what’s up guys, then the next day as promised (plus or minus 168 hours) I got a reply. In that message the main theme was to avoid accountability of any kind...notable excerpts were; pointing the finger at society, claiming that every ski resort has the same problem, and somehow magically placing the blame back on the customer. Impressive. I can’t say I’d recommend Mtn Creek for skiing or snowboarding...unless you’re looking for a place to steal skis or snowboards, then you’ll find it quite accommodating.
Not a trustworthy place for group lessons: I bought a package that included a group lesson. We arrived at the check-in location at 10:15 am. My friend needed a beginners lesson, and she was told that she missed the 10:00 and to come back at 12:00. I hadnt skied in about 25 years, so I initially planned to take the beginners lesson, so essentially, I had been told the same thing. We ate an early lunch and decided to confirm the time at 10:45. Two different persons now were at the check-in location. They said the next beginners lesson was at 11:00, and they suggested that I take the intermediate lesson at 11:30. I waited nearby, watching my friend. But having hearing problems, if they called the 11:30 group, I did not hear the announcement. At 11:31, I asked about the lesson, and the older employee told me that I was too late to join the group. He added that the start of the lesson time is like taking an airplane, because the lessons start exactly at the time that is stated. Meanwhile, while I was waiting, the older employee and I had looked at each other several times. Could he have forgotten so quickly what I was waiting for? (Disclaimer: Im using the term "older" only as a description. Im not being pejorative; Im 64.) While I was waiting, 3 other persons/pairs came to check in, saying that they were told different times for their lessons. We were all asked, "Who told you?" We also were told that the schedule is the same every weekend and that we could not have been told something different. Neither of the 2 employees at the check-in location were apologetic. But with 4 persons/pairs saying that we were told different lesson times, and with each employee throwing the "mistakes" back into our faces by first asking us, "Who told you that?" and then acting like they couldnt help us because we didnt have the employees name (he was wearing the same shirt/uniform), suggests that Mountain Creek has a problem. And to add insult to injury, some of us were shown the lesson time on the chalkboard; however, the time on the chalkboard doesnt solve the problem because most/all skiers are not coming back every half hour to read it to confirm what they were told when first checking in. I would have needed to wait until 1:00 to take an appropriate lesson. I first arrived at the check-in location at 10:15. My bus back to NYC was leaving at 4:00. So despite not having skied in nearly 25 years, I skipped the lesson and went skiing. I rarely get angry, and when I do, this feeling typically is fleeting. This scenario happened yesterday, and Im still angry. The situation felt like a scam. I missed a lesson for which I had paid, and despite being ready to ski at 10:15, I didnt start skiing until about 11:35. I wasted money and time, and time is money.
Bike park is great...when they keep it open. Ive been there twice now in the past month to send it big at the bike park. I dont see my self going back however, at least any time soon. Both days they closed the lifts at least an hour and a half early. When I went today they closed 2 hours early...it had been raining all day, they decided for whatever reason to close the lifts around 4 today (thats supposedly 2 hours before they close and the rain had actually stopped at this point,) due to some impending weather or something, they actually didnt tell us. Then after they closed the lifts ironically the sun began to shine there was absolutely no rain or thunder clouds in sight, this is probably at around 4:15 (you should keep in mind we were also told earlier in the day in the case of heavy rain or thunderstorms, the lifts would temporarily close and then re open....well there wasnt either of those but they closed it anyway) they closed down for the rest of the day, the guys at the lift seemed all to happy to get off work early at the expense of the paying customers/riders (the guys in the bike shop were cool though, they helped my friend and I with some mechanical problems). This all very disappointing/angering considering we drove 3 hours to ride at the bike park for what we thought would be a solid six hours. I purchased an "all day" lift ticket I believe not a 12 to 4:15ish lift ticket They seriously need to take the paying customers into consideration when they decide to shut the park down completely...oh and then not re open when its sunny 15 minutes later. That or at least change their hours to "12pm - whenever the heck we feel like closing the lifts" I recommended staying away from this place if there is any possible chance of precipitation in the forecast