|Address:||180 NJ-35, Eatontown, NJ 07724, USA|
This place deserves 4.5 stars (though I can only rate 4), because while it is amazing, the assigned seating is a big problem. My first time going here in at least 10 years, the person I was with and I were all the way in the front left, so my neck was really sore by the end of the movie. That, however, is my biggest problem. Like I said, I hadnt been there in at least 10 years, so everything was completely updated. I couldnt even figure out the automatic soda machine, I had to have help with that. That, however, is my problem, and not the fault of the theater itself. They also have automated seats, which you can adjust to recline, sit up, etc., which is really nice. The bathrooms are also really different, but better than many other bathrooms Ive seen. Another really cool thing is how, because its right there in the mall, you can go shopping, get some food, or just roam around after purchasing your tickets to help kill time. If youre going to pay this place a visit though, I have to say it is quite expensive. Tickets are nearly twice the amount here than they are at Middlebrook, so if youre on a budget, you may want to go there or wait for the movie to come out on DVD or be available on Netflix or On Demand, whatever floats your boat. However, the theater is amazing, the sound quality is phenomenal, the 3D is extraordinary (at least it was when I saw Mad Max: Fury Road), its all just really excellent, borderline extravagant in my opinion. If you dont feel like reading a paragraph, Ill do my best to be brief: the theaters are amazing, with really great sound and visuals. Most of the things are now automated, which could take getting used to if you, like me, havent been in 10 years. It can be a expensive, but if you really love going to the movies like I do, its worth it. The only drawback is the assigned seating, which can be good if you order your tickets ahead of time and get to select your seats like we did last time, or it can really take away from the experience. All in all, its a great experience, and I HIGHLY recommend it if you want a really fantastic viewing experience.
I gave one star not to Interstellar the movie, but to the Imax theater it was playing in at Monmouth Mall. First of all, the seats did not recline. Strangers were saying to each other: "Does your seat recline? Mine doesnt..." Wanted to ask for my money back just for that alone. But worst of all was that the volume was absolutely deafening. Enough to make your ears bleed. So loud that the seats were vibrating, so loud that you could literally not hear the dialogue because the background noise and music drowned out the actors voices. You had to practically lip read to figure out what was happening. I have been to many many Imax movies in many places and never experienced this. I went out after about twenty minutes to complain to management, who claimed that Imax sets the volume and they couldnt do a thing about it. Seriously? I bet if the movie lost sound they would be able to do something about that. The movie was probably good, hard to tell since I had to hold my hands over my ears the whole time. After the movie, I went back to the managers booth to complain again, and there were two other people with the same complaint. Who knows how many others complained. The guys behind the counter were all, "Gee, were sorry," but as one complainant put it: "Dont be sorry, fix it!"
On September 11th I was in Theatre 1 Seat E 17 and was bitten several times to the extent that I needed to leave there and go straight to IMA in Eatontown for care. Before leaving I reported the incident and showed the manager Ryan and a worker where the front of my lower left leg was red and had bites around the ankle and my right upper arm was extremely swollen and red. It was obvious that this had just occurred. An incident report was taken and I was given two passes for my discomfort and was told that someone would be in contact with me. Well after several attempts of reaching out to them I was just contacted on 9/16th and informed that because there was no evidence of bed bugs during their investigation I never said whether I thought it was bed bugs but that I was bitten in their Theatre during the movie Anyhow I would not be compensated for my medical expenses. I was informed and insulted by Linda Garland that I could have brought them in on me. I had no clothing around my ankles or arms. I frequent this theatre often but will never go back there. Make should you bring a flashlight and check your surroundings. Shame on you AMC for treating your customers this way.
Extremely comfortable, motorized, adjustable, reclining seating with tons of room. I had not been to this theatre in years and the improvements have changed going to the movies here into a really fun and enjoyable experience! I fully reclined my seat with the footrest fully extended and there was still plenty of room when another patron needed to pass by to get to the aisle. No more worries of sitting behind someone too tall, having you seat kicked or sharing an armrest. Additionally, we enjoyed the "loveseat" feature of the chairs where you could lift the armrest of two paired seats and create one large area for two. Additionally, employees from all the various areas were extremely friendly and helpful. The only downside was that the previews were much too loud (AMC Please turn it down!), but the volume decreased to a normal level when the movie started. They also have quite a large drink selection at concessions. There was every flavor of Coke down to rasberry and the same for other selections, which we had quite a bit of fun choosing from. We will definitely be back next time theres a great movie out and next time wed like to try an IMAX 3D showing.
I cant really think of many things this theater does wrong. My only complaint is the prices, but thats not specific to this theater, its just movies in general. Oh and I guess the other complaint is that the IMAX theater they have is digital and not film, but thats not terribly important to me or most people. Every time Ive gone to this theater since the renovation things have been great. Inside the theaters themselves, the chairs are incredibly comfortable and are adjustable so you can recline in them and put the foot rest up. Its like lying down on your favorite chair in your living room with an enormous screen in front of you. This is probably the best aspect of the renovation. Another great thing is the concession lines usually go pretty quickly. They seem to have enough people staffed to handle the orders quick enough so I dont miss movies when I show up to the theater late.
I liked the experience here overall. However, I must disagree with people who say the seats here are comfortable. I found the seats at Hazlet (Cinemark) more to my liking, but it might be just personal preference. In this AMC theater seats are very narrow for a regular sized male, and are a bit too soft. When fully reclined, the seating position is awkward. The sound was a little too loud during the previews and during the movie as well. Other than that, I give this theater 4 stars because of the reserved seating (love this!), self serve soda machines and overall cleanliness of the premises.