|6020 E 82nd St, Indianapolis, IN 46250, USA
THE WORST PRICE VALUE THEATRE IN INDIANAPOLIS. HERE IS THE PROOF! Ok folks. I never like going here at all before. I go to the Hamilton 16,just down the road. Ticket prices are better,meal prices are better,I-Max,3-d and even D-box seats. The bus line comes to AMC,so basically it is in the ghetto. I won two tickets to go to "Deep water horizon" on that Saturday at 7pm. I have been twice before and spent a mint. Now here is the rub. Your kids are safer at Hamilton. I got the tickets for free but I got the number one deal. WHAT A DEAL,FOR $16.00 AFTER TAX. And,its under a warmer. Is popcorn good under a warmer in a paper bag? No. I called the corporate line and told them if Im spending that kind of money I expect fresh popcorn. I had Austin from the theatre on the phone also first to try to let them handle it first. Austin told me it was cause of new employees. He said he had to go. Then I called corp. They told me that some theatres are using the nacho stand to also heat popcorn,even though right next to the warmer is the popcorn bin. I put in a request to have someone call me. Two weeks go by. Nothing. I call corp. again. In that half hour the theatres main manager called. She sound not very empathetic. She said Austin was new and doesnt know that all AMC theatres use the "pass by system". She said she loved the popcorn,she said she has never heard any complaints. I asked her if that was because she never got back to them. I asked why did it takes two weeks and for me to call again. She said she was busy. I shared with her what corporate also said about the pricing. HOLD ON FAMILIES! They said it was because they are so close to Carmel. Yet you have the Hamilton 16 who is closer to Carmel and their number 1 is $10.00 and with rewards card can be up to free. So how does a theatre who charges the most from a family at $16.00 ,in the ghetto get to latch onto the most expensive city that as a theatre is not the closest to that location? I asked her boss to call me. Its been two weeks. No calls. Look families we know the security issues Castelton has and will have during the holidays with all the riff raff that goes there and yes Ill say it,the dangerous folks with their pants around their ankles. Hamilton is a great theatre ,prices are low and the experience is great. One more thing. AMC was rumored to be the first ones to allow texting and open phone use in all their theatres. I asked both Corp and manager ,they say that is not going forward. Hey by all means if you want to deal with theatres with all those people who are rude,have phones on,spend a mint for warm popcorn,AMC is for you.
This past weekend, my wife, my father, and I decided to see two movies - Wonder Woman and The Mummy. Both of these movies were seen at AMC Castleton Square 14, Wonder Woman in 3D (theater 4) and The Mummy in IMAX 3D (theater 8). While I enjoyed the two movies, my experience with the theater itself was less than stellar. On Saturday, when we went to see Wonder Woman, there was a fairly long line to get tickets and only one cashier assigned to the ticket booth. As we got into the lobby area, I noticed that the only place to sit was at the bar area, which contained high bar-stool style chairs. I didnt pay much attention to this at first, though it would come back to focus later. In the theater itself, the seats were comfy and were able to be reclined quite a ways back, which is a definite plus. Unfortunately, the theater was so warm I was sweating profusely by the end of the movie (my father was as well, though my wife thought it was a comfortable temperature). After the movie was over, my wife needed to use the restroom, so my father and I waited for her in the lobby. My father, who has had back and knee surgery, has difficulty standing for long periods of time and this is where I first realized the lack of seating area in the lobby was a problem. Today, we went to see The Mummy. In order to avoid the wait issues we had last time, we bought tickets online ahead of time and ended up getting to the theater early. While my wife purchased popcorn and pop for the movie, my father once again needed to find a place to sit down, and the only place to do so was in the bar area in uncomfortable high bar chairs. When we sat down, the bartender proceeded to card us (my father, who is 65 years old, had quite a laugh about this), even though we explained to her we only needed someplace to sit while waiting for the theater to open. She still proceeded to insist on seeing ID. I can understand it might be the theaters policy, but its kinda silly when all we want is A PLACE TO SIT DOWN! Imagine if a parent has a small pack of kids theyre trying to wrangle while waiting to see the latest Cars or Despicable Me movie, are they going to prevent them from sitting down while waiting for the theater to be ready? Very unacceptable. Once we got into the IMAX theater, the seats were sorta comfy. They didnt recline as easily or as far as the non-IMAX theater seats did. Also, once again, the theater was so warm that I was sweating by the end of the movie.
A Private User
Just returned from trying to view Pirates of the Caribbean: On Stranger Tides in 3-D. After alerting, twice, the one teenager that was running the theater that the movie hadnt started (was supposed to start at 3:15 and finally started at 3:40 - we viewed the trivia questions five times) there was no 3-D. Not on the 3-D trailers, not on the feature film. The movie was ghosting and looked the same through the 3-D glasses as it did with the naked eye. Of course, the management (which finally arrived after we sought to alert someone of this NEW issue) asserted that this is what the 3-D version of PotC looked like (sorry, but that simply is not 3-D, sir). We asked for a refund and complimentary passes... which we received. Considering that we got the refund and the passes Im giving the theater two stars and not one but someone really should examine the projector because what they were showing as 3-D simply was not no matter how "subtle" AMC claims the 3-D in PotC was. Now going to attempt to see the movie at Regal Cinema up the road. UPDATE: went to Regal Cinema in Fishers and saw PotC in perfect 3-D. I do believe the management at AMC Castleton need a course on what 3-D is supposed to look like as clearly they were not showing Pirates4 in 3-D.
A Private User
A year ago we paid $12 to join the Stubs reward program. We usually spend $50 when we go to a a movie. $10 for two tickets and $20 for popcorn and drinks. We did receive several rewards as you get $10 for every $100 spent. My husband saw a movie last Saturday and when he arrived he was told he had a $10 reward and his $12 annual fee was due. He paid the fee but decided to wait and use the credit when we went to movie together. We go almost every Friday. So when we went last night and wanted to use the credit, they told us that the credit expired on Thursday and there was nothing they could do. We argued that there was no warning of the expiration date and if they had not told my husband last week, we would not have known we had a credit. Why didnt they tell us the credit would expire this week? We argued for several minutes and it made our "date night" a littles less romantic. The theater manager was not helpful and just kept saying it was corporate policy. It wasnt the $10 as much as it was the point of the situation. Not a good customer experience. We ended up getting our money backing the tickets and leaving the theater. We are also going to request a refund on the Stubs card as we wont be going back. Landmark theater here we come.