|2910 E Trinity Mills Rd, Carrollton, TX 75006, USA
|10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM
Ive had it. This place used to be impeccable with beautiful displays and great stock. years later this has all gone down hill. They still have a wide variety of large stock and always have a good selection of rock/slag glass for aquariums.... However; there "buy back" area is always in disarray and looks ugly as sin. The front is always littered with their dirty "buy back" tanks...Im glad they give people an option to rehome old stock and sell off old tanks, but you could clean them out or do something to make them not smell/look trashy. The stock has gone down hill with the place and so has the quality of employees. It seems like gambling if you end up talking to an employee who knows what they are doing. I took years off from the aquarium hobby and just needed a little guidance....instead I get widely chaotic advice and under-trained/educated employees. There is always a "hiring" sign in front of the store -- first sign youre doing something wrong with your staff. If youre constantly turning over employees like this place seems to,something is wrong with how they treat their workers or how they educate/prepare their workers. Every time Ive dealt with management they were condescending, so Im going to guess that gets translated over to staff. A shame, because the good/knowledgeable people who work there really are a joy. While shopping here in 2014 I have been given: bad advice about cycling, they told me an African clawed frog could live in a 1 gallon... that 2 angel fish could live in a 10 gallon minimum (Though another worker quickly disputed that), I was sold sick stock (the rest of the larger fish in the tank were culled) and chastised for bringing it back after 48-hours and lectured on water samples. Sorry guys, you told me what was wrong with the fish wasnt contagious and not to worry and then scold me when one of mine turn out to have the same disease? No. Just. No. Im not saying you have to flatter me, but at least knowing what disease youve introduced to my tank / offering to find out...and selling me the chemicals to treat it seems like common sense. I get better service and more reliably knowledgeable employees from big box stores like petco/petsmart.
Amazing! I have recently jumped back into having aquariums again and I have been scoping out tanks, supplies and materials on Craigslist and at PetSmart. I cant believe Dallas North Aquarium is about five blocks from my home and I never went there before. I visited yesterday and it is leaps and bounds above anything you will find at any fish department in any of the national chain stores. The prices are very competitive. Most of the stuff I buy on a regular basis (filtration media, food pellets, etc.) are considerably less expensive at Dallas North Aquarium. I noticed, on several items, they charged the same price for a large container of filtration media as I would normally pay for a smaller box elsewhere. They also have quite the selection of hardware and devices and gadgets for maintenance. I found a faucet hookup for my sink and some tubing which just made my water changes go from 30 minutes to fifteen minutes. They have stuff that makes your life easier and good deals on all of it. The fish room is well stocked on both the marine side and the freshwater side. The tank selection is amazing. The customer service is very helpful and knowledgeable. They were very accommodating and consistently checking to see if I needed any help. Very friendly folks. I will be a regular there and wont be going back to Petsmart unless I need to get dog food. Be sure to sign up for their email promotions and newsletter. ----------------- Addendum: Several Weeks Later I wanted to add that I still love this place and that there are several sales people who are very well informed and helpful and a couple who are slightly less informed, yet still helpful. You will come to know who knows there stuff soon enough by talking with them for a few minutes. They still have awesome deals, nice livestock, great product selection and good customer service. This is my first choice among local fish stores for my needs. Great place to get what you need and then some.
Bottom line is that this place ROCKS!!! Excellent service. Fair prices. Amazing selection. Beautiful showroom and display tanks. Very knowledgeable staff! I was a little tempted to mark "very good" instead of excellent for the service category... If you go to this place when theyre busy, you WILL wait a while for help (I avoid this by going late at night). But the reason is because the staff here REALLY tries to take care of everyone. They will give you advice, they will answer questions, etc. If youre there for dry goods and you know what you want, just grab and go, no issues. If you need help selecting a fish or coral, you might wait a bit, but expect help and knowledge beyond that of what youd get just about anywhere else. Their prices ARE a little higher than buying online (sometimes, not always), but thats expected; they have lots of overhead, lots of knowledgeable staff, lots of selection. Totally worth it to me. Plus, if you have an issue, theyre local. No waiting a week plus for mailing stuff back and fourth. I went in to buy a 5 gallon chi system about 3 years ago and left with a 125 gallon (I wanted a shark). I had it delivered and setup. Delivery guys were awesome, on time, prepared, careful, knowledgeable... anything you could ask. And I got a FANTASTIC deal!!! I had a weird "fluke" issue with a filter I bought there, and Wayne took care of me, even though MONTHS had passed on the return policy. Theyre great about special ordering items if they dont have something in stock (which is rare, these guys have everything). I now have a 300 gallon predator tank and DNA is always there to help with questions, emergency issues, etc. Ive built a great relationship with these guys and am TOTALLY loyal to DNA. Thanks Brian, Jason, Wayne, Corey, Ricco and everyone else at DNA!!!
In all honesty, I give them a star for the variety of their fish and products. However- what ruined it all was their poor customer service. At first, the girl who sold me some fish for my tank was very very nice and knowledgeable. Unfortunately, one of the fish had died (one seemed kind of strange acting before making to the tank, even), I took a sample and my water and the dead fish to the store and as soon as I walk in, they stared at me and I greet them with a hello which they never returned, eye contact and all. I felt disregarded as a client from the moment I stepped in and was feeling very uncomfortable. In the back, they explained to me the reason why they think my fish died, and the very nice and knowledgeable lady in the back, who I shared my impression of the poor service by the cashiers upfront with, went talk to the store manager to see if they could make an exception and change it or something but the manager said a straight out "no". You know, the fish was like $3, I couldve bought another one if I wanted to. If a manager cant deal with sympathy and empathy on such short amount even considering the feedback, then that person sure doesnt have an idea of the impact of losing customers, especially of those who additionally to the bad experience they are disregarded, then he hasnt realized the future loss of their clientele which translates into $$$. In the end, theres plenty of fish in the pond ;) where we can shop around and can be at least regarded more appropriately. Given the fact that Im not the only one who has experienced something similar, I doubt I will ever come back here. My two cents to the owners: hire people who are interested in the business, there are many people looking for a job out there wanting to fulfill and even go beyond expectations. -Eric