iPic Theaters

Reviews 3

MI

Michael Wachtel

DO NOT GO TO THIS THEATER ! (I would give it 0 if I could) I visited this theater on Friday January 27, 2017. First, I wanted to provide a realistic review of the lack of service and horrid attitude I received as a patron to this theater. I initially arrived at the theater and there was very limited parking. The only choice a prospective patron has is to park across the street with very limited parking or to park through the valet. With the prices of tickets this notion is asinine. After finding a parking space across the street, I was told that tickets cost either $17 or $27 dollars. The $17 ticket force you to sit 10-15 feet from the screen, making watching the movie very uncomfortable. So I opted for the $27 dollar ticket with reclining seats, unlimited popcorn and waiter service. The movie was set to begin at 10:45 P.M. and I was seated by 10:25. As soon as I sat down I pushed the waiter call button for service. I was never approached, and a person came up to my seat and depressed the call button and told me someone would be coming. I asked him when, and he said soon. After 20 minutes, and the starting of the previews, a person came up to me and asked me what I wanted. I told him that I had been waiting for 20 minutes and did not want to order while the movie was playing. He said that he was sorry but did not offer a valid explanation why it took so long for a waiter to arrive after the movie starting playing. Up to that point I was never given any popcorn, and did not understand why it was not distributed prior to the start of the movie. A little while after the movie began, a person surprised me with a cart, and was giving out very small bags of popcorn. This was very distracting, and horrendous service for the price you pay for these seats. I told my waiter I wanted to speak to a manager, and no one came after the movie to speak to me. I have to say that this was the worst movie experience I have ever had. 1.) Waiters should take the orders for food prior to the movie starting as to not distract you from the action. 2.) Popcorn should be distributed in large buckets or bags as to last for the entirety of the movie, as the popcorn is "unlimited", not give once in a small bag, and never see you again. 3.) The staff was extremely obnoxious and rude. All of my past dining theater experiences at the AMC chain if theaters have been a pleasure, and was worth the additional cost of admission. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD. DO NOT GO AND WASTE YOU MONEY AS ALL OF THE SURROUNDING THEATERS OFFER MUCH GREAT VALUE WITH LESS OF THE ABHORRANT BEHAVIOR!

TR

Tracey Wilkinson

I really dislike writing reviews as I am in the customer service industry and I get really upset when I see my clients wrote a review before giving me the opportunity to correct the issue. In this case, I started out having a wonderful experience with IPIC Fort Lee, so much to where I snapped the experience and boasted about it to my friends. It was a great VIP experience, soda in a glass, warm complimentary popcorn. I ordered M&Ms and those where placed in a glass, my husband and I were quite impressed, did not blink at the price. Next experience not so great, but since anyone can have an off day I let go of the fact the waiter was slow and forgot my M&Ms and she just placed the box on the table when I reminded her; no glass this time. Okay, 3rd visit HUGH disappointment, we get to the theater after purchasing our tickets online to find out the app purchased tickets for the NYC theater and confirmed with the phone number at Fort Lee, problem (1). I told my husband lets just leave and try another day, we decided to stick it out and the night got progressively worst. We choose the late 11pm show and can I tell you the quality of service at declined extremely. It was the end of the night so I wont slam the waiter, but problem (2) for the night movie we got plastic cups not glasses, problem (3) I got a headache from the cannabis smoke , not certain how the waiters missed this as it was pretty potent, problem (4)we got cold food, well the fries were hot, sliders cold. The waiter told us the kitchen was closing so no point in sending the food back. Now, the problem is they want the same $50 for each show so why cant we expect the same service no matter what time the movie plays...smh. I cooled off for a view days before calling the theater to complain,( my fault should have walked out that night and got our money back). I spoke to a customer service rep, I asked to speak with a manager but he insisted upon helping me, after I spent 15 minutes telling him the experience, hes says let me get a manager for you...smh, isnt that what I asked for originally? Okay, he comes back to the phone after about 5 minutes and takes down my information because obviously the manager is too busy to deal with such trivial issues...smh again! Of course no one ever called be back, its been over two weeks now, but I noticed they just took their payment out of my account! Needless to say I WILL NOT be returning to this theater!!! To spend $128 for a night in a theater and get no respect is unacceptable!

PA

Paul Travels247

Discovering a new theater with reclining seats with blanket and gourmet food is a diamond in the rough. There are a ton of beautiful theater and art houses. The Nitehawk in Brooklyn and Alamo have been great experiences but I was not sure what to expect from this new theater. Upon entry, it is a brand new building. I mean it is so new that the surrounding areas are not totally completed. This theater is accessible to NYC if you take a five minute bus ride across from 175th St Bus Terminal off the George Washington Bridge. We drove and the parking lot was open but they did not check so it was simply free. You are supposed to get 4 hours free parking with proof of tickets from the theater. As you enter, it is shiny as a night club. There is the adjoining restaurant, City Perch, which provides the food for the theater. As you take the escalator theater, there is bookcase which has a mural install with two people. See the more pictures at foodlovergirl com blog. There is art throughout the hallways. There was some serious design and art money spent for this theater. There was a video of the artist in the pre-movie advertisements which was very cool. For the food and drink, you can order everything and they will deliver it to your seat which cost $10 per person for VIP seating fee. At our seat, we had the couple seating with a table in the middle. There was a button where you can press and call the wait staff. I have not seen this efficiency outside of Japan. There are also some serious cocktails and craft brews. We sat down and ordered with our waitress. We got the trios as they call it. It’s Angus Burger Trio Sliders for $16. It comes with Applewood Smoked Bacon, Romaine, Tomato, Sharp Cheddar, Secret Sauce, Garlic Toasted Brioche Buns. We also ordered Sweet Potato Fries for $8 and Tater Tots for $9 which were very tasty. Finally we had for dessert Cheesecake Brulee for $9. Overall, it was a real great experience. I would just prepare yourself to pay a little extra for the bells and whistles of this place. I would say that it is worth it every once in a while. I look forward to coming back.

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