AMC Loews White Marsh 16

8141 Honeygo Blvd, Baltimore, MD 21236, USA

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Address:	8141 Honeygo Blvd, Baltimore, MD 21236, USA
Phone:	+1 410-933-9428
Site:	amctheatres.com
Rating:	3.6

Location

AMC Loews White Marsh 16: A Deep Dive into Customer Reviews

Quality of Service

Security Concerns: One of the major issues raised by customers is the lack of proper security measures. There are instances where suspicious activities were not promptly addressed, causing discomfort among the audience.
Staff Responsiveness: The staff, although described as exceptional by some, have been criticized for their slow response to customer concerns, particularly regarding security and ticketing.

Accessibility

Long Queues: Customers often find themselves waiting in long lines to get tickets as well as food from the concession stand. The self-service kiosk is frequently out of service, adding to the wait time.
Parking: The parking situation is described as challenging. Some customers have had to park across the street at the White Marsh Mall due to the lack of available parking spaces, adding significant time to their overall movie-going experience.

Pricing

High Costs: Both ticket and food prices have been described as overpriced. Customers have resorted to bringing their own snacks to avoid the high costs of food at the theater.

Services and Types of Entertainment

Picture Quality: The theater gets high marks for its excellent picture quality.
Snack Quality: Despite the high prices, the snacks available are described as top-notch.
Audience Behavior: The behavior of the audience, particularly teenagers, has been a point of concern. Loud conversations and phone usage during movies are common complaints.

Location

Mall Proximity: The theater is located near the White Marsh Mall, which could be convenient for some but adds to the parking woes.

Additional Insights

Odor and Cleanliness: Some theaters within the complex have been described as having a pungent odor, and the overall cleanliness has been questioned.
Seat Comfort: The seats are described as uncomfortable, with limited leg space causing physical discomfort to some patrons.
Technology: The theater is praised for its up-to-date technology, including the quality of the movie projection.

Staff and Customer Interaction

Exceptional Staff: Despite some criticisms, the staff are generally described as exceptional and friendly.
Lack of Monitoring: There is a call for better monitoring of audience behavior, especially among unaccompanied teenagers.

Overall Experience

Mixed Reviews: The theater has received mixed reviews, with some patrons vowing not to return due to various issues, while others continue to patronize it for its positive aspects like picture quality and staff friendliness.

Photos 100

Reviews 4

dylan arthur

I went to this theater last night to see the new Bourne movie and had the worst experience ever along with the rest of the audience. As the previews were going and the theater was pretty much full at this point accept the first two rows a man walks in with a suitcase, a cooler and a duffel bag. He then proceeded to sit it down then walked out of the movie theater, at this point the entire audience was concerned and after five minutes I got out of my seat and told the lady who checks your tickets. She ensured me she would send someone into the theater to check..... Four long minutes later one of the employees ( not a cop or security) walks into the theathre, looks around the corner and leaves. The man then returned to his bags and sat down in his seat. So I then went out a second time and they told me to go talk to the manager at guest services. I told the manager what happened and he said he would send someone in. As I was walking to the bathroom I get approached by a women who works there... Not a cop or security who should of addressed the problem from he first place... She said; sir the guy that you saw is mentally challenged and is here every Sunday ( yesterday was Saturday). I then explained to her I have mentally challenged in my family and I understand but I want to be ensured so I asked if they checked his duffel bag, suitcase or cooler. They said no, we know him and he is challenged so we dont want to create a problem. I then stated, you are joking right?!?! With all the theater shootings in the past years and you dont check a duffel bag let alone, let it in the theater how do you not think the whole theater is concerned by this... Which they were. She then called the police officer and at first the police even agreed with her until I kept telling them that is not ok, to not check someones duffel bag let alone, let someone into the theater with it. They then said well we didnt want an issue ( granted I understand he is mentally challenged and some people have issues with this, but to me the guy seemed like he was all there and has a understanding of what is acceptable and not) The cops then finally.... Went in the theater and addressed him, and searched his bags. I cant believe it took this much over 20 mins of time and two trips out of the movie theater to get them to do this. Do they not want people letting them know of possible threats! What if this was an actual threat and the guy had guns or a bomb, this was not cool. I have been to this theatre many times and I think that was my last time I will ever attend. Hopefully the owners of this establiment read this or the media, this is outrageous. Id like to go there one night with a duffel bag just to see if they would let me in with out searching it. They have asked to look through my fiancés bag at multiple movies and we have let them. So why is there an acception for this guy.

Tracker5111

Theater is fine, as usual its the people... but there everywhere these days. People that is. That being said, the movies have played fine and looked great. I avoid getting in line for the food as the lines are always too long and the food way overpriced. Easily can double the cost of on adult and two kids, so I bring my own, or nothing at all. Yes, you arent supposed to bring food, but you shouldnt be extorting me for snacks either. The real issue is the people. I really really wish people would stop checking their damned phones in the theater. When you bring the phone up to your face it is like you are shining a flashlight at the people behind you. The only way it wouldnt be rude is to hold it between your knees, or better, ankles to check it. I had one lady come into a picture that was half way over and then proceed to just use her phone! WTF people. Yeah, she B Ghettofantasic! That is just a semi-minor anoyance. It depends if the brightness on the phone is jacked way up, or if they aim it directly at you while youre deep into the action of a movie. For petes sake.... some people will check their phone in the heat of the ACTION! and not even in a lul! Why did they even come to the theater at all? Once, about 10 years ago I had to take my three kids to the restroom at once. We left their winter coats there to hold our seats. Surely theyd be fine with all those people watching. NOPE. Somebody stole all of their coats! I reported it, but it was useless. Nobody in the audience said anything to us to help either. So, there you have it. As usual, its the in-sensitive jerks that make life less pleasant for everyone else. Please dont be that jerk! I know youre better than that!

Stel Ger

This used to be my favorite theater. I see EVERY movie that comes out. However, the lines for getting tickets were often a 20 minute wait. (The self serve kiosk is often "not in service". The concession line also takes another 20-30 minutes. Therefore, I need to arrive to my movie about 1 hour before showtime. My knees have too many bruises from the seat in front cracking my legs as the guest in front takes their seat and it rocks back into my leg space. There is often a pungent odor is some of the theaters. Picture quality is excellent here, but it is hard to enjoy with too many people on cell phones during the movie. And although not the fault of the theater, many movies are not that enjoyable because the other guests in the show are talking, face booking, texting, kicking your chair (very little leg space). One of the biggest flaws (also not the fault of this theater) is there is so little parking at this mall that I have actually drove around for over a half hour trying to get a parking spot. I end up having to park across in the White Marsh Mall and walk across all that traffic. That adds about 1.5 hours you need to arrive prior to a show start. The good thing is the staff there is exceptional. Also the snacks here are top notch.

Emmanuel Karabetis

While you cant base a review solely on the fact that this theaters clientele consists predominately of loud, obnoxious teenagers, you can say that not much is done to control their rowdy behavior during the movies (this includes cell phone conversations and lack of respect for anybody else attempting to watch a movie in silence). The prices have gone up astronomically for food and for movie tickets. They wont hire ushers to keep these people quiet. The place needs to be cleaned up from top to bottom. Since I worked at the Avenue in the late 90s, the place has been on a steady slope of disaster. I believe it has much to do with the lack of security in the theater. Weekends are like a teenage stampede. These kids dont have parents?! Aside from the kids running around like idiots, the theaters can be a little sticky and uncomfortable. It really just needs some TLC. The technology there has always been up-to-date and Ive never had a problem with their actual movie equipment. So, whats my point? Clean the place up a little. Monitor the children. Dont let them hang out if theyre not accompanied by adults. If you do these things, it wouldnt seem ridiculous paying $16 for a movie ticket.