|Address:||22 Flutie Pass, Framingham, MA 01701, USA|
Rated by Hanna
From the outside the new renovations look snazzy! I was extremely amazed when I first saw the AMC Framingham as I had not been to this location in over 5 years. I was used to the endless theaters with hundreds of seats, but all of the renovated AMCs now have the large recliners and pre-reserved seats which is both a pro and a con in my book. Many people reserve their seats online, which I should get more in the habit of doing since that would have spared my friends and I the agony of waiting another hour for the next time of Inside Out. It looks like they are also trying to incorporate the "Dine-In" movie experience similar to the Super Lux theaters, however the staff seem extremely untrained and unmotivated. While trying to kill some time I ordered one of their advertised beer cocktails and my SO ordered a basket of chicken fingers. The waitress only brings me the beer in a bottle. I double take wondering if I had misspoken but I explicitly pointed to the drink and asked her what the price was so she had to double check and it was around $12. Naturally, the waitress ignores our table after she has dropped off our order. We tried flagging her attention, but in the end we just returned the drink to the bar to have the bartender remake the correct drink, which honestly was very watered down and underwhelming. The waitress did not even bat an eyelash when she has been informed of her mistake nor did bother to apologize before dropping off the check. Complete apathy. After that unpleasant experience we proceeded to the theater. Since we were watching one of the last movies of the night its understandable that the theater would not be at its cleanest. However, I felt physically uncomfortable in the chairs and there were smears and crumbs of food that look like no one had even bothered to clean up from the previous movie goers. In addition we were also sitting in the second row, so thankfully we could tilt our seats back or else I would have a neck cramp for the next day. I am willing to give this place another shot earlier in the day, but I will not be ordering any food or drinks. Also the restrooms are appallingly filthy... most of them were unusable.
We bought 3 seats "together" online (the only way to get them for the "recliner" theaters) for Spotlight at 2:30pm on Saturday, 20 FEB 2016: Seats F3, F4, & F5 in Theater 3 in Framingham. These were the only 3 adjacent seats still available on the floor plan on the AMC web site. On arrival, we discovered that there was no such seat as F3 - it was an empty wheelchair space. We made absolutely no indication that we needed a wheelchair seat when we ordered the tickets. We complained to an usher. He said this happens all the time because the online seating charts are not accurate and hed try to find a manager for us. After he never returned (nor did a manager appear), we complained to another usher (who we later learned was food server) who assured us he would find a manager to help us. We waited and waited and no one showed up. Then the movie started, so we sat in separate seats (F1, F4, & F5) to watch it - as we were not going to go through this again with my 89-year-old mother-in-law. After the movie was over we went to the customer service (HA!) desk and asked for a manager. We waited almost 15 minutes for a 20-something "manager" to appear. Once he did, he spent every minute of our encounter/conversation trying to prove how dumb we were because we didnt see or read the fine print disclaimer about the wheelchair accessible row. He did not have a single clue what "customer service" is. We finally left in disgust - and will not be returning to this theater, ever. To add to this disaster, the so-called recliners are a joke. The leg rest only comes to about 45 degrees and the back reclines about as much as an airplane seat. The ONLY thing that didnt suck about this visit was the movie. It was awesome.
I come to the movies often. The new renovations are terrible overall. The good- the seats in the all the movies recline. Everything else is bad. The concessions is a downgrade, its help yourself now for drinks The inside devor is plain and boring. They ruined an excellent bar at the old bar at the over 21 theatre. The old bar had atmosphere and it was cozy with dark wood paneling, with a staff that knew how to bartend.. The new bar is out in the open by the concession stand where kids are and is not comfortable at all. Too bright for a bar. The new kids bartending only know a beer from a mixed drink. The food at the old over 21 theatre was good, the new food is actually one of the worst experiences I have ever had, cold and disgusting. I would have complained to someone, but it looks like only school kids were employed, looked for a manager over 20, no luck. What a sin destroying the old over 21 theatre with this cold and characterless place. The staff is just non-existant, no management to get the employees to keep the place clean, because it appears that the staff just like to talk to each other. Who manages this place?
Just got back from watching "Dont Breath"... The only complaint I have is customer service relations(Ted)!!! After paying BIG bucks for popcorn and a medium soda(sprite) and stepping in to watch the movie "we"(and can you believe it was her birthday today) discovered the soda system was not being maintained properly! The soda mix was garbage... After eating the popcorn and watching the movie I brought the soda back for a refund and got the BIGGEST hassle in my life over a "soda"... I went through three supervisors and had to threaten to request police assistance for a refund of $6.00!!! On top of the attitude of situation I was told that I forgot my soda on the table(like I was supposed to clean the garbage)! My advice to future customers, stop by CVS or Walgreens for your refreshments due to poor customer service relations when visiting the theater! By the way, they reluctantly(after requesting police assistance) gave me my $6.00 refunded... The whole situation really upset my girlfriend Wendy. Of all days this being her birthday. Well, at least she said she enjoyed the dinner at "Sky Buffet" in Milford, Ma.
Reasons not to like the new, comfortable, beautiful movie theater: 1. Some movies only play in the "dine-in" theater. 1a. They "encourage" you to order from the waitress instead of the concession stand but dont tell you that everything is actually not available at dine-in so you have to come back to the concession stand. 1b. The tray in front of the comfy chair makes you feel like youre at the phlebotomist. 1c. The bill comes towards the end of the movie. The waitress then comes back BEFORE the movie is over, which would required one to take out ones phone light (which is rude to others) and not pay attention to the movie for a few minutes. If you dont do this, the waitresses are nowhere to be found when movie is over. If you dont want to steal or just leave cash for anyone to take, you have to look for them. 1d. You have to tip on top of the newer higher prices. 1e. No trailers!!!!! WTF!! 1f. If you are shorter than 511", you most likely do not have the physical option of sitting up with your feet on the ground. Theres more, but Im sure nobodys read this far, and I dont want to sound like an ingrate.