Edwards Boise 21 & IMAX

7701 W Overland Rd, Boise, ID 83709, USA

Address:	7701 W Overland Rd, Boise, ID 83709, USA
Phone:	+1 844-462-7342
Site:	regmovies.com
Rating:	4.3

Location

Edwards Boise 21 & IMAX: A Deep Dive into Customer Reviews

Quality of Service

Inconsistency in Opening Hours: Customers have reported that the theater does not adhere to its stated opening hours, leading to confusion and inconvenience.
Managerial Behavior: Some patrons have found the management to be rude and unhelpful, particularly when it comes to addressing issues or questions.
Security Concerns: Instances of perceived discrimination and unnecessary surveillance by security personnel have been noted.

Accessibility

Entrance Issues: Customers have faced difficulties with the entrance, either being kept waiting or being told to leave despite arriving at the stated opening time.

Pricing

$5 Tuesdays: The theater offers a $5 Tuesday special, but the experience has been marred for some due to issues with service and security.

Types of Services and Entertainment

IMAX and 3D: The theater offers IMAX and 3D screenings, but customers have reported technical issues affecting the viewing experience.
Automated Ticketing: Self-service kiosks are available for ticket purchases, providing a quick and efficient process.

Audio-Visual Quality

Sound System: Multiple complaints about the sound system, including missing channels and distorted audio, have been reported.
3D Calibration: Issues with 3D calibration have been noted, leading to eye strain and a subpar viewing experience.

Film Selection: Concerns have been raised about the theater's choice of films, particularly those that cater to specific ethnic or social groups. The absence of certain films has been seen as perpetuating division and lack of representation.

Additional Insights

Edwards Boise 21 & IMAX is a well-known theater complex offering a variety of screening options including IMAX and 3D. However, it appears that the theater has room for improvement in several areas, particularly in customer service and technical aspects. The theater's choice of films has also been a point of discussion, raising questions about its role in the community.

Photos 100

Reviews 5

Megan Kal

I went to this theater on a Sunday morning to buy tickets for an upcoming fathom event and was amazed at how rude the manager was. Their website stated that the theater oppened at 11:00am on Sundays so I was there at 11 but was left waiting outside for 10 minutes until a young ticket box worker showed up (He was the most respectful out of all of the employees I encountered) he answered a few basic questions we had but we were still left waiting outside, expecting the doors to open any minute, which they didnt. It was now 11:20 and we saw 2 more employees use the same entrance as the other but they ignored us completely. So we decided to go in through the door theyd pone through and as soon as we stepped inside, just wanting to ask questions about when we could be allowed to buy our tickets, they were aggressively telling us we were not allowed in the building at that time and that we needed to leave. We went back out and waited a few more minutes and then came back in, got yelled at some more, asked the younger employee to see a manager and then was told by the manager that they were not opening for another 15 minutes. This theater is supposed to open at 11am and we were asked to leave the theater at 11:30 because they were still "closed". The manager said she could not sell us tickets before they opened because she had no money for us to buy them with (what does that even mean) but we were going to be using credit cards so that didnt even matter. We left the theater heated and annoyed, came back 15 minutes later (the doors were just now being unlocked and it was close to 11:40) and bought our tickets at the automated stands in a total of 2 minutes and then we were gone. I was very disappointed with the customer service here and am even more annoyed that this theater was not true to their online posted hours. I will not be coming back to this theater.

Ro Parker

I understand Regal theaters is not bringing the Cesar Chavez biopic to Ada County but instead showing it only in Canyon County. Here is why this is problematic: 1. It sends a message that only a place that has a higher population of Latinos would be interested in watching this. 2. It sends a message that only Latinos would benefit from watching a movie that details the life of a Mexican American labor activist. 3. It continues to keep our issues seemingly different and divided, if we keep framing them as "ours" and "theirs". 4. It prevents folks who are not "Latinos" in Ada County (where we are supposed to be the most progressive county in Idaho) from seeing perspectives different than what they grew up with. 5. It further serves to alienate Latinos from being seen as members of the community--instead pegging them as outsiders whose movies would only be shown in areas where there are larger concentrations of Brown folks. 6. It prevents the opportunity for non Latinos to watch this and have conversations about issues they might not even have realized were a problem. 7. It prevents us from moving forward and seeing that all types of oppressions are interconnected, from immigration, labor rights to our local Add the Words campaign. These issues are ALL our issues when we are part of one community and these seemingly insignificant decisions made either perpetuate the status quo or challenge it. I hope there is consideration to challenge the status quo and bring the movie to Ada county. I know Boise State University is planning on offering students tickets and transportation to attend. If Regal screens it in Ada county, I think it would surprise folks how many people would attend. Thanks.

James Hutchison

Under no circumstance should a theater provide an unsatisfactory movie viewing experience and this one never fails to disappoint me when it comes to there being an obnoxious flaw with the presentation of the movies. A while back, the "chinese" theater had a sound issue on the left front speakers that when I was watching Star Trek the front left speaker was not working and left dialogue near in-audible. I complained to the front ticket guy and they "fixed" it by upping the volume of the other speakers and re-routing one of the channels. I came to the exact same theater literally months later and it was in that exact same state from that day they fixed it, with the sound being just wrong. You can tell because you feel partially deaf in your left ear. Next, their 3D is almost always uncalibrated properly and will probably give you severe eye strain. In the IMAX, I witnessed the left and right eyes being 1 frame out of sync for half of the movie Avatar. The action sequences were unwatchably blurry. In one of the regular digital 3d theaters I found that one eye had one frame and one eye had the other but the eyes were never in sync, so you were watching a 3D movie at 12 frames per second per eye. Guess what, also unwatchably blurry for action sequences. Then in one of the un-named theaters, the picture was jittery and would strobe slightly in-and-out of blurriness. Absolutely terrible; the theater is a joke. Oh it also had motion blur.

Nyk Fry

Really excellent screens and auditoria, but they simply do not care about their audio system maintenance. Hit-and-miss, really. Not only are several theaters lacking channels (which we pay a premium for to work), one had a center channel (dialog) which was distorted - this sort of thing on many visits, and on both the previews, and main feature - and when telling managers there, they are nonchalant, even one was seemingly ready to fight. Only once was it truly bad enough for me to get a refund, and all I did was pay more to upgrade to IMax at a later showing - Im not trying to get free stuff here. Emailing Edwards website yielded zero response. Thats the only reason I am writing this, because they refuse to address the problem when I have attempted to deliver constructive feedback. I was very friendly. The best I got from one manager was, "the systems are old, so were not going to do anything." Also, just because "no one else complains" doesnt mean it isnt happening, or that no one else notices. I hope to go to a theater where the staff are as enthusiastic about movies as I and others are. Please fix it, then the other half of the movie-going experience will be complete.

ginger snaps

Went there tonight for their $5 Tuesdays and took my bag in with me because I can carry my medical supplies in it. When my partner and I went inside, I wasnt subjected to a search, but a manager did watch me and then called security who followed my partner and I into the theater and stared us down from the bottom of the steps. My partner left to get a drink and the security guy kept glaring at me. It was me and two other people in the whole theater. I was on one side and the other couple was on the other side and he chose to stare at me. I got up to go find my partner because I was uncomfortable and he followed behind me by at least two foot distance until I reach the main area. I didnt complain to anyone because I wasnt sure precisely how to describe my complaint to a manager. I wont be going back there though. Thats pure discrimination and I would have gladly undergone a bag check if they had asked me to. There was no need for a security guard to follow me throughout the building.