|Address:||847 Riverview Rd, Rexford, NY 12148, USA|
|Working:||6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–7PM|
As a wedding planner, it is my job to introduce my clientele to several options for their wedding or event. On March 22, 2013, one of my clients and I visited the beautiful Mohawk River Country Club to discuss a second reception for my clients daughter, who is getting married out-of-state. As my client is funding that wedding and reception, as well as their travel expenses, they were seeking a light fare option for the second reception here in the Capital Region. We immediately told Debbie of our limitations and desires, which were completely disregarded the entire HOUR we were with her, as she went through each and every detail my client CANNOT have on her budget anyway. She never once asked my client what my client wanted nor did she leave a moment for either of us to get a word in edgewise! And if we could get a word in about our limitations, Debbie would let out a heavy sigh and disregard everyword as she flaunted what the venue had to offer ... even though it was not in my clients budget. It was an appalling display of disrespect and complete disregard. In addition, she was so extremely unprofessional and abrassive I was taken aback and disappointed in such behavior from someone in the hospitality industry. As the space is beautiful, I did not remove my client from this situation and was hopeful she wasnt having the same experience, being the decision is hers and not my own. I continued to attempt to reign Debbie in, but she had something to prove and wasnt going to waiver from her script. As we sat in Debbies office, again trying to explain our limitations, she basically ignored our comments and continued writing and literally mocked my clients suggestions of light far due to the venue reputation. Appalling! My client finally got so fed up, she interrupted Debbie and said, graciously and politely, we are just going to leave ... a statement she had to say several times, as she professionally and honorably explained that she was not willing to endure any more of such aggressive and degrading treatment. We thanked her for her time and left the venue. In addition to her rude behavior, our initial introduction to Debbie was her pulling her top down, as she flashed her bare skin front to my client, addressed her breathing difficulties without excusing herself and her summer attire with bra straps showing and stained dress pants did not help the situation. Now, the impeccably dressed and coifed young Raphael, who was shadowing Debbie ... he I would happily work with. He looked professional, elegant and put together and presented as a man of patience and integrity. I cannot imagine what he mustve been thinking as he watched this disturbing display unfold. Would I recommend the facility to future clients ... yes! But I would never bring another client in to meet with Debbie. Dont get me wrong, she knows her stuff, but her disregard for my client was simply unacceptable. And I am writing this review because I feel the owner has a right to know how his staff is treating prospects. Oh, and no, this client will not be retaining the Mohawk River Country Club for her daughters reception due to this behavior. Now, please know that we both completely understand if they found our limitations unreachable, but we simply should have been advised that they did not think they could accommodate us in a lovely and professional manner. I hope to have a better experience the next time I have the pleasure of visiting the lovely Mohawk River Country Club.
There were many reasons to have our wedding at the Mohawk. We fell in love with the beautiful atmosphere. Everything was gorgeous. Debbie seemed attentive to our vision for our wedding & was personable. Many promises were made for our big day, we felt like we had an understanding. Many people told us wonderful things about Mohawk that we felt comfortable/confident with choosing them. Unfortunately, many promises were not kept & many details were overlooked. Two months before our big day, Debbie was not as responsive with returning calls. However, when we met a few days prior we went over the final details & everything seemed in order. The day before the wedding, we asked Debbie to swap out one of the table cards. She never swapped out the card, we had to. The table cloths were not as discussed, they were the wrong color. The food menu was not what we discussed either. We needed two vegan options, discussed as white wine garlic sauce with pasta, mushrooms, & eggplant, not red sauce. This was for the my wife & our matron of honor. Yet, when these restrictions were brought to the waiters attention, he looked clueless. The vegan options came out thirty minutes later, which cut into our reception time. When the vegan options were served, the food consisted of bow tie pasta, a red sauce likely from a can/jar, & frozen mixed vegetables. My dish was not as discussed, it was supposed to be chicken parm. The brides father was not given the correct food, which was required due to health restrictions. A bridesmaid was not given ginger ale due to being pregnant, as discussed & was unable to toast with us. Debbie was more preoccupied with giving a tour 2 hours before our event to prospective customers. Due to these errors Mohawk made, we have left several phone messages & emails to refund four dinners, which seems reasonable. They have not returned our phone calls or emails. Were so disappointed, for what we paid these major details shouldnt have been overlooked.
My sister got married in 2008 at the Hiland Park Country Club up in the Lake George area, and I had never been to a more impressive wedding: the scenery and venue were BEAUTIFUL, the food, drink, and service were outstanding... it really was a perfect day. So when I was getting married just a couple years later, I knew I wanted the same type of experience but didnt want to get married at the exact same place. Enter Mohawk River Country Club, which is owned by the same family. My husband and I could not have asked for or dreamed of a more AMAZING wedding day. The venue itself is stunning, with well-manicured landscaping, lush flower beds, and a picturesque pond with waterfall; the decor inside was simple and elegant, which was exactly what we wanted; all our photos came out beautifully. Getting ready was great, as they have a HUGE, private bridal suite. The food was beyond compare in both quantity and quality. Many of our guests thought our cocktail hour was dinner due to the amount and variety of food available. The reception and dinner both ran seamlessly, with exceptional service from the staff. We also had Mohawk River take care of our desserts, and I cannot begin to express how impressive that was! Again, both the quantity and quality of the spread was beyond imagination. I would HIGHLY recommend Mohawk River County Club to any couple looking for a wedding venue. You will not be disappointed.
Mohawk River Country Club is hands down the BEST place to have your wedding. The venue itself is absolutely gorgeous between the ceremony and reception. I was in awe from the very first moment I stepped in the door. When it was the day of the wedding, I could not believe how beautiful they had made it. Debbie, our coordinator, was SO helpful and was there for every step of the way. She helped us fold napkins, come up with the perfect menu, and was always willing to give us drinks at the bar to calm our nerves! The day of the wedding, she took care of EVERYTHING and always had a smile on her face. She is hilarious with so much energy and was such a pleasure to work with. The food and drinks were amazing, our guests could not rave enough about it. Cocktail hour was absolutely spectacular and I want to be invited to a wedding there just to be able to enjoy it more. I could not recommend this venue more to anyone looking to plan their big day. You will not be disappointed and neither will your guests! All of this, with a reasonable and affordable price. Thank you Mohawk and Debbie for giving us the best day of our lives!