Cimarron Family Aquatic Center

199 Red River Trail, Irving, TX 75063, USA

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Address:	199 Red River Trail, Irving, TX 75063, USA
Phone:	+1 972-721-6556
Site:	cityofirving.org
Rating:	3.1
Working:	12–9PM 12–9PM 12–9PM 12–9PM 12–9PM 12–9PM 12–8PM

Location

Photos 100

Reviews 24

Christie Lopez

Cimarron family aquatic center has the rudest staff that have no respect for adults. A birthday party was hosted for a friends child and it was completely ruined by the staff including manager that escalated a simple situation to calling the police and wasting an officers time. The family had brought homemade sandwiches, which the mother had approved by one of the staff members there, yet the manager decided the sandwiches looked to good to be homemade (hence this is a young man who probably has no training in the food industry/culinary arts). The childs party was ruined, the manager insisted on kicking EVERYONE out not considering everyone paid their own enterance- very inconsiderate and unprofessional. Never again will I go to this place. This review is coming from a former 10 year Water Safety Instructor of the City of Dallas with management experience and human experience on respect.

Prabin Shrestha

Guys who work there are douce bags. We walked in and they asked us that they were closing because of the thunderstorm. They asked us to wait until they open and after waiting for 45 mins we asked them to give us a pass for next day as it was getting late and we had a baby who needed to eat. They said that we need to wait until 9:00 pm before they can close. All parents were waiting outside and asking for pass and everyone was refused. They didnt even let kids use the bathroom. They gave us an excuse that they were talking to their director if they could close. The people who work there are really inconsiderate.

Ana Gallegos

This was my favorite place to bring my son. But it has become so strict..now he cant even get on the big water slide because he has to have a green bracelet (hes 7 yrs old and HE CAN SWIM). Wth? I know my son can swim, cant you take my word for it? I know I wouldnt let him go on the slides if he didnt know how to swim! They also told my sister ( 15 y/o) she needed one to swim in the lap lanes when they clearly saw her swiming perfectly fine. The lifeguard who told her that was just so rude. Done with this place, no wonder not that many people come here and they prefer the West Irving Aquatic center.

Brandi George

Their policies are excessive (they actually checked for my swim suit under my swim shirt) and no outside food or drinks being two of them. The place was quite dirty and had a lot of damage to the play structures for the price (I can understand adults being $8, but my preschooler was also $8 since we arent residents). We also werent warned about a 15-minute out-of-the-pool break (for the lifeguards to just play by themselves) that happened immediately after we arrived; try explaining that wait to a 1-yr-old and a 4-yr-old. Poorly managed city pool, but great slides for little ones.

Christie Myers

I used to come here but the "child" lifeguards are extremely rude and dont know what dangers to look for. All they do is blow their whistle and scream at people. I saw a woman who looked out of breath and she was leaning up against the wall in the pool. Instead of someone asking her if she was ok, they started blowing their whistles and screaming "get off of the wall". Who are these people? Are they the ones that are supposed to be watching our children for signs of trouble? Cant see it. Will try one more time to enjoy your park.

Leiza McArter

A little more expensive than other recreation pool counterparts, but then the other places do not have big slides and lap pools. They also have a small spray area separate from the main pool for infants and toddlers. Lifeguards are stricter, too, and with good reason. Parents, be prepared to be in the water with your little ones or you wont be admitted at all. I learned that the hard way. They also have a 15-min break at some point in the day (when I went there it was around 2pm) where everyone must be out of the pool.

Tim Edwards

Fun place, except all the rules. I mean I felt like we were yelled at constantly. Can only slide one way, kids have to stay next to the parents. I mean I can see my 8 yo playing on the slide, my 18 mo doesnt like getting splashed yet. So we just decided to leave. Id prefer the lake. And youre not allowed to bring a floaty in the pool or any toys. How can you have fun with all the rules.

Nicole Torres

We love this aquatic center! My kids are both under 5 and love jumping around in the pools and riding on the slides. This location is not very crowded and overwhelming like Hurricane Harbor would be. We feel safe and watched after with there lifeguard staff. Also I have to mention for Irving residents the pricing couldnt get any better! A fun place for the family!

Christian Garcia

If you want to have fun ...please DONT visit this place, look for a different place. This RUDE KIDS are annoying with their whistles , they are only RUDE kids, they are not even fit to be lifeguards, Nice place at first, but definitely this rude KIDS know how to ruin the moment. They dont let people enjoy the moment.

chris canno

Primera vez que voy y los que estan atendiendo a la gente se pirtaron groseros y mal educados en especial una mujer que estaba alli

Maria De La Luz Requena

Tiene espasios de profundidad para todas las edades ,con los chic@s de la seguridad excelentes , a mis hijos y nietos les encanto

Ailiya Zaidi

Love bringing my toddler here in the summer. The play areas are fun for everyone and we have a blast each time we visit. I especially appreciate how attentive the lifeguards are and you can immediately see how seriously they take their jobs.

Peaceful Tiny

A lot of people under the culture of not letting the woman show skin, so, if you are a lady and you decide to wear your 2 piece bikini, a lot of disapproving looks. Just ignore! Be yourself.

Sathish Babu

Seasonal aquatic center that is opened throughout Summer with low price for membership, but lap swimming timing is not great, due to swim class, lap swim is operated on all timings.

Melissa Harvey

Private birthday party for two 3 year-old kids...awesome venue! Plenty to do for everyone, clean, and FUN! Kids all loved ot, and we loved that there were plenty of shady spots!

neal s

Drove 30 minutes after checking website AND calling for hours just to find the gates padlocked and a piece of paper stating they are closed.

Briana Anthony

Drove there 40 minutes and the website said they were open and they were not! Waste of gas and time! And they never answer the phone!

Nishikant More

Good for family to spend time together in the pool, kids enjoy slides & water splash. Good sitting capacity. Good friendly staff.

Anjel Melendez

Terrible business and so many rules about what and what not wear really sucks my sister my mom and me realy hate this place

Alysia Rios

The lifeguards are very rude! They yell at us for something so dumb they need to work on there tone and attitude!!

Violeta Segura

My kids just to love it there but the lifeguard over do it with the rules.. my kids did not have fun at all