|1375 W Dundee Rd, Buffalo Grove, IL 60089, USA
I had my reception this past weekend at Astoria on March 11, 2017. The venue is beautiful, the food was good, and the cake was good. However, the communication was lacking. From the beginning Max wasnt too responsive to my calls or emails. It would take him days to weeks to respond to an email or call. When we went to do our food tasting we were left in the room after finishing our food for over 45min without him coming to check to see if we were done. The week of my week I sent an email asking a few questions about the reception that he never responded to. He never responded to my calls either so my fiancé had to go to venue and ask him in person. Max did seem nice at times but most times he seemed irritated with me even though I only reached out to him every so often (once every month). We were told that the night of our reception there would be a coordinater there to make sure everything ran smoothly. Max assured me that this person would communicate with the DJ, myself, and any other key person to make sure everything happened in a timely matter. The night of Amanda (I believe that was her name I only saw her twice) seemed nice and asked how I wanted the night to flow and I told her. I also mentioned to let the DJ, photographer, & videographer know as well which she did not. She told me husband and I to go into the ballroom mingle with our guest then come back out and wait to be introduced. My husband was upset by this because he told her thats not how he wanted the night to start. We went up into our suite only to have the DJ text my husband asking what time would we be making an entrance. The coordinater had not told him so my husband went to back into the ballroom to find her but was no where to be found. One of my bridesmaids then gave the timeline to the DJ. My bridesmaid also had the waitstaff being us appitizers to our room because we had none. Once we entered the reception the coordinater was again no where to be found and we all stood there confused as to what was about to happen. The DJ took it upon himself to start the speeches then the music for the cake cutting because the coordinater again was no where to be found. About an hour after dinner I went to the washroom and Amanda was standing outside the reception getting her jacket to leave with about 4 hours left to our reception. The DJ then became the coordinater and announced the first dance and my husband and I announced that the dancing was starting after that. No bride should be left to coordinate her own reception when she was told that there would be someone there to do it for her. I really wanted to give this venue 5 stars but Im very disappointed with my experience.
I cant say enough great things about Astoria. There are no words to express how grateful I am to them. If you want a beautiful stress free day, this is the place for you. Having a place that was not only all inclusive with decor and cake was great but the fact that they even helped us set out our favors and place cards and a ton of other little thing was so awesome! They helped make our wedding so much better than we ever expected. We worked with Max and Ayla and they were both extremely helpful. Max was amazing. He listened to everything that we wanted and even helped us with some great suggestions of his own. We might have driven him a little crazy with some last minute changes but you would have never guessed it because he was a complete professional the entire time and always available. Ayla was so sweet and extremely attentive on the day of. It was nice to know that she was always just a few steps away if we needed anything. Even Frank, the bartender, was awesome. By the time my night was over, I felt like I knew everyone that had helped us for years. The room was absolutely gorgeous. The waitstaff was huge and helped everyone get served very quickly. Every single employee went out of their way to make everything perfect. Our cake was included in the package from The Baking Institute and it was so detailed and beautiful. There was another wedding going on at the same time but the room was nicely sound proofed and you couldnt hear anything going on unless you were in the hallway. Astoria even recommended our hotel, Wyndham Gardens, and we were so happy with that as well. Our guests were amazed with how beautiful everything was. People have told me that it looks like we spent tens of thousands of dollars. Thats the great thing... we didnt have to but it definitely looked like we did! I know that I will be recommending Astoria to everyone that I know. Thank you so much! Christina
We had our wedding reception at Astoria in June of 2017. A night that culminated after we first met Lora and Max (the Proprietors) 10 months earlier. They were very professional, caring and understanding from the very first moment we walked into Astoria. Lora helped us with every detail of our reception and was also tremendously helpful with suggestions and recommendations. One of the great things about booking our event at Astoria (among many others) was the fact that our wedding cake was included within the package. We had the opportunity to taste various cakes and custom design our own, from the Baking Institute, which turned out perfectly. We also, had the opportunity to choose our menu items, and taste the dinner and side dishes months before the event. The food was delicious for our tasting as it was for our wedding night. The room was decorated beautifully and in perfect conjunction with our colors for the evening. Astoria has a myriad of ways to decorate the room with colors, Chandeliers, winding staircases, garden views, lighting and accessories that went beyond what we could have imagined. Since our wedding was a military affair, color schemes and patterns are hard to find. Astoria was able to accommodate us perfectly. All of our guests enjoyed the food, the atmosphere, the beautiful surroundings and décor for photos and above all the professional and caring service that Astoria gave us. The wait staff and bartenders were very helpful and accommodating and went above and beyond what one would expect. They created for us an unforgettable night. We cannot adequately encapsulate the great qualities of Astoria and its people in such a short review; needless to say, we give it 5 out of 5 stars in every aspect and highly recommend it. Astoria is the Hidden Gem in the North Cook/Lake County area.
A Private User
Let me start off by saying that the wedding coordinators were very accomadating to my every need, and were there to answer all my questions and reassure me that my day was going to go great. My one and only complaint before I tell you how wonderful it was, is that it was much too hot we ended up getting the heat completely turned off but it was too late too cool it down but I still had a great time. All of my guests could not stop talking about this reception and are still talking. The ambiance enveloped a night of pure romance, with the dim lighting and candles lit everywhere. It truly was a night to remember. The food was amazing and I bought the cake from the place they suggested and it was so good everyone was talking about that too. I wanted a reception that was elegant and classy and would capture an evening to remember and thats exactly what it did. I also wanted everything to be simple and all handled in one place and thats exactly what it was I paid one person basically for everything. The service was great too, our bartender was very friendly all of the wait staff was, everyone went above and beyond to make us feel good and cared for. I also used the Wyndham near by for my out of town guests and we all had breakfast in the morning. That was wonderful as well.. So if you want an elgant, classy reception and an evening to remember with people who genuinely want to be there for your special day I highly recommend the Astoria Banquets and Max and Irene were Awesome. Irene stayed for my reception to make sure everything went well and even coordinated things with my DJ on my behalf.. It was an Amazing night March 13 2010 and were eternally grateful Love Johnny and Jeni Rogers