|45 Gosling Rd, Newington, NH 03801, USA
Im the biggest movie fan youre likely to meet. Ive been going to the movies since I can remember and Ive loved every minute of it. Its what I love to do the most and its an integral part of who I am as a person. But the times, they are a changin! Regal Cinemas has been a theater Ive gone to since they bought out Hoyts about 13 years back. Over the years, the experience has gotten worse and worse. Sure, its got a big lobby and fold-out seats. But the overall service isnt what it used to be. Theres a genuine lack of passion for the films. Theres more focus on selling products at the concession as there is on the actual films. The popcorn is cheaply produced, over-priced, tastes like cardboard saturated in grease and always gives me a head ache. The ticket prices continue to rise year after year, while attention to customer experience decreases. The tickets themselves are no longer thick paper stubs and have been replaced with cheaply produced and thin and fragile paper (this sucks if you happen to collect your ticket stubs). The crowds are always on their phones. There are far TOO MANY commercials before the films (we may as well be watching TV at home). And now...they insist that you choose your seat BEFORE even stepping foot into the theater!!! I HATE this!!!! Since when is this an obligation?? Where else on earth do they require that you choose your position within an establishment before you enter??? Oh! And since theyve renovated the seating in every theater with electronic recliners (sounds great, huh?), seating capacity has decreased to half of what it once was (and forget about sitting in the front row, if thats what youre into...your seat is now roughly 2 feet away from the screen!! Good luck being able to see whats on the screen!!)...think about how quickly their screenings will sell out, especially during the summer and holiday seasons!! Youll now be forced to buy tickets online, simply to ensure that you can get a ticket!!! What if I like buying my ticket at the box-office? What if I appreciate that part of the experience?? I cant express how deeply disappointed I am in direction the multiplexes (most of all Regal) has been heading.
I will never return to this theatre again. Horrible theatre. The allowed the theatre to be evacuated on a 10 degree night with 30 mpg gusts because someone got caught vaping in the bathroom. Instead of removing the individual they stopped all showings and evacuated. While doing so they knew that the movies would start past there stopping points and run over their set times. I was there to see the new movie Logan and mind you it was the more expensive RPX version. There was probably close to 10 min left plus a post credit scene when the lights came on, a min goes by and the sound plays while ads start to show. Many upset customers complained, the GM said he was aware of the issues. When explained he said he knew nothing of it. Many customers wanted their money back not have free tickets shoved in their face. They were given an ultimatum and if they disagreed they would be considered trespassing and to leave. Everything was handled calm and courtesly and they were stilled threatened by the GM to take it or leave it. Absolutely ridiculous and I have called corporate to complain.
Its better than some theatres, but not enough to keep me coming. EVERYONE I know would rather watch at home... isnt that saying something? I used to clamour to go when I was younger, but that was because there were little to no other watching options. The prices are crazy. The seating has much improved since the wooden boxes of the past, but are still designed for an ape... and the experience is decent, but the only reason this place still exists is the timing exclusivity with film releases... and even that is going away. Dont charge crazy prices for the film or the concession, or you wont have any customers soon enough. You need to evolve with the times, and you may have already missed your chance. Plus, they force everyone out into the freezing cold because someone VAPED (as in, they put the tiniest amount of smog machine liquid into the air, about 1/1,000,000,000 of what one would breathe at any show with smog machines) in the bathroom... ummm you realize the human emissions in there are more dangerous than the vape, right??
The Portsmouth Regal has quickly become the only place I will go out to watch a movie. The seats are extremely comfortable and once youve tried them, youll never want to sit in the airline-seat experience offered by the competitors again. I only wish there was another RPX theater with the seat-kickers so that I didnt feel as though I was missing out on the IMAX-grade experience if the movie I wanted to watch wasnt the most popular at the time. I dont understand the complaints that others have posted about price. The seating difference alone justifies the cost. The easy ticketing experience, easy process of grabbing food, option for wine and beer, and excellent movie quality in both RPX and standard theaters puts it well over the top. The only thing I would change is the popcorn, extra butter is only a bit more butter, and only on top, how do I order extra-extra butter. Im indulging, let me make bad choices! Same goes for salt, the little salt packets are a pain, I wish there was a salt shaker at the condiment table.
Arrived early and wondered why two people were holding up the line at the ticket counter. Our turn.... we have to select seats??? WTF.... whos idea was this? Cut back on seating by 50% and put in leather sweaty recliners with blind you in the eye blue lights.... The seats dont really recline... my feet fell asleep. I really, really, really miss the rocking style chairs.... We wont be in any hurry to return, sorry to say. We went there with such enthusiasm, as we have many times in the past ..... but we left sorely disappointed when we found out about the "reservations" needed and the new seat style. $5.00 for a bottle of water was a bit pricey.... now I know why they are checking your handbags under the "guise" of safety. The relentless movie previews was hard to take, not to mention that you have to walk to the other end of the Theater just to use a restroom (if your theater is around #11. Not a good experience at all.
I had a terrible experience at this pathetic excuse of a movie theatre. The manager was extremely rude along with her coworkers. 4 of us went and attempted to buy tickets for IT, an R rated movie. Keep in mind we are all 18 years old. One of us had no wallet on them, and was not allowed to purchase a ticket. He presented his college ID and they did not accept it. They told him he needed a birth certificate or something with a picture and birthday. My friend was not happy but went out of his way to have a family member from home send him his medical records which obtained the necessary information. He was then told this may not be accepted, because he might have photo shopped his medical records. All of this just to get into a movie about a clown. The workers were beyond rude and we left, with the $52 dollars we would have spent. We will never return there and I highly suggest no one else does.