|Address:||911 TX-114, Grapevine, TX 76051, USA|
This really is one of my favorite local theaters, and its certainly the one I patronize most often. Thats because the seats are decent and the price is right as long as you dont insist on 3D or XD. Im not a fan of the new "DBox" vibrating seats that theyre rolling out. If I want my seat to shake, Ill go to an amusement park. I say this because it vibrates to the sounds in the movie, not to the action. For instance, if the movie has characters on a rickety old mine train (a la Indiana Jones), Im fine with the shaking. Its appropriate. But dont shake my butt when the shower curtain is ripped away in Psycho just because the music is shrieking. Enough about that. My other issue is concessions. None of the folks behind the counter seem to have any clue that their customers are on a schedule. They amble around and fill orders in the least efficient manner. They wont accept payment until the entire order is filled (it could be processing while they are away filling things). On top of the service level or lack thereof, there doesnt seem to be any rhyme or reason to when the secondary concessions are open. Ive seen them open when the place was deserted, yet closed when there are huge lines at the main one. Not a big enough beef to make me go somewhere else, though, especially at their regular prices. And the refillable drink cup and popcorn bucket are a good deal, too, at least for my family.
The only downside to this theater is that everyone seems to have found it. Weve been coming here for years, and the only thing that has changed is the sizes of the crowds. For starters, its inexpensive for tickets. Second, the food is consistently good and is reasonably priced. Also, the crowds, although more plentiful, are there to see a movie. Ive yet to see a film where the fellow moviegoers ruined the experience. Its not the glitziest presentation; there are occasionally issues with sound and visuals on some of the older auditoriums (not in the new XD, mind you). But its a very small tradeoff for the overall moviegoing experience that I have each and every time I step in this place. If you read this review and decide to check it out, please be courteous and dont ruin the place.
I took Mom to see "Grandma," yesterday 091615 and the customer service was excellent. (I wish that I had gotten the young mans name) At any rate, I misplaced my car keys. I looked everywhere; under the seats, in the hallway, box office and even asked that the Managers be asked if they had been found and turned in. No, they didnt not have them. My mother, who is 85 and infirm was sitting outside theater #10 waiting for me. (She doesnt walk well) She told the agent, referenced above, and he went directly inside #10 and helped me look again. He found them! With no fan-fair, just a kind "thank you, maam." He is an outstanding employee. "Thank you, Tinseltown." BRAVO...
This is literally the only theater in all of DFW that my husband and I will go to. Its clean (except the bathrooms are a little nasty but its tolerable). The employees are friendly. Its a great place to go the movies and its never so busy you cant find a place to park or get into the movie you want. On top of all of that, the tickets arent so insanely priced. You can go to a regular movie at 7pm and it will only cost you $6-7. Its awesome! My husband and I can go to the movies AND get snacks and only spend about $20 total. You dont find prices like that anywhere!!
This theater has seen a decline much like the acting careers of Amanda Bynes and Lindsey Lohan. I remember this theater in my childhood as the spot to go for a balance of both theater quality and price. But in the present it only has its cheap prices to tout for which is awesome considering the advent of the overpriced luxury reserved recliner seating pooping up everywhere. I guess what Im trying to say is this theater is mediocrely suitable to watch a movie, its still a dump visibly held together by duct tape in some places, but still an adequate venue.
My experience with this movie theater is a okay experience. The Problem that I have with this Movie Theater is the way the employees Look and Act every time they see a "Black" Person, I have been at this Movie Theater three times and every time the same experience. Im so tired of how people treat people of color like we are all Bad People when you have White People that commit more crimes then we do.. SMH To All People That Has A Problem With "Black" People Get A Damn Life.. Because Black Lives Do Matter!
Worst customer service. Waited in the line thats right outside the rooms for 10 minutes before being attended even though they had three lines open, asked for a powerade and the guy said "we dont have any" I said, its right there sir (pointing to the menu listing) & he said oh well we only have it in the front. The only reason why I needed another drink is because the sprite that I paid $5 for at the front tasted like extra mineralized water (super gross for my taste). Worst movie experience ever.
What a find! With some of the best ticket prices in town, excellent (bright enough and in focus) digital picture and sound quality (no missing channels), this place is the exception to the rule in DFW. Not much a fan of XD-- its a big screen, but so what..? Not worth the extra admission. Still the cost of XD is still less than a regular ticket at the AMC-- and AMC has a terrible habit of leaving the left front speaker channel off! No thank you, Ill stick with this place.
We went to this theatre for a late night date. The movie was great, but the theatre was not so great. While standing in the concession line for a few treats, we witnessed the only concession worker wipe his nose several times, handle money, and scoop popcorn. Once we found the perfect 2 seats in the theatre, we had to find our B options because of a distinctive whif of throw up in our area. I will of course call and speak with management, as they may be unaware.
Price is good to watch a quick film but for a true movie experience I would recommend the HQ location in Plano. While their seats are improved the theater has an overall feeling of being older compared to the standard new seats in Plano. The lack of reservations with most movies is also a turn off. Maybe Im getting spoiled but those are must-haves lately. Also, the scanner for tickets via phone is broken majority of time.
I saw single-star reviews involving poor service quality & children <13 viewing R rated movies. Show up with an IQ at least matching your shoe size and the Help will always be professional and prompt. The tickets are well priced, but I do have Two complaints. No refills on beverages, and the venue is in a zip code I rarely travel through. This would be the theater I saw every new movie in, if I had the opportunity.