|Address:||49500 Seminole Dr, Cabazon, CA 92230, USA|
A Private User
**********READ THIS REVIEW, 100% true and happened at $25 Blackjack tables on 5/1/2012 at the Morongo Casino in Cabazon, CA***** ***I WISH I HAD THIS REVIEW PRIOR TO GOING**** Hi, If you are reading this, there a few reasons for it: 1. You are looking for a nice casino to go to, and you keep hearing bad things about the ones in LA, 2. You have tried the ones in LA and are looking to try somewhere else 3. You might be passing by and decide to stop... No matter what the reason, please read this first... I am a very experienced blackjack player. My trip here was after a weekend in Vegas, and I frequent my local casino weekly. I bought in for $500 in the high limits area and there were 3 other players at the table. Everything started good for me with two blackjacks, and went downhill from there. I lost half of my buy in within 5 minutes at $25 a hand... After the first two blackjacks, face cards were lacking to the point even the dealer commented wow, where are all the face cards... On 16s, the dealer kept pulling low cards and not once did he bust... After I lost at that table, I went to play alone at the table next to me with another $500 buy in. Again, it seemed like there was a shortage of face cards and again the dealer commented on "where are the face cards"??? This time I was smart enough to walk away after losing about $300 and drove back to my hotel in LA two hours away. I guarantee you those cards were missing the proper number f face cards. I even looked up the CA gaming commission and this place is not listed as they are a sovereign Indian nation. I dont mind losing as long as it is fair without cheating. This place is definitely cheating people so be careful. Even the name "Moron go" should tell you not to go here. I didnt play slots or anything else, but I know black jack was rigged. Best of luck if u go...
A Private User
My fiancee and I used to go to Morongo casino several times a year to eat at the wonderful Cielos, go dancing and see music acts in their clubs and stay in one of their awesome rooms. We never had a problem and everyone was very nice. However, money became tight and we werent able to go for a while. One Christmas my fiancees gift to me was a night at Morongo, specifically to take me dancing. When we got there, both of their clubs were closed for remodeling. Im not a gambler so we ended up having an early night. My fiancee called the casino the next week to see if he could get a discount on a room when the clubs opened back up, since the website didnt say the clubs were closed (I see it as false advertising when the website says "Come enjoy music in our clubs!" But both are closed). The lady on the other end told him that she would have the manager call him. We did not receive a call. He called again and again we got the run around. I wrote a letter later on, and still no response. They obviously didnt find our patronage very important and didnt want to bother acknowledging an issue. If we had known the clubs were closed we would have waited to go when they were open. During good economic times Im sure they can get away with bad customer service, but during times when people dont have money to blow on casinos they should rethink their policies. As for me and my fiancee, we have not been back since, and I never will spend my money their again. Thank you Morongo for ignoring your customers. Im sure the Pala and Pechanga Casinos appreciate it as well.
We stood at the Casino Resort for one night. The casino itself is nice, has many slots, table games, nice bars and a Poker room. There is a small food court which we did not visit. We signed in for a Membership card and got a $10 discount on the buffet per person. Buffet was o.k. The casino cannot be compared with those in Las Vegas - they do not serve free alcohol (but you can buy it) and slots are tight and more expensive. No go-go-girls. Poker room is run well - competition is weird to crazy. Room rate $119 plus appx. $17 resort fee. The fee ist too high compared with other casinos. The resort does not have a Starbucks or Espresso-Outlet :-( We did not use the pool due to bad weather conditions (May 2013, rain, wind) and did not use the spa. The room is very nice. New furniture, very comfortable bed with nice linnen and covers. Very spacious bathroom with sliding door, step-in shower (no bathtub), everything like you expect from a place like this. The coffeemaker and coffee/tea privided is like theese in every cheap motel :-( TV-channels are limited and the remote controll did not seem to fit with the system, but it worked. The gues information folder is somehow rundown and should be replaces. The walls between the rooms seem to be very thin - we could hear our neighbours next door in daytime and once at night. We turned down the air condition and heard a buzzing noice all the time maybe from the aircondition in the room next door. This bothered me. In my opinion the place is overpriced a bit due to the restrictions on comfort.
Almost everything about my experience at this resort was great. The buffet had a phenomenal spread, the variety of gaming made gambling fun, and the suite had a beautiful view along with pleasant amenities. The reason this establishment is receiving two stars instead of five is the way I was treated upon checkout. Upon checkout, I noticed that I was billed $35 for a movie that was never rented. After trying to expain the simple error that must have occurred, I was told that a supervisor would have to look into and give me a call later in the day. I received a call from said supervisor later in the afternoon and was told that she verified through the movie company that indeed I did rent a movie. Now dont get me wrong, after spending over $1000 at their resort, I have no problem spending $35 on a rental; that is if I had actually initiated the rental in my suite. I essentially was called a liar by this supervisor, and she had no intention on being fair and reasonable. I "rented" an in-room movie and was going to have to pay. So, to be fair and reasonable, I have decided to give this establishment a two star rating. This small mistake on their end, which is less than 3% of what I had spent at their resort and casino, could have been handled in a much more respectful manner, and based on principle, I will never return. I will gladly go to another resort to spend my money.
Its funny how most casino review start with how much money won or how much smoke in the casino... Seriously? I like to think of casinos as a travel destination. A combo of hotel, fine dinning, and entertainment (gambling). Morongo first began as a small place with some slots and tables and turned in to a tower hotel like Palms in Vegas. The main claim to fame is the fact that its an Indian (Native American) casino, where gambling is allowed for ages 18 and up. Yah for all high school and college students! If you are over 21 already, you may want to avoid the kiddy pool and swim with the big fish like San Manuel or Pechanga. Casino Morongo use to have a very catchy commercial tune that I wish they would bring back. This is also where I started my part-time job in college of Poker Hustler. Although my record here was horrible compared to other casinos, this is where it all started. The slots are fun, if you are into them. The buffet was pretty nasty, even with a coupon. I still have not gone to their club. I heard now they have room rates for about 59 bucks on weekdays. I should try out both the club and hotel. Morongo is no Vegas, but it is a nice escape that is within driving distance of LA, OC, or the IE. Give it a try! Just make sure to drop off your wife or girlfriend at the outlet near by first. Then you can enjoy yourself.