|Address:||2700 Potomac Mills Cir, Woodbridge, VA 22192, USA|
This theater is mismanaged. We often suffer through movies with babies crying endlessly and management does nothing. Bathrooms run out of toilet paper and management does nothing. Trashcans overflow and management does nothing. When the ticket machines used to print tickets bought online stop working management does nothing, and long lines of customers have to warn each other as they attempt to use the machines and fail. Seems like they would have "Machine Out of Order" signs pre-printed by now, it happens so often. So management has plenty to do that is not being done. Yet when our 17 year old daughter, who will be 18 in two weeks, went to a the R-Rated movie Nightcrawler, with her school photo ID AND a copy of her birth certificate (this is the only ID she has), she was not allowed to buy a ticket. My husband, who had dropped her off at the movie, turned the car around, went back, and talked to Manager Kathy Jameson. Kathy would not even look at the two forms of ID presented, and refused to allow our daughter to buy a ticket. I called and talked to Kathy, and she directed me to AMCs website, which she said was very clear. Its not. The theaters website says, "Show us your picture. Well show you ours." "For R-Rated Films: Under 17 requires accompanying parent or adult guardian (age 21 or older) and 25 years and under must show ID." Thats pretty vague. Yet Kathy Jameson told my husband, my daughter, and then me, that the ID presented must be in the form of one government issued ID with the photo and date of birth. Thats a good rule; but management should be able to make intelligent decisions, and when presented with the same document (the birth certificate) that would be required to get a government issued ID, along with the school photo ID, and a parent present, it should be easy for management to see that the person really is over 17, and allow her to buy a ticket. A good manager would make the exception, and perhaps advise the person to get a government issued ID of some kind, rather than ruin the evening for a customer. In the end, my husband had to stay and attend the movie, so that our daughters experience would be pleasant. Bottom line, the management of this theater is not doing what needs to be done to ensure that customers have a good experience. If you have another option, it may be a better one.
Inconsistent Policy enforcement. AMC decided to implement a policy practiced by no one except one person who accept tickets for entry into the theater. In celebration of my 18th Birthday, me and four of my friends purchased tickets to see "IT." The tickets were purchased at AMC the day prior. There was No mentioned of this policy. The morning of the movie, we verified our entry at the ticket window No mentioned of this policy. Yet, upon providing our tickets, we were denied entry by ticket takers (Joseph) because two of my friends were 17 years olds with High School IDs. A mentor and friend, over 21, took responsibility for our entry yet he was told, he was not our parent or Guardian. When ask to speak to a manager, It was not taken seriously. Thirty minutes into the movie, my parent arrived and manager was requested. Parent asked why is the Inconstant policy being enforced by one person when you have the front line cashiers selling tickets without explaining this inconsistent policy to ticket holders. The Manager on duty (9/17) stated he would speak to the cashiers and explained that the policy is being being enforced due to complaints. The Manager asked if me and my friends wanted to see another movie or receive a refund. We opt for the refund. To add salt to injury on behalf of my B-day, the manager deducted two dollars from our movie ticket for a refund fee for a movie that was now an hour into its showing, and not overbooked. Immediately refunding our tickets. The manager removed Joseph from his post. His replacement accepted each ticket and allowed entry without asking for IDs. I feel we were pre-selected to enforce this inconsistency policy. This was the worst 18th B-day ever!
My wife and I went to this theater last night. They have two lines to buy tickets, one for non-premier members and one for premier members. The two ticket agents worked the premier line first of which I am a member but was in the regular line. Inside they have the same set up except one register handled premier and one handled everyone else. As I waited for a family of at least 10 people to buy their concessions at the premier register, at least seven or eight people were helped in the regular line. The premier line had at least a dozen people in it behind me and was to the point that the woman behind me was physically poking me to get me to cut the regular line. To top it all off, ten minutes after the movie was scheduled to start, I had to go track someone down to ask them to start the movie. It took at least ten more minutes before they started the movie without showing any of the previews. Absolute horrible experience. They need to make one line for everyone to avoid a repeat of this situation and to stop trying to force people to buy premier memberships .
Very, very satisfied with my recent experience at Potomac Mills 18. I had not been in there for over a year, and was amazed at their new Dolby Atmos theater (number 11), as well as their IMAX room. OMG, the Dolby Atmos theater is BIG, and super-equipped. Electric seats with "butt kickers", electric reclining with foot rests; sound is really amazing, BUT what really amazed me was their double projector digital/laser set up. The picture was razor sharp...no !, lemme say that AGAIN, razor S H A R P. Like a 55" 4K television bright and sharp...only massive screen. This is really newest technology, and it made it a pleasure to view. The manager there invited me to "look around all you want" as I had not seen the remodeled theater rooms. The entire facility was clean and fresh smelling. This was a great experience. My wife and I will definitely return for movies best seen and heard on this high-tech application. Thanks AMC Potomac Mills 18 for everything.
They have 87 people working the concessions, but not a single usher to check on the actual theatres to catch people talking loudly or playing with their phones/iPads for the duration of the movie. Bringing this to anyones attention is met with no reaction whatsoever. "Well look into that in just a minute." Never arrives. No one paid good money to have you blind them with your phone because Facebook/Twitter is wildly more entertaining to you than the movie you stupidly paid for. That being said, the place is fairly clean and has a nice, accommodating set-up for its patrons. Concessions are, indeed, overpriced, but thats been a mainstay of the theatre experience since the 70s, so I dont know why anyones surprised. Enhance the experience for people who like to take 2 hours out of their weekend to watch the latest movie without interruption, and this place could be 5 stars easily.