|Address:||18645 Coastal Hwy, Rehoboth Beach, DE 19971, USA|
|Working:||10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM|
If I could review lower I would. We checked out multiple parks online and this one seemed to be cheaper and have good reviews. My group of 4 arrived and thought the prices were very reasonable. We look noticeably older than what the attraction entails, meaning the entire park had occupants 12 and other while we are 20 and above, but the attendant did not notify us what we were entering. The bathrooms were filthy. The park itself is pretty dirty and the rides need some work done. Anyway, we went in, saw the amount of reckless and oblivious children, and thought it would be best if we just got a refund. We didnt want to pay that price only to ride the go karts once and play mini golf once. We asked the attendant and she got a manager. He was very rude and even laughed in our face when we asked and said there was nothing he could do, even giving half back. After being disrespected, we thought, "its whatever," so we just sold our tickets to those in line for much cheaper than they originally cost. So basically, after buying the all day everything included pass and using none of it, we are mocked and treated like dirt on behalf of the person running the park. For a park marketed as a fun for all ages attraction while competing with surrounding parks, it did just the opposite. Never again will I go here and I advise others to look into it first as well.
Weve passed this place several times when in the area and finally stopped in. Looks decent from the street. Just really run down. Probably the highest concentration of air pollution in the state with all the go carts exhaust. Myself and two kids felt nauseous by the time we left. The active go cart tracks are poorly managed by young guys who really have no idea (or dont care) about what they are doing. At least use some flags to let drivers know what to do i.e.. go, slowdown, race over, etc. Cars have cracks and holes in the moldings, restraints are grimy, and a lot of duct tape. The bumper boats have zero power. You could paddle them faster. They literally float around while kids squirt water at each other. you couldnt bump one into another if you tried. Everything is dirty and in major disrepair. My son sat on a bench and almost fell through the hole formed by missing and broken slats in the seat of the bench. Never saw one single staff member even crack a smile. Obviously unable to project the fun this place should be promoting. Many examples of young staff members yelling at kids. Not much else like this for kids to do in DE... Could be killing it! But I think theres obvious reason there was no wait in any line on a Saturday in August. I just cant go back. Needs major cleaning, repairs, and some staff training.
Excellent customer service at the go-carts and bumper boats!! The go-cart attendants were extremely kind and accommodating. Our kids were nervous about driving the bigger go-carts and the attendants were very patient and helpful. They were very friendly and made sure our kids were happy and safe. We were pleasantly surprised by how the attendants went out of their way to make sure our kids (and us parents) had a positive experience. The manager even went out of his was to greet us and talk to our kids. We went back the next day because everyone had so much fun!! On a side note, I cant say the same for the attendant working at the snack bar. The young girl was pretty rude and made it clear how aggravated she was because had to stop eating her soft pretzel in order to take our order. It was a complete different experience than we had at the go-carts. So just be prepared if buying anything at the snack bar that their may be an incredibly rude girl "helping" you.
Terrible experience, woman at the ticket booth was rude, inpatient, and misleading about the packages. The signage describing the rides prices and requirements are very hard to follow. It seems that the business has put more into covering themselves in the event of a lawsuit then describing their rides and attractions. Once Tickets were bought, we had to wait at the unattended trace while several employees were sitting in another area, finally after asking to be helped one came over. Young man named Ron who stated he was a manager was of no help, despite my asking for clarification as to the rides available for my children to ride. Joe the general manager was of more help. Would not visit again, my feelings are that this place is only in business because of the resort customer base, and that they dont have to pay attention to customer service as much as other businesses. Jungle Jims across the street was much better run and managed.
Very expensive and disappointing. I purchased a few individual rides and 2, "2 hour unlimited" passes for me and my family. With coupons it was over $80. I routinely pay this amount for an entire day at an amusement park. The staff was a bunch of kids spending more time playing on their phones then actually helping anyone. My son and I had the unlimited passes and we spent the vast majority of our 2 hours waiting in lines because the staff was too lazy to move things along. At the end of our 2 hours we had been around the tracks about 4 or 5 times - not worth it in my opinion. I would not be so critical if the place were busy, but there were literally just as many attendants as there were customers at the time we were there. Also, to top it all off, the carts broke down several times causing the already slow pace to come to a halt. I would definitely recommend going elsewhere for go-carting.
This place has gone down hill. I have had 5 birthday parties here at the water park over the years. This year they made sure they charged me for every possible extra they could. Parents attending who were not getting in the water used to be able to attend for free. Now everyone who enters for the party must pay regular entrance fee as other party attendees (so grandmother did not get to attend this year). The nice part about coming here was how much cheaper and closer it was than other parks. Bringing your own snacks and free refills on party pitchers. This year the lifeguards were very unattentive and busy doing things other than their job while on duty. This will be our last year having a party here. The manager that came out when we wanted to lodge a complaint couldnt be old enough to drink.
We came and had a lot of fun. I have a special needs child and I paid for him to go and told the operator Ryan to stop him at anytime during the drive if he thought my son was being unsafe. Ryan went above and beyond and helped him rid the course. I was so surprised and so touched by his kindness. He made my sons night. He was so happy and felt so accomplished. Thank you Midway speedway for making our experience extra special. I am blown away at the customer service experience provided by Ryan and Della at the cash office. The owner is a great guy and continued success to midway speedway. Thank you thank you thank you.