Pechanga Resort & Casino

Reviews 3

CA

Cali Love

Heard the radio ads/believed the hype, and sent my wife and her friends there this last weekend. Have to say Im significantly disappointed, not only with their experience, but also with how the management and staff conduct themselves. The girls started off in a room that hadnt even been cleaned?! While they were waiting for the management to sort this out, the other girls noticed how uncomfortable/"Saggy" the mattresses were, which was also noted. They were moved to another room by 2 bellmen that were very nice. Once in the other room, they made sure the beds were better, and the room was clean, before unpacking. The next day, they came back at the end of the day to get ready to go out that night, so one of them drew a bath. Minutes later, they discovered that the entire bathroom was flooding?! They again called the management, who sent people to mop up. They got ready in the middle of all this, and fans were also left to try and dry the carpet. They came back from dinner, the fans were still on, no messages or contact was made by hotel staff to give any updates on the issue, so another bath was drawn. 15 minutes later, the bathroom was flooding again, so management was called again and a maintenance personnel arrived to address. The cause was a bad seal around the tub drain, which was fixed, but it was now 10pm, and the carpet was still wet and squishing under the girls feet. The manager, "Robert Nyogen", argued with the girls about this issue, saying they could move rooms on their own, with the other option being that hed credit them $40. This conversation lasted just over 30 minutes, and ended with the other girls too tired to listen to it all, as it was now 11pm, so they ended up sleeping in the wet room, as it was their last night and they were exhausted from a full day of wine touring. All in all, a very disappointing experience for them, but it didnt stop there. One of them left behind an item valued at more than $100, so I called personally. No one answered when I called lost and found, so I left a message. I received a call the next day from a female staff member, (I didnt catch her name). She was very short and blunt with her communication, and said nothing had been recovered. I asked if both rooms were checked, to which she said the girls never changed rooms. I confirmed that we were talking about the same party, to which she confirmed by reservation name, which was indeed the same. I assured her that the girls had changed rooms from the original room, to which she snapped back saying that I was incorrect. I offered to text her the pictures of the girls changing rooms, to which she said she had no interest, her notes showed they were only in one room. This level of incompetence and indifference to facts took me by surprise, but it was clear by her tone that she had no intention of helping any further, so I realized I had no other choice but to end the conversation with her, it wasnt going in a positive or helpful direction. Having an issue with management while there is one thing, but also having an issue with management like I did speaks volumes to what kind of place Pechanga is. It baffles me that the management directive is to engage and foster these types of negative interactions with their guests/customers. As a Product Placement specialist for TV and Motion Picture, the only thing that I can come up with is that Pechanga subscribes to the Hollywood mantra of "There is no such thing as bad publicity". Well, Pechanga, Ill go ahead and help you out there and make sure I go out of my way to let all of the industry people I deal with know about how you conduct business there and treat your guests. And-lest it be surmised by the readers that this is an isolated issue-I can point out your 3 star rating before I EVEN started this review. That a lot of low marks to drag it down to mediocre levels. The BBB rating is also an accurate reflection, so its certainly not an isolated issue here. Shame on you, Pechanga...

LU

Luis Patron

Quite some time ago we went to this place and had their buffet. For some reason we did not think much of it. Years later we returned during a very hot weather spell to play Bingo, which turned out to be a very pleasant experience. The Bingo Hall is an ideal place to pass some time, with free drinks and even pop corn, sofas and plenty of room, it was a lot of fun. The place was perfectly air conditioned during our game which lasted almost 2.5 hours. We decided to try one of their many restaurants, this one called Bamboo, which offers variety of Asian dishes, but mostly Vietnamese Pho, which turned out to be very delicious with a broth to be remembered. We opted for their Pho Dac Biet (#87) which is a special combination of all their Pho offerings. Everything was very tasty, and next time I will definitely ask to have the noodles on the side, since I do not like my Pho inundated with noodles, even though these were very thin and almost see through. At $11 each, it was a meal in itself. We also tried one of their appetizers called Imperial Rolls, mixture of Shrimp, Pork and Vegetable wrapped in rice paper, deep fried. Turned out to be also a winner. Service was top notch, everyone courteous and prompt in their performance. Well worth it. This hotel is really good looking, and compared to the neigboring competition, puts them all in a second tier category. They keep bathrooms, floors, etc., in clean and shinning condition. We have not stayed there, but believe me, its in the agenda, as soon as the demand and the hot weather of summer, cools down. We went to the Bingo for 3 days in a row, due to the heat wave and our mediocre air conditioning system, so we ate there each night. The second night we ate at the Coffee Shop, which was serving a tacos special being Tuesday. Very nice presented, with an above average beans and rice as part of the dish, guacamole, delicious salsa and even chips. This plate went for around $10+, and everyone in our group of 3, loved it. I also asked for their French Onion Soup, knowing how rare a good onion soup is to be found, but this one hit the mark. Excellent dark broth, right cheese, too easy to consume. Next day we went to their food court and had a Cheeseburger plus an order of wings, I did forget the name of the place, but it looked like all the offerings were going to be tasty. They have bakery items, which we tried one or two, coffee and wine, which we did not at this time. This place brings honor and class to Temecula, surely a good bet for the highly deserving travelers looking for a good looking place, and for all residents in the Souther California area, special those in the Inland Empire. We really like the place, super secure, clean, excellent treatment, and surely a grand Bingo Hall for those who enjoyed this game of chance. Not too mention their countless machines, and tables downstairs. 4.5 Stars.

JA

Jason Lum

Luck be a lady tonight! I use to love watching the original Pechanga commercial staring MY MAN Frank Sinatras song. If you ever have the thirst for a real hotel and casino experience similar to Las Vegas or Lake Tahoe, go to Pechanga. Located in the IE near where the 15 meets the 215 freeway. Normally, you will probably will never go to Temecula. If you dont want to drive to Vegas, stop by this diamond in the desert. Poker room is intense. This is the only poker room Ive ever seen that was filled with hardcore poker fans, besides Commerce casino. It is a large open area upstairs with TVs all the way around plus one big projector in the middle that shows Monday Night Football games. On weekdays, there is usually a tournament or special promotion going on. Like "Rack Attack" where a table is picked at random and $100 is added in the poker pot each hour. There are also high hand drawings for money. As you can tell Ive spent some time "working" here funding my college lifestyle back in the day. I highly recommend getting a rewards card because you get about dollar per hour in rewards playing poker (probably higher comps for slots and other table games). You can use the comps to easily buy food or items at Pechanga, maybe get a free room. The food and service in the poker room is excellent and inexpensive, so you never have to get up. You can also get free soda, water, and coffee (not alcohol). So enjoy a free drink with your poker game or meal. The Casino floor is easily the size of large lodge hotel in Lake Tahoe. You may get lost. If you were to find this casino by accident, you cannot tell this is an Indian Casino. This place blows Kid-go, I mean Morongo out of the water! Pechanga is 21 and over so no babies. I like how the poker room is upstairs across from The Silk Club, so you can have a nice "view" while waiting for your poker table. The upstairs is very colorful with columns that change colors every few minutes. This oval shaped walkway has elegant staircases that looked down at a bar/ lounge area. This part looks amazing, at least to me. Its like a watering whole for bar hoppers and clubbers. So, while your girl shakes her money maker you can join the men in the poker room. Ladies also welcome in the poker room. Dont worry men are use to losing there money, so dress up in your best outfit and put amateur poker players to shame! There are also a lot of fine dining areas. I have not had a chance to try many of them. I like Kelseys, you can read my review. There is also a Food Court area if you look carefully. Its a bit hidden. The food is good better than Morongo. If you are cheap, after the food court hit up Eagles Lounge on the top of the hotel. Its a bar and lounge with a small dance area and no cover charge, so its FREE! High recommend! See you there and Lucky be a Lady tonight!

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