|Address:||1949 Star Shoot Pkwy, Lexington, KY 40509, USA|
I purchased the down front, no steps handicapped seat since I can no longer walk up steps. We get to the theater early enough and Wa la there a couple self entitled young people in them. I told them I had purchased those seats and they argued with me and said these were their seats. I was walking back out to the front to get someone to remove these two thugs and finally an employee showed up delivering food to another patron. She ask them for their tickets, after they steadfastly denied being in the wrong seats and after she confirmed my tickets were correct section. Then they finally produced their tickets but for level C! By then, the movie is already going. They had to have the last word then saying they liked level C better anyways! Well if they did then why did I have to hunt down a theater employee to throw them out of my seats long after the movie was started. I was never offered anything for my inconvenience, not even an apology. If your company is going to sell handicapped seating, then perhaps you should enforce the priority seats since these young people wont move even when they are caught! Lastly, no phone number was provided for me to call for help and if I had to walk back to the front for help I was leaving with my money back! Handicapped people can barely walk to the seat and you expect us to chase you down to get to sit in my seat. Whatever happened to ushers that use to enforce seats? Perhaps I am old school but your seating issues are unbelievable. For the price I paid, I should not have had the hassle that I had!
Exspensive Theatre to go with some of the filthiest most uncomfortable bathroom exsperence I have ever had! First of all the price for a soda is $6 I gor a Medium Drink and Nachos and it cost me $14. I went to the bar had 1 beer that was $9. Thats all fine. But when you go to the bathroom you see more penises than Boogy Nights. Their bathrooms are the stinkiest exsperence ever and their urinals dont contain any dividers between each one so as soon as you walk in there are wieners flapping everywhere and you have to worry everyone starring at your junk or of you have kids DO NOT let them go inside the bathroom. I was shocked it is worse than peeing in a big troft. How can you have such great sound and nice chairs in your theatres but NOT have dividers to seperate men in the bathroom? I really wanted to complain and get my money back but I was to concerned someone would be like "Oh hey your thatbguy with the tiny wiener I seen you go to the bathroom 3 times during Wonder Woman" I am not even joking worst theatre exsperence I have ever had. Not worth it for the smelly open for anyone to see your private parts bathrooms.
Best theater around. Period. I used to drive all the way to Nrwports AMC on The Leave, but since the remodel and renovations, nothing around can touch this place. 1. Great concession selection that are always offering something new. Almost to the point of full meals. 2. They have a full bar in the lobby and allow, a maximum of 3, drinks within the theater. 3. The picture and sound quality cant be touched... ESPECIALLY if you have the pleasure of enjoying a film in their singular RPX theater. It has the best Real D 3D around with high definition video playback and Dolby 7.1 surround sound. It really crates a one of a kind cinematic experience for a movie lover. Plus the rewards get me free concessions and movies quite frequently. Finally, the best thing... You can purchase your tickets on the Fandango app in advance AND select your seats for reservation. I love not waiting in line and having to arrive SUPER early to get a good seat. You just have to remember to buy your tickets in advance. It is incredible.
While I normally adore this theater a recent experience has changed my mind. When picking up tickets I was provided tickets for the wrong day. This wasnt a big deal, I called and they said I could just stop back in and get the correct day. Well I attempted to do so, but apparently this theater makes up the hours they are open day to day. There was over 8 people there waiting around trying to get tickets as well. Tons of employees were walking by, but none offered an opening time. When I called about this, because I didnt want to lose the seats next to my group, they were rude, unhelpful, and didnt care that I was going to have to make 3-4 trips out there to get the correct tickets for just one show. When asked about the posted times online they said someone just made those up. A place of business has standard hours. By changing day to day or even week to week, you confuse, upset, and lose customers.
Horrible! Beware there are assigned seats! Would not have been bad if we had been forewarned! I took 10 teenagers to see a movie. None had ever heard of assigned seats and since the whole theatre was open when we went in they sat wherever they wanted. Many people came in late, which was a disturbance. Half the theatre was in the wrong seat so when the manager came in and made people move, that was a distraction. The people who came late obviously go to this theatre quite often because they had no problem telling people to move. There are no ushers and we thought the whole process was rude and annoying! We will never be back to Regal theatre. We will keep our business on the south side of town! I now know to always check for "reserved seating". If the movie had not been so good our entire evening would have been ruined!
I have never liked Regal Cinemas. Now it is one of only 2 theatres in Lexington so Im forced to go there. All I want is a cup of ice water and they have the smallest courtesy cup of water I have ever seen. When I asked for a bigger cup they said I would have to pay. I understand the cups cost money but the courtesy water cup could be a little bigger. I should not have to leave my movie and stand in a line to get more water after I have had basically one sip. SOMETHING needs to be done to. I also would like to point out that the so-called "reclining" seats are the worst I have ever encountered at a movie theatre. They barely recline at all, leaving me stiff and uncomfortable while trying to enjoy my film. Please give out decent cups of water and fix your reclining seats, Regal. Then Ill give you a better review.
I asked for tickets in the handicap section. They did not ask if i wanted a seat to transfer in and just assumed i did not. I sat in a seat like i do any other seat. A few minutes pass and people who are not handicap were sold the seat i was in. I looked around. There were teenagers sitting in handicapped seats. Those people went to ask to purchase different seats. The manager told them it was sold out. It was clear it wasnt with plenty of empty seats throughout the entire movie. The manager then came up and asked me to move? Are you serious? I should have left and got a refund but i was with someone who wanted to see it. Terrible service and the worst movie experience Ive ever had. Will not be returning and telling everyone i know not to either.