|Address:||3711 E Longwing Ln, Meridian, ID 83646, USA|
My family and I made the mistake of going to see a movie here on Christmas Day. I know that this is the biggest movie day of the year, and I have never worked in a movie theater, or in that industry at all. We all went a couple of days before to check the place out, and to make reservations. My mother bought five tickets to the dinner/movie combo, which was not cheap. We told the gentleman assisting us that my uncle would be bringing my nephew, who happens to be 17...There was no response to this statement... Fast-forward to today, and we all arrived for our Christmas day movie....on the biggest movie day of the year. We had our tickets, went upstairs to watch the movie, and were immediately told that my cousin wasnt allowed in because he was under 21. This is the first time we were told that we needed to be 21. This isnt a bar, this isnt a club, this is a movie that serves food and alcohol. Applebees serves alcohol, too, but you can be six years old and get a table whenever you like. Although this bothered us, he said it wasnt time to cut our losses, and that hed just watch the movie downstairs. Fine. We get to our seats, minus one party member, and order our food... and this theater, in Idaho, on the biggest movie day of the year, is out of french fries. Out of sliced POTATOES in IDAHO on THE BIGGEST MOVIE DAY OF THE YEAR. I guess the manager has never worked Christmas before, or just doesnt understand that a place that is "known for its good burgers" might want to keep fries stocked. And this wasnt even a night showing...they were out by 3pm. And before I forget, they had run out of mustard. A condiment. For burgers. On the biggest movie day of the year. However, when the food arrived, we were pleased to find out that it was sub-standard as well. My 15 dollar burger (with a $2.50 up charge for cheese and bacon) was over cooked, dry, and somehow cold. The salad that I got in lieu of fries was soggy, and tasted like the lettuce had spoiled. Nobody in our party finished our meal due to the low quality. They also charged us for two of an item, but were kind enough to remove that from our bill. The sign we should have seen to how our evening would go was the service we received from Becky... she is the one who initially told us that my cousin wouldnt be allowed in. We told her our situation, and that nobody had told us this would be the case. The only thing she offered was a clearly forced "sorry" with a smirk on her face. When my uncle went downstairs to make sure my cousin could get a seat in the downstairs of the portion, we asked if we could wait in the bar area for him to return. Becky said that they would be closing that soon, and we werent allowed in for that reason. I couldnt help but laugh at this point. As we went to sit on a bench to wait for my uncle, I had the pleasure of overhearing Becky make some snarky comments to a couple high-school aged girls who were also working the area. They had a laugh at our expense, and I kept my mouth shut for the sake of my mother. We should have asked for our money back and left, but these were the plans my family made for Christmas night. Never again. The service was terrible, the food -that they still had- was awful, and the prices were too high. I am embarrassed that we didnt walk out of there. Not only will neither me or my family ever be a patron of this disappointing theater, but I plan on creating a Yelp profile to warn more people of the dreadful experience they could end up paying for. This is my first negative review for an establishment, and definitely my first 1-Star. It took a special kind of crappy place to make me write this. Just... terrible... all around.
First few times were good but over the last couple of visits My wife and I have decided to boycott and not use this theater anymore. The first issue we had was being "double booked" with our seating with another couple, we used the online app paid for out tickets a day in advance and choose seating in the VIP section but when we arrived a couple was sitting in our seats, after asking them to move they flashed tickets at us saying these were their seats. We got an usher and they took a quick glance and said they have these seats and of course all the seats were taken around. After talking to a manager they refunded our tickets but put to waste the $40 in concessions we blew in there. No movie. The second time My wife and I rushed to the theater after getting a babysitter. We show up and grab our tickets from the kiosk because we bought the ticket online of course we choose our seats in VIP and hear upstairs, I am dreading someone sitting in our seats but I say to myself it could not happen twice. Well we never got that far, we were stopped by the ticket person requesting my I.D. not I have gone to this theater prob 20 total times since it opened and always sit in the Vip section because it is nice and the seats are larger and I have NEVER been carded. I laugh at the ticket person and say that we are seeing Star wars and it is rated pg 13 and I know I look older than that. they state that because they sere alcohol from the bar upstairs everyone has to be carded. I dont even have my wallet because my wife drove and I dont drink at the theater and NEVER been carded before. I joke again and say I will not be drinking and know I look way over 21 and they person agreed, asked I assume a manager that walked by if they could let us in because the movie was started the lady looks me up and down and states no and walks off. I am irate this time and ask to see the manager, they send me down to the popcorn stand and tell e they will radio the manager over. I go over and stand for about 5 min for a guy dressed in a suit chatting with employees to tell me to go the box office and they would help me we get there and wait another 5 min for them to explain what happened for him to say oh we have signs posted and give me my ticket money back. again no concessions refunded. I showed the manager there are no signs posted coming in the door, the kiosk or elevator we took to get upstairs or online telling us when we bought the tickets, He states that usually there is a sign that is posted on kiosk someone must have removed it with no apology.
The quality of the movie experience is unparalleled in Idaho. Latest technology in sound and vibrating seats in some theaters. Great visual experience. Beautiful decor has the elegant feel that you might expect to find in a major city, but not little Meridian, Idaho. The Village revolutionized movie prices in the Treasure Valley. Tuesday nights became $5 nights and so other theaters in Ada county responded. Thanks! Look for other Tuesday night specials - especially at Backstage Bistro - the restaurant upstairs that offers a limited menu to the theater. Can you beat a $6.00 1/4 lb. burger in beef, turkey or vegetable with the thinnest fries around? Theater size and technology vary. Some offer VIP seating in the balcony where you look across or down to the screen. These seats are only available to a 21 and up audience since alcohol is available with dinner. A limited menu is available and service continues until the previews begin. Arrive 2-30 minutes early for wait service or get your food yourself at the counter in the hall. The seating here is larger, wider, reclines a bit more, has wider and square armrests (good for plates), and is the same price as non-vip seating. Seats are reserved so it helps to get your tickets in advance to choose the best seats. There are always pros and cons to this, but I like knowing I will have a good seat no matter how full the movie is. Similar to other cinemas the movie theater food has outrageous prices. The secret though is to step to the left to the coffee shop. The same counter works for all of the items, but you can get gelato, giant cookies, pastries or hot cocoa for one half the cost!! You can buy these items at the normal counter, but it has a very separate feel. The restaurant upstairs is my favorite at the village. Great food and service. Im not sure what the experience was for other visitors to the Village Cinema, but I have had courteous service and a great experience every time that I have gone. Since it opened, Ive probably been to about 25 movies, so I think that is a good sample size. By the way, Tuesday nights are crowded so plan accordingly.